Wealthy Affiliate's Site Support is Excellent
I contacted Wealthy Affiliates's site support team for the first time today. My problem was addressed quickly. They notified me by email when my problem was resolved. Since I was multitasking, I can't say whether it was done in 10 minutes or 20 minutes. I just know that it was fast.
In hindsight, I wish I would have contacted them when my login problem first arose. I dreaded contacting the help desk so much that I waited over a month hoping the problem would disappear on it's own.
Most support desks are so frustrating to work with that I delayed contacting the help desk. I wished the problem would just disappear on its own. It didn't.
-If you need to contact the WA support desk, you will not be given to sales people trying to sell something. (That happens every time I contact my cell phone provider.)
-They actually responded to my problem. I've had the warranty department for my truck and the real estate title company that my real estate clients work with simply ignore my emails about a problem.
-I didn't have to answer a thousand questions about my problem before they were willing to help me.
I wish other companies would have help desks that are as helpful as Wealthy Affiliate's Site Support is.
Moral of the story: If you have a problem, give Wealthy Affiliate Site Support the chance to help you. They are great.
Recent Comments
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Site support here at WA is excellent, they are so good resolving technical issues. I agree with as regards to other support desks sometimes it can be hard even making contact.
Just sidetracking, I have a friend who when looking for support contacts the new accounts portal of a service or platform when looking for solutions it works a charm, they can never be too friendly and helpful when looking for a new business when they do the level of service drops away.
The site support here sets WA way ahead of any competition.
Alex,
I agree they are way ahead of the competition.
Your friend has an interesting way to get help. I suppose it works since those peopel are trying to get new business.
Thanks Sondra, I'm six months here and I never contacted them, maybe I should.
I experienced a few issues but I contacted Kyle directly and he also helped me promptly.
WA is the best!
Nick
Nick,
LOL. Don't contact site support until you actually need them. It will make you appreciate them more. I waited about 10 months.
I agree, Sondra. SiteSupport is quick to help and their patience is immeasurable. They helped me yesterday through an obstacle course of a website theme issue. If they can't help you, they will tell you and make suggestions as to your next steps.
All the best,
Sue
Nice article. I completely agree. They helped me transfer my site hosting to WA, which had potential to be a nightmare... but they help make it a breeze.
Ick.... transferring the site to WA could have been a nighmare. I'm glad that made it easy for you.
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If we write about SiteSupport on our website, what can we say is the average response time? Within 24 hours? Is this realistic?
i only needed to contact SiteSupport twice for activating php editing on two sites and they did it and got back to me within minutes... I have no idea if this is their normal standard or I contacted them at a particular good time :)
Thanks for sharing. Good to hear they are very responsive.
Sorry that I just now saw this. It seems like they had my problem fixed within 30 minutes. I contacted them during the week in the morning. They were very fast.
Fantastic.
with in 48 hours i tell my readers
Reasonable estimate. Thanks.
Thank you forvsharingbadditional information. You may be correct.
I've been a member for a little over a year and only used them the one time. That is the only experience that I've had. I do know they have a good reputation.
Good question... I get response in about a minute and issues are fixed in 5 minutes or less.
Wow, that is really fast! They are excellent.