Posts
13
Questions
54
Respectfully.
I just need to know if it's just me and I need to contact Site Support or if it is platform wide and I can save them one headache.
Hi Kristen - nothing global happening to the hosting platform, but we can look into your particular sites when you create a SiteSupport ticket.
I seem to be okay now, but this is the message I got when I tried to log in via Site Manager. If it helps ...
Hi Kristen,
That message does not mean that your website is down. It's due to our API being busy with another request and we were unable to fetch your list of users at that exact moment. Trying again would usually fix that.
This is a known issue and it's at the top of our priority list to improve the process of retrieving the list of user logins.
I tried 2 of my sites and both were timing out before loading in both Chrome and Bing. I tried to log in through Site Manager also and received and error message that basically said the hosting service was having a problem - I should have snipped it to get you the exact wording.
However, both issues now seem to have been resolved.
I appreciate your detailed explanation here :) I am also happy they've been resolved :) It was only temporary.
Abie
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Are we having an issue with site hosting again?
Respectfully.
I just need to know if it's just me and I need to contact Site Support or if it is platform wide and I can save them one headache.
Hello Catherine,
When you say that you have not been able to post all day, is this related to not being able to login? Or was it not being able to publish from SiteContent?
Hi Kristen - nothing global happening to the hosting platform, but we can look into your particular sites when you create a SiteSupport ticket.
I seem to be okay now, but this is the message I got when I tried to log in via Site Manager. If it helps ...
Hi Kristen,
That message does not mean that your website is down. It's due to our API being busy with another request and we were unable to fetch your list of users at that exact moment. Trying again would usually fix that.
This is a known issue and it's at the top of our priority list to improve the process of retrieving the list of user logins.
I tried 2 of my sites and both were timing out before loading in both Chrome and Bing. I tried to log in through Site Manager also and received and error message that basically said the hosting service was having a problem - I should have snipped it to get you the exact wording.
However, both issues now seem to have been resolved.
I appreciate your detailed explanation here :) I am also happy they've been resolved :) It was only temporary.
Abie
See more comments
I think this is WA site wide, but I just wanted to confirm and see if anyone had an ETA on being back up and running. I kinda need access to work ... sue I'm not alone. Thank y
Site support here is fantastic-- I have great faith that they will have us all back up ASAP. In the meantime, we can all work on other aspects (topic/kw research, affiliate deals, etc)
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Cannot get access to site manager?
I think this is WA site wide, but I just wanted to confirm and see if anyone had an ETA on being back up and running. I kinda need access to work ... sue I'm not alone. Thank y
Site support here is fantastic-- I have great faith that they will have us all back up ASAP. In the meantime, we can all work on other aspects (topic/kw research, affiliate deals, etc)
See more comments
How do you know if you are "grandfathered" in Premium Plus?
AND ... if you should exceed your website hosting can you just transfer lesser used sites to another hosting
I am the account holder. Are you telling me if I go look at my account it will tell me there?
You should know if you signed up for a grandfathered BF sale offer. That's what I am saying...
Yesterday I was trying to figure this out for myself. The attached is what popped up when I searched the WA platform.
But I don't recall any of the details from when I signed up and I don't know what date this - "if you signed up for a grandfathered BF sale offer." - references.
The image within is the same as mine, so you are grandfathered in a pp+ plan. You can host up to 50 premium domain names :)
Being grandfathered in on a deal means that when you initially got the deal the terms were different than they are now and you get to keep your original terms. If when you originally joined Premium Plus you were able to have 50 websites you'd still be able to do that now. 👍🏼
I understand what grandfathered means ... I just don't know how to tell if I AM grandfathered, and I can't remember how many sites I was allowed when I signed up for Premium Plus in November 2022 off the top of my head.
I figured one of you might know the cutoff date or where I could check?
Hi Kristen it will show when you look at this.
https://my.wealthyaffiliate.com/upgrade
Because I joined three years ago for PPlus I'm grandfathered in for 50. The number on the upgrade page shows what is available. Most people don't go beyond the usual ten if that's what shows on yours.
Some people do choose to create more websites and use hosting elsewhere. If you use a site domain for siterubrix for mini hubs, you can delete them and make another one. That is what Jay did; he taught that in one of his Friday night classes.
This is what prompted my question ... are you telling me that if I see this - 10 marked through with 50 beside it - I AM grandfathered? (Or does everyone see the same thing?)
Thank you for the helpful answer :)
Oh yeah ... 50 domains by tomorrow :)
I just occasionally brush up against the 10-domain level what with sites I am testing different approaches on or simply trying to learn on. Even with those sites, I don't know that I would ever crack 10 ... but maybe.
Thanks for your help and on-point answers :) :)
See more comments
How do you know if you are "grandfathered" in premium plus?
How do you know if you are "grandfathered" in Premium Plus?
AND ... if you should exceed your website hosting can you just transfer lesser used sites to another hosting
I am the account holder. Are you telling me if I go look at my account it will tell me there?
You should know if you signed up for a grandfathered BF sale offer. That's what I am saying...
Yesterday I was trying to figure this out for myself. The attached is what popped up when I searched the WA platform.
But I don't recall any of the details from when I signed up and I don't know what date this - "if you signed up for a grandfathered BF sale offer." - references.
The image within is the same as mine, so you are grandfathered in a pp+ plan. You can host up to 50 premium domain names :)
Being grandfathered in on a deal means that when you initially got the deal the terms were different than they are now and you get to keep your original terms. If when you originally joined Premium Plus you were able to have 50 websites you'd still be able to do that now. 👍🏼
I understand what grandfathered means ... I just don't know how to tell if I AM grandfathered, and I can't remember how many sites I was allowed when I signed up for Premium Plus in November 2022 off the top of my head.
I figured one of you might know the cutoff date or where I could check?
Hi Kristen it will show when you look at this.
https://my.wealthyaffiliate.com/upgrade
Because I joined three years ago for PPlus I'm grandfathered in for 50. The number on the upgrade page shows what is available. Most people don't go beyond the usual ten if that's what shows on yours.
Some people do choose to create more websites and use hosting elsewhere. If you use a site domain for siterubrix for mini hubs, you can delete them and make another one. That is what Jay did; he taught that in one of his Friday night classes.
This is what prompted my question ... are you telling me that if I see this - 10 marked through with 50 beside it - I AM grandfathered? (Or does everyone see the same thing?)
Thank you for the helpful answer :)
Oh yeah ... 50 domains by tomorrow :)
I just occasionally brush up against the 10-domain level what with sites I am testing different approaches on or simply trying to learn on. Even with those sites, I don't know that I would ever crack 10 ... but maybe.
Thanks for your help and on-point answers :) :)
See more comments
I haven't been able to post all day
Hmm ... really. So was there something going on then? I'm confused.
Hello Catherine,
When you say that you have not been able to post all day, is this related to not being able to login? Or was it not being able to publish from SiteContent?