UPDATE 12 NOV 2020:- Carson finally replied me and he clear the doubts that I had (we had). He said: "Premium Members are grandfathered into the hosting that they had upon purchasing WA." When we purchased Premium Membership before Premium Plus has beeen introduced, we had 500K website visites (bandwidth) limit (see the screenshot below). Since now Carson replied that we will be grandfathered into the hosting we had, so this makes clear that old premium members still have 500K bandwith limit (website visits) limit whereas new premium members will only have 250K website visits limit.

Kyle also replied me and he said: "That didn't impact anyone. That is for newcomers, so not to panic at all here Suman. ;)"

I also saw another reply from Kyle regarding same matter where he said: "You are grandfathered into any hosting plan that you had, so not to worry at all about anything in that respect."

So, this makes clear that, we (old premium members) still have 500K website visits limit and the changes (250K website visites) are only for new premium members.

Below was the query that I had placed before Carson and Kyle replied me:-

I checked the difference between premium and premium plus membership plan and find out that premium members only get 250,000 visits per month whereas 1 million for premium plus. Does this apply only for new premium members or also for old premium members as well? So far I know, previously, premium membership has 500K visits limit monthly. You can check the chart below:-

So, why now decrease to 250K? If it is only for newcomers, then that is ok but is it or not?

If it is for old premium members as well, then I feel Premium Plus is like an upsell for us since after working very hard for years, we reached over 250,000 visits per month and then now we forcefully need to pay more for additional membership all of sudden.

I also asked about it with @Kyle but he didn't reply my email. So, I'm confused.

And what will they do if some premium member's website rearch over 250,000 visits per month?

Or at least they should give some additional payment option just to increase the traffic limit since paying additional $496 just to balance the traffic number feel expensive for me becacuse I no need any other features from Premium Plus than the extra traffic limit.

Actually, I think this rule should not apply for old members, what do you think?

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DetailsD Premium Plus
Actually I just checked mine and although I am grandfathered in to the 50 websites, for the visits even though I am an old Premium member I am seeing only 250,000 offered not the 500K, for the annual Premium renewal (at my old $ rate). The last time I renewed my Premium plan was almost 1 year ago for Black Friday.
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LMH1968 Premium Plus
Great question
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DeRaj Premium Plus
Yes but no answers.
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DeRaj Premium Plus
Finally, Carson and Kyle replied to me. You can see the updates above.
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LMH1968 Premium Plus
Thank you very much my friend
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DetailsD Premium Plus
Thanks for finding this information out for us, much appreciated.
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BrightSales Premium
Good question friend. I'm also learning from others here. Thanks for bringing this up. All the best!
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DeRaj Premium Plus
Finally, Carson and Kyle replied to me. You can see the updates above.
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DianeScorpio Premium
Hi - yes, this needs to be clarified. Checking on individual website details still shows 500k, but account settings show only 250k. I am nowhere needing this, but it would be unfair, as the new Premium Plus, is supposed to give extra benefits, but the old Premium subscription was supposed to stay the same.
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DeRaj Premium Plus
Yes, old premium subscriptioin supposed to stay same. That is exactly what I wanna say. If they want to make a change, I think they should apply the change only to new members, not to old ones.

We worked hard for years to reach over 250,000 visits and now all of sudden we need to pay additional money just to maintain that sounds very unfair.
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DeRaj Premium Plus
Finally, Carson and Kyle replied to me. You can see the updates above.
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ChrystopherJ Premium Plus
The 250,000 and the 1,000,000 is just a server measurement of how much traffic the servers can handle. It is not a hard limit.

For the 250,000 option, if your website received a consistent flow of traffic, this would equate to over 340 visitors per hour to your website.

For the 1,000,000 option, it equates to over 1,360 visitors per hour.

If your website reaches either of these levels, you really should be thinking about dedicated hosting and not shared hosting.

Also, if you are receiving 250,000 visitors a month, you should be able to afford $99 per month to increase the capacity to 1,000,000
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DianeScorpio Premium
Hi - while I do agree with your comments that having that number of visitors would mean that meeting the new payment wouldn't be a problem, wasn't the idea that premium members would not lose any of their previous benefits?
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ChrystopherJ Premium Plus
True, I agree with that, but being in the hosting world myself, whenever a company bands around numbers regarding website visitors, it doesn't actually mean anything. It is just a prediction based on resources (CPU, RAM, Average File Size).

If a website is hosted here at WA that is very image-heavy, the servers might only be able to handle 50,000 requests a month, compared to a website that uses GeneratePress with no images, it might be able to achieve 1,000,000 visitors, even on the Premium plan.

It is just a marketing tactic to get people to upgrade to the next plan.

Also, it isn't clear whether these numbers are per website or per account. I.e. is it 250,000 per website or divided between all 10 websites. Either way, it doesn't actually matter. We are still hosted across two paired servers (Amazon C4 Large), which is actually a low spec for a hosting server. But we have never known how many websites are added to each web server cluster.

If you choose shared web hosting from SiteGround or Bluehost etc, they add you to servers with hundreds of other websites, and they never tell you how many visitors your website can handle.

