Live Chat Here at WA and How to Get the Most Out of It

The community here at Wealthy Affiliate is such a huge asset to everyone who's a member. Not only do we have the best training platform online for building your own successful online business at our fingertips, but member training adds a whole other level of sophistication to this platform that helps keep it consistently relevant and fresh.

Get the Most Out of Live Chat

A feature that everyone sees right away when joining is the live chat. This is a great place to ask questions and interact with a great community of like-minded people. When I first began here at WA, I loved being able to see people here helping others and answering questions in real time.

And even better, so many times through the day you can find some of the top brass answering questions in chat. Kyle, Carson, and the head trainer Jay frequent the chat regularly, and if you see them, well, be prepared for a very fast moving chat because, more than likely, EVERYONE will be taking full advantage & asking their pressing questions, lol.

It's also really important to understand that there are many new members who watch the chat but don't necessarily jump into it. Maybe they're shy, or maybe they just want to observe before jumping in, but they still benefit from seeing questions asked and answered.

Offer Help Like Everyone is Watching

You may have a referral watching the chat go by while you're answering someone's question. How great would that be for them to see you helping someone else? It is so powerful to see that the person who referred you is truly here to help. That may be all they need to decide to stick with WA for a lifetime!

For this reason it's always important to keep in the front of your mind how you handle yourself in chat. Respond like a room of your referrals is watching you. Many times they are.

I remember specifically a time in chat when, unfortunately, another member was basically going on a rampage, lol. They were obviously upset and frustrated and, hey, I get it. I did my best to help and answer, but it just wasn't good enough. I didn't let it bother me, and I wished them luck and went on to helping those I could.

I got a PM minutes later from a referral. She shared with me that she had been watching the exchange and that specifically because of how I handled myself in that chat, she was ready to go premium. This blew me away.

That's when you realize the importance of how you conduct yourself. Can you imagine if I had gotten frustrated with the other member? Can you imagine if I had been arguing?

Sometimes people jump into chat frustrated over this or that, and the key is to try to diffuse anger and frustration by offering sincere help. And hey, if someone doesn't want your help or if they have a completely different viewpoint from you and feel your answer is wrong, that's not a problem either, right? It's all about moving on, being courteous, and accepting that everyone has their opinion. Respond like Kyle's watching you, and move right along :)

Using the Smart Search Bar

Many times a questions gets asked in live chat and another member will answer by linking to some great training created by another member. You can find training and blogs that answer your questions sometimes by simply using the smart search bar at the top of WA. In fact, I tend to go there first before I ask my question in chat.

Take full advantage of this feature. So many times the answer you get from another member is one you can find even quicker by searching up top.

Don't Spend HOURS in Chat

One last point to offer here is that it's important to not get LOST in chat. I'm adding this paragraph only because yesterday in particular every single time i popped I took a break from writing i saw the same person dominating the live chat. I'm talking from morning to night. Like for 12 hours. We're here to build a business, right? Don't lose sight of that. Everything in moderation.

It's a Great Time to Be A Part of WA

We have a great community here at WA! That's a given. So let's make the most of it, right?

With so many big things on the horizon like an all new WA user interface and more, let's do everything we can to be a responsible and active member in this awesome community. Let's make the most out of features like Live Chat along with all the other tools we have at our disposal here at WA and do everything in our power to maximize our success and continue the great community here at Wealthy Affiliate.