Dear Carson,

I've send you email and waiting for your reply. There is issue in billing. This is what happened:

I downgrade to premium membership today on August 14. However, my PP+ membership was going to be finish on 11 September. So, I thought remaining balance will be adjusted.

But, in the invoice, it says my Premium membership is valid till 13 August 2025.

Even I did pay for dedicated hosting which I no longer needed. So, I thought the balance will be adjusted.

But, it even didn't adjust my PP+ remaining billing cycle balance.

Can you please fix it as soon as possible?

Thank you,
Regards,
Suman

Hello Suman - we can communicate about this via PM - nothing urgent here.

No, I can't find that information on the page you showed me.

Let me explain what happened.

When I downgraded to Premium, my balance was adjusted, and I was informed that my next payment for Premium would be due around November. Until then, I will be remain as PP+.

However, I can’t find any details about when my PP+ billing cycle will end or when I need to pay for the Premium membership.

Yes I reach to Carson about it because I think Carson handles the billing issues.

Or do you think it's better to message Kyle about it?

Thank you.

There are no issues with your billing Suman, your account will move to Premium at the end of your current P+ billing cycle.

I’m not trying to be rude. First of all, English is not my first language. And just to clarify, I personally messaged Carson and also asked the Site Support team to pass along my question to him. However, I haven’t received a reply, even after 14 days, which is why I’m feeling a bit frustrated from the wait.

Additionally, I’ve never been rude to Kyle or Carson—I’ve always spoken to them this way because I consider them friends.

I've been a member here since 2014, which is why I might sometimes forget about the membership plans. I believe it’s always good to double-confirm.

And before I messaged Carson, I did search around WA, but didn't find the exact answer about the commission plan for each membership, which makes me more confused.

As I mentioned before, I’m not being rude. I always try to be respectful not only with Kyle and Carson but with everyone. I believe in WA, that's the reason even I purchased dedicated hosting paying over 3100 USD a year that very few member do here.

English isn’t my first language, so I may come across differently than intended.

I’m aware that Kyle has set up a lot of automated messages in WA, so I initially thought his response might be one of them. I understand he’s busy, and I don’t have any issues with automated messages—I use them on my own website as well.

I simply wanted to ensure that my question was addressed manually, which is why I asked him to check it again. When I didn’t receive a response, I thought perhaps my question wasn’t clear due to the language barrier, so I rephrased it. But as you can see, I still haven’t received a reply. If his initial response was manual, I believe he would have responded by now. Pointing out the possibility of an automated reply isn’t rude; many people use them, and I just wanted to make sure my question wasn’t overlooked.

I was merely seeking a prompt response after waiting for over 14 days. In my country culture, saying something like this isn’t considered rude—it might just be a cultural difference. In any case, I know my intention wasn’t to be rude.

Thanks for your concern.

That's a valid point. However, I don’t want any of my affiliates to upgrade to Premium Plus just because they think I’m using it. I want them to upgrade to Premium Plus only if they genuinely need the benefits it offers. If they don't, they can remain on the Premium plan, and I would advise them the same.

Even though I’m currently on Premium Plus, my affiliates still ask if it’s necessary for them to upgrade. I explain the benefits of Premium Plus, and then they decide for themselves whether it's the right choice.

Thank you very much for your reply. Ad Agency is not helping at all. When I asked them to guide me, they simply reply to me that other publishers did that without asking a single question and I've already asked them many times and their answer will be the same, that is their tech team can't help me.

If they were not among the highest-paid ad agency, I would have already given up. But, since their CPM rate is above 6+ to 30, that's the only reason I'm trying to do it myself even without their help. They are very hard to get approved and I finally got approval from them but I'm worried that if I bother them a lot, they will disapprove me. They are working with big publishers who have lots of staff, so they are thinking I also can ask with my developer. But you know, we WA team members are not an organization or big company who have such developers team to help. So, for me, you are the only one who can help me. So please help me.

As you said,
I already understand that I can do it on Notepad or Text Editor. So, according to you, I can simply write there anywhere these two lines?

Placement name: (HB) De_Reviews

Placement ID: 217692

However, I'm confused about one thing. Since the Prebid.js file has lots of codes, so where should I add these lines? Up or below the Prebid.js file codes? Can I put these anywhere? I should only copy-paste this line there or do I need to add some codes to put these lines there?

