Posts
4
Questions
5
Help!
I had updated my account with a new credit card to make my payment. Unknown to me, until too late.. The credit card rejected the payment because they didn't recognize
Contact Kyle. He will help you. I had the same issue last year. I did not realize my credit card's date expired:)
Send him an urgent PM. While you are waiting for his answer I would suggest you contact support as well.
Thank you, Rika for your response. I am in contact with Kyle.. but I'm not sure if my message is getting through. Private message box is in red..
It was red because I had unanswered messages.. lol
Still have the same issue though.. Would I talk to tech support? If not, where do I find any other support?
I really don't like to bother Kyle or Carson with something I can fix myself..
Kathi
It does not seem like you will be able to fix this yourself. I suggest contact tech support and see what they say.
When is your subscription due? If your payment does not go through, there will be a red warning message at the top of your screen. You will also get an e-mail from Kyle to inform you of this.
They normally give you a couple of days to sort out the issue:) But you need to get it looked at anyway:)
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How do I reset my account after an issue with credit card?
Help!
I had updated my account with a new credit card to make my payment. Unknown to me, until too late.. The credit card rejected the payment because they didn't recognize
You are so true. Most of the time you do get more things resolved when you don't loose your cool, but some times that is just what it takes. Sorry you had so much trouble.
chees,
william
Thank you, William..
My husband is always the one that loses it, but he always gets things done that way. I always felt it was better to treat people with respect. (sigh) Maybe those days are gone.
Kathi
Contact Kyle. He will help you. I had the same issue last year. I did not realize my credit card's date expired:)
Send him an urgent PM. While you are waiting for his answer I would suggest you contact support as well.
Thank you, Rika for your response. I am in contact with Kyle.. but I'm not sure if my message is getting through. Private message box is in red..
It was red because I had unanswered messages.. lol
Still have the same issue though.. Would I talk to tech support? If not, where do I find any other support?
I really don't like to bother Kyle or Carson with something I can fix myself..
Kathi
It does not seem like you will be able to fix this yourself. I suggest contact tech support and see what they say.
When is your subscription due? If your payment does not go through, there will be a red warning message at the top of your screen. You will also get an e-mail from Kyle to inform you of this.
They normally give you a couple of days to sort out the issue:) But you need to get it looked at anyway:)
See more comments
Okay.. for some reason my astore asks for the user to check secure content only.. If they select secure only.. my astore doesn't appear at all.
In private mode.. does do
Yes. I believe I have .. Marion has provided some training that should take care of the issue. Thank you for asking,
Kathi
Hey Kathi,
This training from Marion Black may offer you the help you seek: SSL: Activation, No Padlock, Mixed Content and Google Search Console
Oops Marion, I would have shared that one too had I noticed it. My bad :-( Thank YOU for bringing this to Kathi's attention too.
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Why doesn't my astore show up in private?
Okay.. for some reason my astore asks for the user to check secure content only.. If they select secure only.. my astore doesn't appear at all.
In private mode.. does do
Yes. I believe I have .. Marion has provided some training that should take care of the issue. Thank you for asking,
Kathi
Hey Kathi,
This training from Marion Black may offer you the help you seek: SSL: Activation, No Padlock, Mixed Content and Google Search Console
Oops Marion, I would have shared that one too had I noticed it. My bad :-( Thank YOU for bringing this to Kathi's attention too.
See more comments
You are so true. Most of the time you do get more things resolved when you don't loose your cool, but some times that is just what it takes. Sorry you had so much trouble.
chees,
william
Thank you, William..
My husband is always the one that loses it, but he always gets things done that way. I always felt it was better to treat people with respect. (sigh) Maybe those days are gone.
Kathi