What I'm getting at, is that I am not concerned here, as the infrastructure has not changed, only the marketing material to encourage the upsell, sorry, the new bundle ;-)
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DianeScorpio Premium
Interesting. Just out of curiosity, does that also apply to the website space we are given? Is the 30GB set in stone?
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DeRaj Premium Plus
It's not about how much I'm earning and how much I can pay. It's about what we promised for. Previously, as a premium member, we didn't have 250,000 limit but now they reduced it to 250,000 limit. So, I feel this should not be applied to old members. Actually, every time when WA make such changes, they won't apply to old member. But, this time Kyle didn't mention about it clearly, so I want to confirm it. I feel if they apply it for old member as well, then Premium Plus membership will be like an upsell for us since we forcefully need to upgrade to maintain our monthly visit quota which we were getting previously without upgrading or adding money.
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ChrystopherJ Premium Plus
Funny you say that, there is no mention of storage for either of these plans anymore, that I have found anyway.

What I have worked out from other members though, and their replies from SiteSupport in the past, was that even though it was set at 30GB, there were no hard, or even soft, quotas set in place. So if you went over 30GB, no one would actually notice or do anything. I also worked out from a screenshot of a reply, that the 30GB applied to all 25+25(50) websites on the old pans.

Not sure if that has changed when Premium went to 10 and PP+ went to 50
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ChrystopherJ Premium Plus
I agree with you about the upsell, regardless of what anyone says, it is not a bundle, it is clearly an upsell. As we can not purchase the extra 40 websites individually, or the extra Classes, and there is also the Crown for profiles to differentiate members. That is definitely an upsell and a new membership level.
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ChrystopherJ Premium Plus
Also, something else I've just noticed about these numbers, is that it was set to 500,000 when we had access to 25 own domains. It is now 1,000,000 now that PP+ allows for 50 domains which is double. I guess they have decided to go with 250,000, instead of 200,000 for marketing purposes. And would also suggest that the number is quoted per members account and not per website. Meaning that each website is capable of achieving 20,000 visitors per month, if they were all evenly spaced out across the month.

An Amazon C4 Large Instance has 2 vCPU's and 3.75GB RAM

If you compare that with Managed WordPress Hosting elsewhere, such as WPMU DEV, their Basic plan provides 1 vCPU and 1GB RAM guaranteed per website, and is estimated at 20,000 visitors per month.

Even their top tier Platinum plan that comes with 6 vCPU's and 16GB RAM, only estimates about 250,000 visitors per month.

Bearing in mind that WA provides shared hosting, not guaranteed resources, from what I have worked out.
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Mark K Premium
Interesting subject, one that needs answering.

Maybe someone who is a PP+ member can make use of the "Priority Expert Private Help" they are suppose to get and ask the question?
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DeRaj Premium Plus
Yes, that is what I'm saying. Kyle or Carson should make this clear.
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Tomoko1 Premium
I strongly agree with you. My question is: who is the one tells us to conduct business honestly at all the time? But is he honest himself for doing this to us? Are we able to trust on him?
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DeRaj Premium Plus
I feel maybe there is some mistake. May be they mistakenly type 250,000 visits. Otherwise, I don't think WA will do such thing to old members. But, I feel bad that no one is replying me officially to confirm it.
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ChrystopherJ Premium Plus
If you would like Kyle or Carson to see this, you might want to PM them a link to this thread, to obtain their attention and input.
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DeRaj Premium Plus
I didn't link this post but I already PM them to confirm about it. I messaged Kyle and wait 3 days but he didn't reply. Then I leave comment on his WA profile, still he didn't reply. And then I messaged him on his Facebook profile, still he didn't reply. So, now I don't know how to contact him. If you have any other way to contact him and confirm about it, then please do it and let me know.

Thank you in advance.
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ChrystopherJ Premium Plus
Kyle is currently in Live Chat and I have just sent him the link to this question. Hopefully he will see it :-)
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DeRaj Premium Plus
So, have you got the confirmation?
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ChrystopherJ Premium Plus
Kyle left Live Chat before he saw it
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DeRaj Premium Plus
Finally, Carson and Kyle replied to me. You can see the updates above.
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ChrystopherJ Premium Plus
Cool, but I can't see any replies from them on this thread.
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ChrystopherJ Premium Plus
Just realised you updated the actual question, I have found it now :-)

Although, they haven't actually said whether it's per website or per account etc.
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DeRaj Premium Plus
Yes, they didn't say it's per website or per account. However, I believe it is per account (total 500K visits all together). They didn't reply here. Carson replied my PM to confirm it.
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ChrystopherJ Premium Plus
No worries

500K divided by 25+25(50) is 10K
500K divided by 25 is 20K
250K divided by 10 is 25K
1M divided by 50 is 20K

New Premium Members are actually better off than old members based on that ;-) and now that I'm PP+ I'm halfway between both haha

We're basically looking at around 20K visitors per month, per website, regardless of the plan we're on.
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DeRaj Premium Plus
But not everyone makes 50 websites. Lots of people (even the old members like me) has only 3 websites and I don't think I will ever make anymore since these 3 websites are already making me way too much busy. Lots of members here don't have more than 2 websites.
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ChrystopherJ Premium Plus
True, but I'm pretty sure that each website can only handle up to about 25K visitors per month, as they use Shared Web Servers. We don't get given a dedicated server and place all of our websites on a single server. They are distributed across many servers.
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