Hi Barry,

I've never used register.com before, so I'm not sure how to do it through that site. I've been using NameCheap & 1and1 in both, there's a domain management setting where I can go in and choose custom, that's where I'm able to update it to the WA servers.

I have never used register but, maybe these videos can help you out. They aren't for register but, maybe it can give you a better idea on how to point the domain server to WA. How To Point Your Domain Name To WA Or maybe register can help you figure out where to look.

I don't know, I've only used Godaddy and Namecheap and they were both usually helpful when I would ask them things like this.

If all else fails it may be time to contact sit support. They may be able to help you.

https://my.wealthyaffiliate.com/websites/support

I hope this helps...

Thank you. I'll give it a look right now

I'm not sure where you change the name servers at sitebuilder.com. I'd reach out to their support and ask them to change the name servers associated with your domain to WA's. That will point the domain to WA. You can then add the domain under Other Domains in Websites > Site Domains. This will only point the domains here not transfer them.

Is Sitebuilder here or somewhere else?

Hi Edwin
This may help GoDaddy DNS Name Change Transfer Domain Name from GoDaddy to Wealthy Affiliate SiteDomains

Hi Vicki, I discovered that WA doesn't support the .online extension. I did the DNS change to WA. Because of that GoDaddy doesn't support my legal-solutions.online. And when I tried to cancel and transfer it back they said I needed to get a transfer code from WA. Do you know how I can get out of this mess? I should have checked to see if WA supported this extension. Thanks!

WA uses Wordpress and I would think you would be better off here with all the education and training. Did you buy your domain from a registered domain seller. For instance all my domains I buy from Go Daddy and all I then do is change the DNS settings to WA who do the hosting

Yes, I have my domain through a wix account.

So you own the domain - if that is the case you can move the domain to WA and if that is what you want to do I will send through the details on how to do that if you like

Great, I will personal message you. Thank you!

You are very welcome

Yes, but you can't manage it yourself. Just open a ticket with Site Support. For instance, you could map a CNAME to an s3 bucket if you wanted.

Go into your Go Daddy account and on the left hand side of the screen you will see a menu item which says "My products" click on that and you will get a drop down menu with all your domains listed. Down the right hand side of the screen alonfside the domain name you will see DNS and alongside of that Manage - click on Manage and change your hosting to
ns1.mywahosting.com
ns2.mywahosting.com
your hosting will then be done by Wealthy Affiliate and your domains are still registered with Go Daddy. All mine are with go Daddy and I do not have any issues.
Hope that helps
Carol

Go to training and you can review earlier lessons from either the certifications or Affiliate Bootcamp.

As for menus go to your back office of wp and to appearance and you will see menus their and you can view them and correct anything you need to do there.

I don't really know about the rest of your questions but I hope what I have told you will help you out though.

I hope this helps you out

Best wishes
Mary

Yes, you can continue to work on your siterubix and transfer the site to your own domain later. If lifetime has changed the DNS, it should be operative almost instantly. Please reach out to site-support if it is not active.
https://my.wealthyaffiliate.com/websites/support


Hope that helps.

Joe

thanks Joe. I will leave it for today maybe tomorrow it works. Have a good day/evening (it is evening here)

My pleasure.

If you want to transfer your domain from GoDaddy then this training is the best one Transfer Domain Name from GoDaddy to Wealthy Affiliate SiteDomains Enjoy your Wednesday.
Robert

but I do not want to transfer it from godaddy. I have it in lifetimehosting

I was clicking the link but it seems the site is not displayed.
Is it built on wordpress?
And the extension looks different. We normally has extension .com, .net but yours is quite special. Please reach site support for help.

Joe

no, there is no site yet. I bought the domain but never made the site.

Alright.

As you say it will be ok within 24 hours so I would continue with your site here at WA and tomorrow you get in touch with Tech Support and they will sort it out for you.
Don't worry, it will be done.
Robert

thanks

No probs, onwards and upwards.
Have a great Wednesday.
Robert

You can transfer a domain to WA using the transfer tool. Have you tried that?

Jason, You must have moved the domain to WA because if you only changed the hosting you would still have been listed on GoDaddy. I have about 12 registered domains with Go Daddy and all I did was go to products in the top right hand corner and clicked on that and got a drop down menu with all my domains and down the right hand side there is, alongside all my domains, manage and DNS and all you needed to do was to change the DNS to WA. I would try and find out what you did by contacting Go Daddy but it sounds as though you moved your domain to WA
Carol

Thanks Carol, I will check that out! I assumed that when you request a transfer code from GoDaddy the domain is transferred as well.

