WA Live Chat explained to newbies.

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Dear newcomers, welcome to Wealthy Affiliate (WA)!

Whether you came to stay, learn and create your own website(s) and business here, or just checking this out and haven’t decided yet if Online Affiliate Marketing is your thing to do, we are here to help.

Who are “we”? Who are these people you are talking to in the Live Chat?

We are WA community members like you. Some of us joined WA years ago, some of us – only a few days, weeks, or months back; some of us are still utilizing the free membership, others are Premium members. These people you are talking to in a Live Chat are here voluntarily to offer and receive help. All of them! All of us! Our rank only means how active we are in the WA community – not even how knowledgeable. Lower numbers mean higher rank. Most ambassadors have been with the WA for several years and are more knowledgeable as they are more experienced, but some of them also joined only several months ago. WA community is very friendly and supportive. A lot of questions can be answered here by the members like you.

What are we NOT?

  • We are not a Customer Support
  • We are NOT a Help Desk.
  • We are NOT a Technical Support.
  • We are NOT Wealthy Affiliate’s employees and are not being paid for helping each other.

When you communicate in the Live Chat:

  • Please speak respectfully and politely. Don't use all uppercase letters because in electronic communication it means shouting. Don't yell at us, please.
  • Please do not expect members, who are on line at the time you are there to know everything, and have an answer to every question.
  • In order to get a feel of what’s involved in the online business and how soon you’d be able to earn your first money, start your free training: Getting Rolling
  • Please be polite.
  • If your question was not answered, you may try to post it again in a few minutes, because it could get lost among other threads of communication and be simply missed.
  • If the second time around your question still didn’t get answered, most likely, members in the presence in the Chat room don’t know the answer to it. In this case, you can seek the answer in the existing blogs and training – enter your keywords in the search field at the top of your dashboard screen. Or, you can post your question in a classroom – use a pen icon on the top-right of your dashboard screen or go to your profile page and click on “Questions” tab at the top. Or, you can ask people in your network by sending a private message or by posting your question on their profile page. You will receive help, but not always in the Live Chat.
  • If you have technical issues, please contact Site Support, it’s the right-most link at the top of the Site Manager page. Here is the direct link: https://my.wealthyaffiliate.com/websites/support
  • Please don't feed negativity in the Live Chat. It won't help any of us to be more successful, will it? If you just joined for free and don’t like the training course, videos, or something else, there are no obligations on either side - and you can simply leave the program.
  • Oh, and did I mention it yet?... Please be polite!!!

Thank you so much for reading. I look forward to chatting with you.

~ Julia

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Recent Comments

22

Perfectly said!
In all fairness, sometimes newbies think that we in chat are the tech support team.
I'll be saving this post and passing it onto any newbs I encounter.
Thomas.

Thank you very much, Thomas.

Nicely written. Thanks for the info.

I can't agree more that when asking for help one needs to be polite. That's the fundamental of asking assistance.

We know sometimes one cannot be more specific of the issue especially for newbies coz he/she does not know what is the real issue he/she is facing. That's understood. As much as we could as community, we try our best level to assist.

Great post.

Joe

Hi Joe.

I am glad that you agree. This community is awesome and does a very good job helping new comers and each other. I wrote this post because every now and then I see that newbies think that live chat helpers are customer support staff, who are on a payroll. This would be not a problem on its own, but some people start to demand help and behave rudely, which is not an excuse even if the Live Chat were a Customer Support, but even more so unfair to people who volunteer their time to help. That's sad.
Thank you very much for your comment.

~ Julia

Thank you for highlighting it. Hope everybody in the community can see this post and have the same understanding moving forward.

Cheers,

Joe

Awesome post, well written, I will use this in the future! :)

Thank you, Kenneth. I wish that sharing this blog helped today to calm down this @Beginzwithme woman in chat, but it didn't... :( Well, her username explains it. :)

~ Julia

Some people demand the world.... Demands don't get you anything, hard work does. :)

Great read. This should pop up in a window overlay before anyone can click on or enter Live Chat :)

- Jason

LOL! I wish it would. I post the link in the live chat every now and then when I see that some participants could benefit from this read. :)

Thanks, Jason!

What a simplistic and clear explanation about WA forum membership participations are and aren't, dos and don'ts. Thanks for the post Jewelia.

Hi Edi,

Thank you for reading my blog and for your positive feedback.
I don't spend time in the Chat room to socialize, but when I can, I answer some question there. So, I see how some newbies misinterpret the idea of peer chat into a "help desk"

All the best to you,

~ Julia

Good afternoon Julia,

I must confess I have never been in that Chat room.
I am "accused" of chatting already too much by my better half and it would take even more time away from my normal life.
I try to keep a balance between private and WA. Nice to see you again.

Greetings from the south of Spain, Taetske

Hello Taetske,

I usually check live chat when I see a number lights up on a blue button "Live Chat". It means that someone's question is not answered. Then, I check to see if I could help... Otherwise, when there are many helpers, I stay away. I am not fast enough and not knowledgeable enough to help before others do anyway.

I prefer asking questions either one-on-one or in a classroom.

But when I do work with someone in a Chat room, I see that many newcomers completely misunderstand the concept. Some are demanding and even rude, others just think that people in chat room must have an answer to any question.

Thanks for your comment. It's always nice to hear from you.

All the best,

~ Julia

Good afternoon Julia,

My last post was a bit in that direction, to be nice does not hurt.
We are a mixed bunch here in WA, so many different countries, ages etc.etc.

Greetings from the south of Spain, Taetske

A great message Julia.
Well said :)

Thank you, dear Valerie.

Live chat etiquette is a great central engine powering our community Jewelia!

I agree with that. Thank you for reading, Michael.

Well done. This is an important and useful addition. Thanks.

Thank you, Mark. I feel like some people misunderstand the concept of Life Chat.

No doubt. You may want to consider a series of posts to further explain the concept.

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