My Instagram Account Was Deactivated
Few days ago I have noticed that I couldn't log in on Instagram.
I don't have a clue why that happened. (I only used my photos, I do not post any suspocious content... )
I opened a ticket and soon I recieved an email.
In the email it says basically following:
Before they can provide me with any help they need to make sure that I am the real owner of that account. In order to do that I should send them a photo with a code. The photography must fullfill following reqiurements:
- it must be the code above, hand-written on a clean sheet of paper, and it must be followed by your full name and username.
- has to be there to see your hand holding a piece of paper and even your entire face.
- Photo must be reasonably light and not too small, dark or out of focus.
- it must be attached to your reply as a JPEG file.
Here is the screenshot of the email addres I get the message from
The whole photo requirements sounds bit dodgy to me.
I mean, do you know if this is the proper way Instagram does the check of their user?
Is it safe for me to follow the instructions and reply to that addres above?
I went to instagram help center. If you get into a section where it says: "I think my Insagram account has been hacked", here are the instructions - I have added link and screenshot:
So it seems like a legit way how to restore the account...