Many thanks!

Jason

You need to go to manage your DNS - if you have trouble Go Daddy have a live chat and they will guide you through. You have to change you DNS setting and point them to WA
Carol

Thanks Carol, I have managed to update my DNS and my domains are pointing to WA.
Just have to wait for it all to happen.
Thanks for all your help
Frazer

You are welcome. Glad I was able to help.
Carol

Has Go Daddy locked your pagesso you cannot change from them?

Hello Sherry. Are you trying to create an email for your website. eg. sherry@yourwebsite com?
You can do this under 'websites' - 'sitemanager' and then 'email' is the last option on the top menu.
I hope this is what you need
Jackie

Oh Thank YOU Jackiex4, Yes this does help , thanks a million, I appreciate your time and assistance, cheers. : )

You're more than welcome
Jackie

Just go back to that e mail and delete it.
Then you can click on create e mail forward with the correct info.

Did this help?
Mike

The capital letters should be fine George. You may have to wait a few hours before the WA servers see the changes.

Ty. You've saved me from my BP razing up.

You will need to open a ticket with SiteSupport to have them do that for you.

thanks onyourownterms!

Follow the website creation video.

He's transferring a domain, not pointing DNS. He needs to get his domain to the SiteDomains before he starts working on the website. I've sent a PM to him about this. Thanks!

Thanks.

Thanks.

Dennis, you have to enter both WA name servers. Are you sure you entered it in the appropriate place at Godaddy. They should have instructions at Godaddy that explains how to transfer the name servers.

Here is the training for transferring DNS from Godaddy to WA. Transfer A Domain From Godaddy To Wealthy Affiliate

You should enter BOTH ns1 and ns2 for your WA hosting.

Here's the correct training: How to change your GoDaddy Domain to WA Servers The other training linked from @verna8767 is to "transfer" which is different from "changing the DNS". At this point, you are not trying to transfer your domain to WA.

This video is a little old, It takes some decoding work to figure it out. Thanks for the reply!

Thanks Nathaniell for updating that information. Appreciate your input.

Dennis, I apologize that I sent you the wrong training. Fortunately Nathaniell caught it.

seems like GODADDY may of changed their page to setup as I'm seeing a similar issue whereby only one address is being asked and the other field is HOST @ (fill in the blank)

I got GODADDY help and i was in the wrong location to set it up.... (its been a while since doing this. LOL!! ) You had to go to NAMESERVERS area and choose CUSTOM.

Thanks for verifying with Godaddy how to point the name servers from Godaddy to WA.

Any registrar you purchase your domain name from should always be able to provide instructions on how to move the name servers from it's registrar.

If you transferred the domain, you will have to wait to create it here until you receive confirmation that the transfer is complete. Had you merely updated the DNS without transfer, it would have been virtually instantaneous.

ok, thanks. I would rather have it hosted here on WA than GoDaddy. I have updated the DNS manually and am now waiting to see if t goes live tonight.
I have another domain on GoDaddy that I will try and update the DNS and see what happens. I'll let you know the outcome.
Thanks,
Cary

If the sites are already live on GoDaddy, you need to back them up prior to changing the DNS. If they are only registered there, you're fine. This gives me another idea for a blog.

They are only registered there. I had bought the domains a couple years ago in anticipation of building them out. I do have "live" sites on GoDaddy but I am leaving them there. They are not affiliate marketing sites.

Thanks onmyownterms! I look forward to your next blog.

Hi Cary,
I just tried it today and to find the Nameservers, you need to go under DNS. Nameservers is at the bottom of the page that comes up. You can then change the default to Custom and cut and paste the primary and secondary info into the boxes and then hit save.
Hope that helps.
Kevin

yes it does. I did that with my second domain before I transferred it and it worked great. I had to open a ticket on the first domain but support had it corrected by the end of the day. IT suppport is quick! I would have waited at least 36 hours on GoDaddy.

I agree with MozMary. You are confusing the WA name servers with a domain name. Your domain name would be the name of the website you created. You had to give a name to your website then go to a domain registrar such as Go Daddy or NameCheap and purchase the domain name.

