Buy my product and I'll never speak to you again!
Customer service hell:
I actually had a product vendor on Warrior Plus tell me off and block me rather than refund my money or try to work with me today. I was shocked by her attitude, and her thin skin.
Sometimes it's just not safe to buy stuff
Sometimes I’ll buy an info product on Warrior Plus. It’s rare now that I’m on Wealthy Affiliate, but once in awhile something will catch my eye. Today I saw something interesting on motivation for $4.93. I sometimes lack in the motivation department so every little bit helps.
And I just want to say that I’ve never had a problem with Warrior Plus. I think they are a decent and reputable company.
But today I learned that some of their vendors are a little sketchy and twitchy.
The price was right on today’s product, so I bought it. No biggie.
If I buy it, I should be able to download it!
Well, little did I know that downloading my purchase would be an exercise in futility. The instructions were impossible. The logins didn’t work, there were 404 errors... an hour of my life I can never get back.
So, feeling a bit annoyed over so much turmoil for a $4.93 purchase I reached out to Warrior Plus and the vendor. I sounded a little annoyed which I was. I wan’t rude or nasty, but just very matter of fact: Please help me resolve the matter or in the next day or two I will ask Paypal to refund me the purchase price.
Warrior Plus customer service was lovely. They reached out and they’re working on it.They were very polite and concerned...the vendor was another story.
Let the email war begin!
I got a nasty email from her informing me that my attitude sucks and because my attitude sucks she does not see any reason to help me, and in fact she has no intention of communicating with me further. Sure enough when I tried to respond, she blocked any further attempts at communication.
She asserted in her email that no one had ever had a problem before with her product, and at least one hundred people have bought her product… so there, nyah, nyah, nyah!
It was like talking to a five year old who didn’t want to hear it and stuck their fingers in their ears to tune me out.
I reached out to the affiliate marketer who referred this nut and her products to her email list, to give her the heads up.
Uh oh! Paypal!
And then I called Paypal.
I can tell you this, as a marketer or vendor the very last thing you want to have happen is a customer calling to report you for not working with them or refusing a refund when something goes wrong.
The guy on the phone assured me that Paypal takes these types of claims very seriously and her account may be disrupted. Oh well. Maybe she should have thought of that and worked with me before her distraught inner five year old kicked in.
It wasn’t my intent to cause her any problems. She created this all on her own. If you sell a product you have to produce the goods, otherwise you can get in trouble. She allowed her emotions and ego to escalate a situation that could have been easily resolved.
My take away from today’s affiliate marketer debacle is this:
Don’t take anything personally. If a customer is frustrated, offer some help. Don’t take it as a challenge to your dignity. Don’t block them before you’ve resolved the situation.
Always be professional. You don’t really know who is on the other end of the email server and you could be alienating someone who can hurt you professionally.
Don’t mess with Paypal.
Stick with Wealthy Affilate, they're not scary.
Don't mess with Paypal.
So for just $4.93 I got an invaluable lesson on how to treat customers. A really good price for a very large lesson.
On her end, that $4.93 could cost her dearly if Paypal bans her account.
Imagine all of that chaos over $4.93.
Live and learn.