My Instagram Account Was Deactivated
Few days ago I have noticed that I couldn't log in on Instagram.
I don't have a clue why that happened. (I only used my photos, I do not post any suspocious content... )
I opened a ticket and soon I recieved an email.
In the email it says basically following:
Before they can provide me with any help they need to make sure that I am the real owner of that account. In order to do that I should send them a photo with a code. The photography must fullfill following reqiurements:
- it must be the code above, hand-written on a clean sheet of paper, and it must be followed by your full name and username.
- has to be there to see your hand holding a piece of paper and even your entire face.
- Photo must be reasonably light and not too small, dark or out of focus.
- it must be attached to your reply as a JPEG file.
Here is the screenshot of the email addres I get the message from
The whole photo requirements sounds bit dodgy to me.
I mean, do you know if this is the proper way Instagram does the check of their user?
Is it safe for me to follow the instructions and reply to that addres above?
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EDIT
I went to instagram help center. If you get into a section where it says: "I think my Insagram account has been hacked", here are the instructions - I have added link and screenshot:
https://help.instagram.com/374546259294234?helpref=faq_content
So it seems like a legit way how to restore the account...
Recent Comments
27
I would not do this. It does not look legit to me. I would try to get in touch with Instagram with a screenshot to find out if it is legit. I do hope everything works out for you.
Well, I went to the Instagram help center, and strangely enough it says the same like in the email
- I have edit my post and added the screenshot from Instagram page.
We currently have no plans to join Instagram and what has happened to you makes our joining even more unlikely. Thanks for sharing.
Colette and Philip
Sounds really dodgy
Have you tried any of these links to reactivate it
https://help.instagram.com/366993040048856
https://help.instagram.com/contact/606967319425038
Hi Michal,
Sorry for the late reply as I have just arrived home, 10.00pm Sydney time.
The link you have in your post is different to the two I sent. Maybe check out the contact link https://help.instagram.com/contact/606967319425038
I have not sent them any picture of myself..
I guess I would rather create a new IG profile.
(I had about 45 followers, so not a big deal)
Download the Pinterest button to your browser and from there you can share all your images to Pinterest when you create boards
It's fun and a good way to be seen by many people
I don't have an IG account and don't know their procedues but that sounds very intrussive if not downright fishy.
Some email clients display the 'sent' email address but also the correct address the email was sent from. Worth checking.
As Debs suggested, worth trying IG but I have no faith in the support systems of these big social media companies.
Good luck.
Ian
Recently, I was motivated by Kyle's posts to open up an Instagram account. I don't use mobile devices much, but decided to give it try. So, I created an account, followed Kyle and maybe a few other people and then, did not visit Instagram for a couple of weeks at all. When I tried to log in again, I couldn't. My account was deactivated. I received an email very similar to yours. I replied to it saying that I don't take selfies and explained that the account was empty. I never heard back from Instagram or whoever sent this email.
I wonder what's going on... I'll be following your post.
Thank you,
~ Julia
Hi Julia,
that is interesting. Thank you for sharing.
When I want to log in to Instagram, it simply says, that the username does not exist.
I will go through the official Instagram support.
Hi,
I have never heard of this.
To verify your account with FB it's a two step or three step process. FB and IG are connected.
Normally codes to your Mobile or landline or Email addresses.
If you have that code it should not be shared with anybody and you only use that code with direct access on your Instagram account.
I wouldn't trust this. It sounds more like they have hacked your account. If they have Then I suggest you update all your passwords and contact Instagram immediately.
This is suspicious. Screen shot all the info you have and send it now to Instagram of FB by the proper sources.
Hope that helps.
Debs :)
I will dig around for you and see if I can help you sort it with the proper channels.
Totally ignore it. Once you get back in update all your passwords that are connected to Instagram including your Website if it is connected as a precaution.
These fraudsters are getting cleverer everyday. Update also FB etc. Any other accounts I:E Twitter too that are connected to your IG.
I change my passwords often to all my social accounts. :))
Hi,
Just go to your profile and click on that. Follow the process for ''You think your account has been hacked.''
If you can't find the page. Then just type it in the search bar it will come up then.
Hope you get it sorted. :)
Let us know how you go.
Debs :)
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These are completely crazy requests!
FB did the same thing to a friend. She had
sent her photo but she never received an answer
in return. I hope it will be better for you.
Have a great day!
Ingrid
Thanks a lot Ingrid for your comment.
I have filled out the page as per Brad link about 4 days ago...
I have not received any feedback from IG either.
Guess I will open new IG account ...
Mike