Sorry to bother you again and again but I don't find any other option than asking you.

And, you said after I upload Prebid.js file, I can use Ad Inserter plugin to add the JS code to your header between the head tags. But where can I find such JS code? Can you please explain? Ad Agency hasn't provided me any code.

Thank you very much.

Yes, I already contact Site Support and they said they can't help me with it.

What do you mean by source code. I don't understand anything when I visit the link that you have provided.

If you know about it, can you please help?

Yes but no answers.

Finally, Carson and Kyle replied to me. You can see the updates above.

Thank you very much my friend

Thanks for finding this information out for us, much appreciated.

Finally, Carson and Kyle replied to me. You can see the updates above.

Yes, old premium subscriptioin supposed to stay same. That is exactly what I wanna say. If they want to make a change, I think they should apply the change only to new members, not to old ones.

We worked hard for years to reach over 250,000 visits and now all of sudden we need to pay additional money just to maintain that sounds very unfair.

Finally, Carson and Kyle replied to me. You can see the updates above.

Hi - while I do agree with your comments that having that number of visitors would mean that meeting the new payment wouldn't be a problem, wasn't the idea that premium members would not lose any of their previous benefits?

True, I agree with that, but being in the hosting world myself, whenever a company bands around numbers regarding website visitors, it doesn't actually mean anything. It is just a prediction based on resources (CPU, RAM, Average File Size).

If a website is hosted here at WA that is very image-heavy, the servers might only be able to handle 50,000 requests a month, compared to a website that uses GeneratePress with no images, it might be able to achieve 1,000,000 visitors, even on the Premium plan.

It is just a marketing tactic to get people to upgrade to the next plan.

Also, it isn't clear whether these numbers are per website or per account. I.e. is it 250,000 per website or divided between all 10 websites. Either way, it doesn't actually matter. We are still hosted across two paired servers (Amazon C4 Large), which is actually a low spec for a hosting server. But we have never known how many websites are added to each web server cluster.

If you choose shared web hosting from SiteGround or Bluehost etc, they add you to servers with hundreds of other websites, and they never tell you how many visitors your website can handle.

What I'm getting at, is that I am not concerned here, as the infrastructure has not changed, only the marketing material to encourage the upsell, sorry, the new bundle ;-)

Interesting. Just out of curiosity, does that also apply to the website space we are given? Is the 30GB set in stone?

It's not about how much I'm earning and how much I can pay. It's about what we promised for. Previously, as a premium member, we didn't have 250,000 limit but now they reduced it to 250,000 limit. So, I feel this should not be applied to old members. Actually, every time when WA make such changes, they won't apply to old member. But, this time Kyle didn't mention about it clearly, so I want to confirm it. I feel if they apply it for old member as well, then Premium Plus membership will be like an upsell for us since we forcefully need to upgrade to maintain our monthly visit quota which we were getting previously without upgrading or adding money.

Funny you say that, there is no mention of storage for either of these plans anymore, that I have found anyway.

What I have worked out from other members though, and their replies from SiteSupport in the past, was that even though it was set at 30GB, there were no hard, or even soft, quotas set in place. So if you went over 30GB, no one would actually notice or do anything. I also worked out from a screenshot of a reply, that the 30GB applied to all 25+25(50) websites on the old pans.

Not sure if that has changed when Premium went to 10 and PP+ went to 50

I agree with you about the upsell, regardless of what anyone says, it is not a bundle, it is clearly an upsell. As we can not purchase the extra 40 websites individually, or the extra Classes, and there is also the Crown for profiles to differentiate members. That is definitely an upsell and a new membership level.

Also, something else I've just noticed about these numbers, is that it was set to 500,000 when we had access to 25 own domains. It is now 1,000,000 now that PP+ allows for 50 domains which is double. I guess they have decided to go with 250,000, instead of 200,000 for marketing purposes. And would also suggest that the number is quoted per members account and not per website. Meaning that each website is capable of achieving 20,000 visitors per month, if they were all evenly spaced out across the month.

An Amazon C4 Large Instance has 2 vCPU's and 3.75GB RAM

If you compare that with Managed WordPress Hosting elsewhere, such as WPMU DEV, their Basic plan provides 1 vCPU and 1GB RAM guaranteed per website, and is estimated at 20,000 visitors per month.