If you bought the domain name from anywhere other than WA, then all you would need to do is point the domain name servers from GoDaddy name servers to WA name servers.

The DNS name servers are what is used for the hosting of your website (i.e., for your website to be seen on the internet.

If you purchased http://mywahosting.net, you purchased it as a domain name. You did not use it as a name server for WA. So basically, all you can do with that purchase is to use it as a name of a website, but I don't see just how you can use it as a website name effectively.

The WA name servers are http://ns1.mywahosting.com and http://ns2.mywahosting.com. You need to go to wherever you purchased your website domain name and follow instructions from that registrar on how to point the DNS name servers to WA name servers.

Kyle was letting you know that unless you point the DNS name servers to WA name servers he will have to take your website down because as of now Go Daddy has the DNS name servers for your website http://time-table.com still pointing to their DNS nameservers.

That will have to be done before your website can be hosted at WA.

Hope this clarifies the difference between a domain name (which is for the name of your website)and the DNS name servers (which identifies who is hosting your website).

P.S. See Attonito's reply because he is explaining to to change your DNS name servers from Go Daddy to WA name servers.

Verna

you have confused domain names with hosting - don't buy that

if you had a domain name there and wanted to host the website here you would use the dns settings - you clearly are in the wrong aread of godaddy

have you already got a .com with godaddy?

You can access your affiliate links under the referral stats (aeroplane icon). There several affiliate links you can access to ..

:)
Joe

Thanks but I know how to find my affiliate links. What I am curious about is who gets credit if someone clicks on the link "Not Already a Member? Join Today!" or the "Join Wealthy Affiliate Today" icon at the bottom of the page?

To help clarify, visit one of my landing pages at rudyroesel.com. You will see the links. Looking at the html code, they appear to be generic links to another WA landing page. I don't think I will receive credit if someone clicks on these links.

Hi. I am curious, did you ever get a complete answer to affiliate links? I think they do link back to you because I copied a link that was on my page and pasted it on https:// on google and it came back to my site. Try and check it that way.

No, I did not get a complete answer to my question.

Yes, my affiliate links work properly. What I'm saying is they are not being used on the landing pages when you point your domains to the WA servers.

Even though my domain name is being used to advertise WA membership, it appears I will not receive credit if someone joins WA when visiting my site.

I am not sure if you have embedded your affiliate link there correctly. You can test it by clicking it and see your stats. Are you using Pretty Link or is it a raw link because when I clicked it seemed a raw link not an affiliate link.

:)
Joe

Can you share with me your page? PM me if you don;t want to share it here.

The affiliate links are personalized to you. You are logged in to WA, this makes the links shown on any page inside WA that has the affiliate link be customized to your personal link.
So if you go to This page: Getting Rolling! at the top where you see affiliate link (the link Icon with the word Affiliate next to it) and open it, this link is customized to you and will have your unique link attached to the end of the link.

This question is difficult for me to answer. Our community might help out or PM the support team for help. At the top bar of your domain where it is site domain, site comment, you can see site support, click on it and write your ticket for your complaint, they will surely help you.

Thank you very much, I will give it a try.

Yes my dear. You can transfer your domain from another host to WA. check this I hope it might be of help to you How to Point Domains Hosted in Hostpapa servers to WA servers

Ah thank you, thats really helpful c

You are not transferring your domain you are transferring your hosting to WA.. You should not be locked out you do not have to transfer the domain.

You may want to ask site supports help with this they should be able to help you fill in the blanks

Thank you! How do I get to site supports?

Click on the big blue to the left that say site rubix, that will pull up a side bar click on the top box, this will open a new box up on the right top corner you will see site support. Click on it and you will send it like a regular email. Just be through.

If you log in to that Domain Shield website where your domain was purchased, you only need to replace the name servers into the one above that Kyle mentioned :
Primary: ns1.mywahosting.com
Secondary: ns2.mywahosting.com

Then wait about 15-45 minutes for it to take effect.

You can just point the servers here to WA and do the transfer later. It is because you just purchased the domain so they restrict the transfer but not changing the servers. It is in this training but if you need guidance many are familiar with godaddy.

In addition to what MsMerry said, all registrars have that 2-month freeze on transfers. If you cancel the domain, they might hold on to it for an undetermined period of time. So if you really want that domain name, and you cancel it, it might be held up in limbo.
Or someone else could snap it up if they like the name.
Your best course of action is to do what MsMerry says and point the domain to Wealthy Affiliate, and transfer it later.

