I'll be in Thailand for Two Weeks: Do You Need Help NOW?
Just wanted to let my referrals know that I'll be in Thailand for two weeks, so it may take a little extra time to get back to private messages and questions that I normally answer every day.
You can still take advantage of all the options for help with your business, your website, affiliate marketing, and the Wealthy Affiliate platform. Depending on what you need help with, there's a couple of avenues to take.
Note: Any newbies reading this can also get some insight into how to get help at Wealthy Affiliate!
The help center is on the left side of your dashboard.
Instant Help: Live Chat
Are you working on your website for the next hour, but you got stuck 5 minutes in? Don't walk away from the computer just yet.
Stop by live chat and see if someone can help. There's usually a bunch of people hanging around shooting the breeze, and helping out.
There are people with 10+ years experience and multi-million dollar businesses that hang out in live chat, so make use of it.
Most of the time, the problem that seems unfixable to you, is a common issue people face and they can help you fix it in a couple minutes, can you can continue your work session.
In-Depth Help: Ask A Question (Classrooms)
- Want to crowdsource your answer over a couple days?
- Don't have time to stick around live chat?
"Classrooms" are a great place to post a question. Just go to Help Center then Ask A Question. You can also click TRAINING then CLASSROOMS.
Create your question title, then ask the question, and post it to the appropriate category. If you can't think of the perfect category, then just pick the closest one. It's not a big deal.
Over the next few minutes you'll get a bunch of differnet answers, but the question will continue to stew for the next day or two as more people see it. If it's a popular question, you'll see a little fire symbol next to it.
Personal Help: Private Message
I'll still be answering PMs during my vacation, but it may take me 2-3 days to get back, depending on how much downtime I have at airports and in the evening.
You can also PM other people too!
If you aren't super familiar with someone, they may just ignore the PM, or refer you to me. Don't worry about it. As you build more relationships in Wealthy Affiliate, you'll be able to rely more and more on your friends to help out!
- Reading: Why Follow People or Have Them Follow Me?
- Also: Why Am I Still A Wealthy Affiliate Member After 8 Years?
Many people will answer your PMs, even if they don't know you, so it's worth a try! In general though, unless you have a specific question related to that specific person, you'll get better results by using Classrooms and Live Chat.
If it's an urgent question, I recommend going the Classroom or Live Chat route. If you can wait, send me the PM and I will definitely get back to you!
Tech Support: SiteSupport
Tech support is for handling hosting issues, or major website issues.
- Can't log in to your website?
- Site is abnormally slow?
- You edited something and broke the site?
- 504 error?
- Siterubix Redirect didn't work?
These are the types of things to contact site support about.
If your theme looks weird or you can't find a good image for the header, those are not question to send to SiteSupport. Those are best for the community. A rule of thumb is that anything to do with how affiliate marketing works, how online business works, how to customize your website, or why something isn't working will go to the comunity.
If you don't if your question is appropriate for SiteSupport, don't stress. The people behind SiteSupport are just as awesome as everyone else here and will answer your question anyway, or direct you to an appropriate place to ask.
I'll be back in two weeks, then my schedule will go back to normal. I just wanted to make sure you guys were taken care of while I'm gone.
Talk soon everyone!