Even their top tier Platinum plan that comes with 6 vCPU's and 16GB RAM, only estimates about 250,000 visitors per month.

Bearing in mind that WA provides shared hosting, not guaranteed resources, from what I have worked out.

Interesting subject, one that needs answering.

Maybe someone who is a PP+ member can make use of the "Priority Expert Private Help" they are suppose to get and ask the question?

Yes, that is what I'm saying. Kyle or Carson should make this clear.

I strongly agree with you. My question is: who is the one tells us to conduct business honestly at all the time? But is he honest himself for doing this to us? Are we able to trust on him?

I feel maybe there is some mistake. May be they mistakenly type 250,000 visits. Otherwise, I don't think WA will do such thing to old members. But, I feel bad that no one is replying me officially to confirm it.

If you would like Kyle or Carson to see this, you might want to PM them a link to this thread, to obtain their attention and input.

I didn't link this post but I already PM them to confirm about it. I messaged Kyle and wait 3 days but he didn't reply. Then I leave comment on his WA profile, still he didn't reply. And then I messaged him on his Facebook profile, still he didn't reply. So, now I don't know how to contact him. If you have any other way to contact him and confirm about it, then please do it and let me know.

Thank you in advance.

Kyle is currently in Live Chat and I have just sent him the link to this question. Hopefully he will see it :-)

So, have you got the confirmation?

Kyle left Live Chat before he saw it

Finally, Carson and Kyle replied to me. You can see the updates above.

Cool, but I can't see any replies from them on this thread.

Just realised you updated the actual question, I have found it now :-)

Although, they haven't actually said whether it's per website or per account etc.

Yes, they didn't say it's per website or per account. However, I believe it is per account (total 500K visits all together). They didn't reply here. Carson replied my PM to confirm it.

No worries

500K divided by 25+25(50) is 10K
500K divided by 25 is 20K
250K divided by 10 is 25K
1M divided by 50 is 20K

New Premium Members are actually better off than old members based on that ;-) and now that I'm PP+ I'm halfway between both haha

We're basically looking at around 20K visitors per month, per website, regardless of the plan we're on.

But not everyone makes 50 websites. Lots of people (even the old members like me) has only 3 websites and I don't think I will ever make anymore since these 3 websites are already making me way too much busy. Lots of members here don't have more than 2 websites.

True, but I'm pretty sure that each website can only handle up to about 25K visitors per month, as they use Shared Web Servers. We don't get given a dedicated server and place all of our websites on a single server. They are distributed across many servers.

I'm fine thank you. What about you? How are you?

And I'm still not sure if those answers are correct or not since there is no official confirmation for my query. Can you confirm about it with Kyle or Carson? I messaged Kyle about it but he hasn't replied me yet.

He must be very busy, I asked something too, no answer yet. I do believe we will earn from premium+ as premium members, and even as starter member but then a littLe less. Because I do have Jaaxy referrals and earn as a Jaaxy lite user.

I'm just fine, it's strange, I have a lot more free time but am less active. I need to motivate myself more😉

If you have free time, then definitely you must motivate yourself to work more here. So, Welcome back :)

Thanks! I have, and eventually I will be active again:)

Yes, Starter members recieve half but there is no mention either Premium member and Premium Plus member get same commission or not.

That's because it's the same amount :-) Premium and PP+ Members are treated the same for Commissions

I also think same but I feel it will be better if Kyle or Carson confirm it officially.

To me, it's very clear, the Premium and Premium Plus+ Members receive the same commissions, and only Starter Members receive half the amount. As the text below only refers to Starter Members. Also, according to Kyle & Carson, this is not a new membership level or upsell, it is just a bundled package, therefore Premium & PP+ are treated the same. The only error that I can see on the Share page, is that PP+ Yearly should be $465, not $365, as per the Announcement Post from Kyle.

Thank you very much for clearing this up. :)

Yes, Kyle didn't mention about it. That's why I'm confused.

Thanks for this confirmation. However, what about the commission percentage? Will it be same for Premium and Premium Plus?

Thanks but I've already checked those links and none of them have mentioned clearly either Premium and Premium Plus will get same commission amount or not.