My Instagram Account Was Deactivated
Few days ago I have noticed that I couldn't log in on Instagram.
I don't have a clue why that happened. (I only used my photos, I do not post any suspocious content... )
I opened a ticket and soon I recieved an email.
In the email it says basically following:
Before they can provide me with any help they need to make sure that I am the real owner of that account. In order to do that I should send them a photo with a code. The photography must fullfill following reqiurements:
- it must be the code above, hand-written on a clean sheet of paper, and it must be followed by your full name and username.
- has to be there to see your hand holding a piece of paper and even your entire face.
- Photo must be reasonably light and not too small, dark or out of focus.
- it must be attached to your reply as a JPEG file.
Here is the screenshot of the email addres I get the message from
The whole photo requirements sounds bit dodgy to me.
I mean, do you know if this is the proper way Instagram does the check of their user?
Is it safe for me to follow the instructions and reply to that addres above?
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EDIT
I went to instagram help center. If you get into a section where it says: "I think my Insagram account has been hacked", here are the instructions - I have added link and screenshot:
https://help.instagram.com/374546259294234?helpref=faq_content
So it seems like a legit way how to restore the account...
Recent Comments
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These are completely crazy requests!
FB did the same thing to a friend. She had
sent her photo but she never received an answer
in return. I hope it will be better for you.
Have a great day!
Ingrid
Thanks a lot Ingrid for your comment.
I have filled out the page as per Brad link about 4 days ago...
I have not received any feedback from IG either.
Guess I will open new IG account ...
Mike
I would not do this. It does not look legit to me. I would try to get in touch with Instagram with a screenshot to find out if it is legit. I do hope everything works out for you.
Well, I went to the Instagram help center, and strangely enough it says the same like in the email
- I have edit my post and added the screenshot from Instagram page.
We currently have no plans to join Instagram and what has happened to you makes our joining even more unlikely. Thanks for sharing.
Colette and Philip
Sounds really dodgy
Have you tried any of these links to reactivate it
https://help.instagram.com/366993040048856
https://help.instagram.com/contact/606967319425038
Hi Michal,
Sorry for the late reply as I have just arrived home, 10.00pm Sydney time.
The link you have in your post is different to the two I sent. Maybe check out the contact link https://help.instagram.com/contact/606967319425038
I have not sent them any picture of myself..
I guess I would rather create a new IG profile.
(I had about 45 followers, so not a big deal)
Download the Pinterest button to your browser and from there you can share all your images to Pinterest when you create boards
It's fun and a good way to be seen by many people
I don't have an IG account and don't know their procedues but that sounds very intrussive if not downright fishy.
Some email clients display the 'sent' email address but also the correct address the email was sent from. Worth checking.
As Debs suggested, worth trying IG but I have no faith in the support systems of these big social media companies.
Good luck.
Ian
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