Is your domain name unlocked and you have a transfer code? Check this out: How to Transfer a Domain Name to Wealthy Affiliate

No. That's the problem, fluerallen. I purchased the DN @five days ago, so it's "locked". I called a tech, three times and each one had a different story. None would give me a transfer code. Supposedly, I can't transfer for 60 days.

One tech @GoDaddy showed me how to type in the "values" of the hosting company-WA- but the one I typed in is "invalid"; the ns1.mywahosting.com

So, the tech said, "Find out what the 'values' are and how to place them". Ok!

It's getting more complex, for me.

Hey hang in there Clare, I had similar hassles when transferring over multiple domains from a variety of providers. Send a message to site support here as they help you to walk through the whole thing. Persistance is the key, you will succeed - I hear you!

Thank you. You're so cool.

I'll try sending to "support", then. (Didn't know we had this.)

Hi
Have you entered all sites into google search console?
Not sure if this will help - but you should claim all possible site URLs and verify ownership
i.e.
http://mysite.com
http://www.mysite.com
https://mysite.com
https://www.mysite.com

Then you can select within google search console which is your preferred domain and all traffic will be sent to your preference
either
www.mysite.com
or
mysite.com

Thank you Jason. All these I have done. When they refused to give me ownership of mysite.com I made www.mysite.com my preferred URL. Now they are telling me that my DNS is not rooted in the host DNS.
Don't really know what else to do. Any suggestions that can help is really welcomed

Hi again

I have opened your website with www and also without. They both load perfectly for me.
Perhaps need to talk to site support

Sorry not much help
J

Did you contact site support for assistance on this? Also as Jason has suggested as well. Google can be temperamental some days. :-) your site should be reading with an https://. I did not purchase my domain here so I am not the best help, sorry. I just tested with an https: and got an error saying it was not safe and a bunch of other stuff. Hmmm?

Hi Merry,
For a long time now I have been a torn on the support team concerning all these problems. I think they are getting tired and has referred me to Kyle. I am waiting till I see improvement following Kyle's instructions.
And do you know what? This always consumsg my precious time because if everything is going normal I don't see why I should be where I am today.
Thanks for your care.

I agree and I hope Kyle has the answers to help you. It just doesn't make sense unless a step was missed, which does not seem to be the case. Wishing you the best.

No domains are not included with premium. Most domains are $10-$15. per year.

Hosting is included, domains are extra.

HI Jarmal. Yes, you do need to purchase a domain separately from the membership. However, if you do not want to do that right away you can do two free sites here. I would choose to purchase your domain as it is much more professional and you own the name. All the best and hope this helps.

Hello Jarmal, did you purchase your domain from Wealthy Affiliate(WA) or another provider? If you purchased it through WA, then all you have to is to go into Site Rubix, click on Site Domain and register. If on the other hand you purchased through another provide the registering is the same except you do have to pay for the transfer.

Hey Harvey, yes I purchased it through the W.A. site and have that part squared away. Thanks for your input

Did you figure it out Hanan? I use GoDaddy and I just point the servers to WA. They did change a few things. Once you have the WA servers in the boxes just click on save and you should be good. Let me know if you still need help.

Thank you so much for your response. I am still stuck. I did figure out how to point the domain to WA, however, it has not yet changed over from the temporary rubix site. Is there anything else needed besides pointing the domain from Goaddy to WA?

Go Daddy is so frustrating, they locked my account for 60 days because I updated my name, this was convenient for them because my hosting and domains are up for renewal. With a much higher price tag than WA. If I want to protect my domains I have no choice but to renew with them before I transfer.

I'll be happy to be Go Daddy -free!

Wow, sorry to hear that. I have not had any issues using GoDaddy and I have been there awhile.

Gosh, I am such a slacker or so I feel right now! I did not see your question about GoDaddy. I sure hope you have it but if not please PM me and I can walk you thru.
Did you change it on this end from temporary to your own domain? It should show but if not check in with support here too. Looks like the problem is here and not at Godaddy due to the temporary which you also have to manually change. Geeze, sure hope you got it.

