WA Live Chat explained to newbies.

byJewelia

1.4K followers

8 years ago

Dear newcomers, welcome to Wealthy Affiliate (WA)!

Whether you came to stay, learn and create your own website(s) and business here, or just checking this out and haven’t decided yet if Online Affiliate Marketing is your thing to do, we are here to help.

Who are “we”? Who are these people you are talking to in the Live Chat?

We are WA community members like you. Some of us joined WA years ago, some of us – only a few days, weeks, or months back; some of us are still utilizing the free membership, others are Premium members. These people you are talking to in a Live Chat are here voluntarily to offer and receive help. All of them! All of us! Our rank only means how active we are in the WA community – not even how knowledgeable. Lower numbers mean higher rank. Most ambassadors have been with the WA for several years and are more knowledgeable as they are more experienced, but some of them also joined only several months ago. WA community is very friendly and supportive. A lot of questions can be answered here by the members like you.

What are we NOT?

• We are not a Customer Support
• We are NOT a Help Desk.
• We are NOT a Technical Support.
• We are NOT Wealthy Affiliate’s employees and are not being paid for helping each other.

When you communicate in the Live Chat:

• Please speak respectfully and politely. Don't use all uppercase letters because in electronic communication it means shouting. Don't yell at us, please.
• Please do not expect members, who are on line at the time you are there to know everything, and have an answer to every question.
• In order to get a feel of what’s involved in the online business and how soon you’d be able to earn your first money, start your free training: Getting Rolling
• Please be polite.
• If your question was not answered, you may try to post it again in a few minutes, because it could get lost among other threads of communication and be simply missed.
• If the second time around your question still didn’t get answered, most likely, members in the presence in the Chat room don’t know the answer to it. In this case, you can seek the answer in the existing blogs and training – enter your keywords in the search field at the top of your dashboard screen. Or, you can post your question in a classroom – use a pen icon on the top-right of your dashboard screen or go to your profile page and click on “Questions” tab at the top. Or, you can ask people in your network by sending a private message or by posting your question on their profile page. You will receive help, but not always in the Live Chat.
• If you have technical issues, please contact Site Support, it’s the right-most link at the top of the Site Manager page. Here is the direct link: https://my.wealthyaffiliate.com/websites/support
• Please don't feed negativity in the Live Chat. It won't help any of us to be more successful, will it? If you just joined for free and don’t like the training course, videos, or something else, there are no obligations on either side - and you can simply leave the program.
• Oh, and did I mention it yet?... Please be polite!!!

Thank you so much for reading. I look forward to chatting with you.

~ Julia