Edit: even better:
go here and type your domain in the input box:
https://www.internic.net/whois.html

Sometimes the information given is a bit misleading, though. Like mine says Enom, when I actually registered it with Namecheap. Namecheap was acting as a reseller to Enom. It should at least closer to the answer. If you contact the support at the registrar, they should be able to help you, even if you used a reseller.

------
(original comment)
If you go here:
https://www.whatsmydns.net/
and type in your domain name. Change the dropdown that says "A" to "NS", and it will tell you what nameservers your domain is pointed to. That SHOULD give you the answer you are looking for.

Alternatively, do a search in your email account for your domain name. You should have an email from the registrar as one of your first emails. Assuming you are the kind of person who keeps emails. I hope! ;-)

Awesome information Steve! I just learned something else again! Gotta love this community.

I learned the whatsmydns.net trick from @Nathaniell, I believe. Yes, this is a great community!

After updating the DNS changes for a domain, it can take up to 2 to 3 days for those changes to be replicated throughout the internet.

You are interested in two web servers knowing that change, the WA web server and the web server that you use to go out to the internet, that is your Internet Service Providers web server. Once both those servers know the DNS changes, you should be all set for the next step.

So you may just have to wait.

Oh, the 2 to 3 days do not have to be traditional business days.

In the meantime, work with the WA keyword tool to confirm or otherwise if German content will work. I would be very surprised if it does not.

You should be able to change the DNS to WA's nameservers

ns1.mywahosting.com
ns2.mywahosting.com

If your registrar doesn't allow for NS changes, then you'll need to get a domain that allows you to change the nameservers. If you have to get a new domain, I'd recommend going with WA as your registrar. https://my.wealthyaffiliate.com/websites/domains

Go to the SiteRubix menu item, click it to open the secondary menu. Select site Domains and purchase your domain there. You do not need to add the www. to the front of the domain these days.

Hey Michael,

To verify your domain with Google, here is a tutorial to help you: How to Verify Your Website With Google, Yahoo & Bing Using FTP Hope this helps you.

You can find WA training on setting your DNS addresses at godaddy by typing the words "dns godaddy" (without the quotes) into the WA search bar. (You shoukd look for the most recent training since godaddy has changed their site several times over the years.)

Hi,
I have the same problem, did you find figure out what to do yet so I can follow your steps.
Please advice.
Thank you
Farah

Hi,
Login to your GoDaddy account, then on the first page it takes you to.... at the top, it will say "Domains" and should display your actual Domain Name. Look to the right of that box then click on DNS then look for this "Nameserver" Click on the "Change" Button Select "Custom" and add following for WA :
http://NS1.MYWAHOSTING.COM
http://NS2.MYWAHOSTING.COM
In the respective boxes
Then click save at the bottom, and you should be good to go.
You may get an email notification from Go Daddy about the recent changes follow any instructions if needed.
Note: it could take a bit for the change to reflect. If you still have any issues Go Daddy is pretty awesome and rendering assistance.

Hope this helps. ')

HI Faraha, I was told at Go Daddy that I cannot transfer my Domain name before December 2nd. it has to be 60 days from when I bought it to be able to make the change. If you bought yours longer than 60 days from Go Daddy, just call them they will walk you through the process, they were very helpful to me, did not give me any problem at all

Hi Faraha again, I just had to purchase one from WA

Thank you for trying to help, but it turns out I cannot transfer my Domain Name as yet I would have had to own

Thank you for the information, but I cannot transfer my Domain name before 60 days after purchasing it at Go Daddy, and it has not been 60 days as yet not until Dec. 2nd, I just had to purchase one from WA.

Domain names do not need to be transferred to use them for hosting sites at WA.

You can use the domain name even while it's still stuck at godaddy by changing the DNS address settings to point the domain at WA's hosting servers. NoMo9-5Grind has provided the steps to do that above.

Thank you! I just purcheased one through web.com, which I haven't yet launched. Nice to know about the wait time! Barb

Once you have pointed the DNS to another company, the site is hosted there.

So now, your site is hosted at WA and the domain is still at DreamHost.

The content you created before changing the DNS gets lost if not backed up.

Moritz

Perfect. Thanks Moritz!

You're welcome. :)

Nope haven't had that problem. I would give it a few hours then check here: internic/whois to see if the changes have propagated. Then you can change them again.

Labman. I just checked on the link you provided and it all looks hunky dory there. Thanks for the info!

You're welcome. Glad to help

Ok, I think I figured it out. The nameservers originally were all caps. I used the most recent ones after refreshing the page here at WA and it seems to be in progress.

If you are using:
ns1.mywahosting.com
ns2.mywahosting.com
Then yes, they are correct. Make sure there are no spaces.
Maybe even type them in manually rather than copy and paste.

I had to try the process two or three times before I could get it to work.

Yes, I had no problem pointing my domains here from GoDaddy. Oh, I see you figured it out! Yay!

I would ignore looking for a "Launch" button, and explore the contents of "Manage" and "DNS".

I'm not currently on GoDaddy, but any registrar constantly changes their interface, so it is almost impossible to keep a guide on how to do things 100% accurate to what you see on the screen. Explore, but just be very careful to not click "save" or "commit" or whatever unless you are really sure you want to make a change. The "cancel" button is your friend when exploring an interface.

Thanks so much for your reply. I will check out these options. I was a little leery about going forward and I do understand that interfaces are ever changing, but I did not want to make the wrong
move. Thanks again!

You're welcome. Just be very careful of what you click on and fully read any messages you receive, and you should be fine.

yes, Terese, it is the DNS or Manage. You probably figured it out as it was some time ago. I didn't see your question earlier. Sorry as I use GoDaddy too.

You were correct in your info Steve.

Yup, I just ran into the same thing; thanks for your help Foobard. On GoDaddy, go to DNS Management, scroll down to NameServers and the Change option will be highlighted :D

Thanks so much! I just made the switch and I hope that it processes. The browser said that I would likely get a confirmation email of the update, but it has yet to come through. Thanks again! :)

Thanks! I followed your steps and updated the NameServers :).
Did you receive a confirmation of the change via email?

I don't remember getting one either so hopefully, it is active and you have started building.

the best way to get a quick answer is in the live chat.
I'm not sure myself how to do it.
Doug

Who is your registrar? Godaddy? or Hostgator? You answer should be easy to find if you know who you registered the domain with...

I don't know who I registered it with. It could be hostgator.

Where's Live Chat?

What's your domain name... I can do a whois and get you directions for setting your DNS

not familiar with GlobalNPN but most are similar. You want to change the servers at Global to our servers here with
Primary: ns1.mywahosting.com
Secondary: ns2.mywahosting.com

Chances are when you log into Global NPN and click on manage your domains or something similar you will see some wording about the different things you can do. You can click on your domain you want to change and then look for words like 'manage DNS' or like that. Look for Name Servers and then click to change the name servers. You will put the above ns1.mywahosting.com and the ns2 in and then click save.
Now, not sure if Global is similar to the others but if so this should help a bit. If not, then ask in the live chat or contact support at GlobalNPN for assistance.

I figured it out. I did a google search (which a lot of times I forget I can do) and found my answers. I actually own 3 domains but one of them I know where I bought it. Thanks so much!!

Yay!!! Awesome. You'll be kung-fu at this in no time. ;-)

May I suggest that you put in a request to site support, explaining exactly what you have done. If you follow the advice from marionblack about backing up your site, by using wp clone, then change the DNS settings in godaddy to to the WA settings, once your site is hosted here, you can perform the restore from wp clone yourself, or ask site support to help you do it.

Thank you. It's still all gobbly gook at the moment! Lol

You should set up your site on WA first under a siterubix domain, and then transfer your domain to it.
You can export the content from your site on GD, then import it to your site at WA. You are just basically transferring everything to WA.

Does that make sense?

I already did the redirect before setting up a site in WA. Does this matter?

Do you still have access to them on your GD account?

I just called GD and they said the redirect in is progress. I don't have access to my websites or domains at this time.

They also said I need to contact WA tech support to get a ZONE FILE set up since my emails that were connected to my domain names are no longer accessible.

I was of the understanding that my emails stayed at GD since they were registered there. Ahhh....what a schmozzle.

I looked around for tech support, but the only thing I found was in the Site Rubix - Tech support ticket.
I assume there's no 800# to call to get immediate assistance, is there??

How frustrating! I would submit a support ticket with WA letting them know what happened and that you need a ZONE FILE set up. Here...
https://my.wealthyaffiliate.com/websites/support

I would create a site first though. Just to get a domain they can connect with you. It doesn't take long. Just choose a domain and a theme, and you can change it later.

OK. thanks for the support, again! :-)

No problem

similar problem here and do not know exactly where to go for solutions.