In order for your domain to point to WA Hosting, you need to update your DNS (Domain Name Server) settings within your Domain Registrar.

OK, before I completely lose you with all this "DNS" talk, I will help you understand what is happening here.

WA Hosting is where you are going to be putting all of your website files. These are the same files that load when people will be visiting your domain. Your Domain is the address of your website. In order to connect these two items, you need to tell your domain where to look for the files. This is where the DNS settings come in. When you update these to point to WA Hosting, we automatically know where to look.

The name servers for Wealthy Affiliate Hosting ALWAYS are:

Primary: ns1.mywahosting.com
Secondary: ns2.mywahosting.com

In order for your domain name to point to your web space, you need to tell it where the web space is. To do this, we use something called "Name servers". A name server is simply an address that you need to point your domain to in order for it to connect with your web space.

The place that you update your DNS settings, will depend on where you purchased your domain (Domain Registrar). This will likely be:

GoDaddy.com
NameCheap.com
1and1.com

We are going to explain how to update your DNS within all of these system in the upcoming pages, so choose according to where you bought your domain.



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TheDummyOfWA Premium
I transferred my domain to WA from ipage and paid..and it shows on WA that it's ready, but I can't put the name servers in..I tried to put the name servers in the domain in ipage since it still shows it there, but they don't recognize the name servers..I talked to the support, and they said since I already transferred my domain name over, I have to put the name servers in here at WA...how does that work? lol
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cwelliver Premium
let's figure it out
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TheDummyOfWA Premium
Thank you!! :) I thought maybe Kyle would know, but my domain was bought through ipage.com and there's no tutorial for that one! And ipage support wasn't much help! They told me I had to change the name servers at WA..lol
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ThomasPaul Premium Plus
Does your domain show on this page?

https://my.wealthyaffiliate.com/websites/domains
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TheDummyOfWA Premium
yes, but not with my other domains..it's at the bottom of the page, and it still shows that domain at my other server ipage!
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ThomasPaul Premium Plus
What does the "status" say on this page:

https://my.wealthyaffiliate.com/websites/domains/transfer
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TheDummyOfWA Premium
Pending transfer and then in yellow words it says transfer in progress, but on the other page in green it says ready!
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ThomasPaul Premium Plus
Have you received any emails asking you to confirm the transfer?
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TheDummyOfWA Premium
nope, but I'll check my other email from ipage! One sec!
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TheDummyOfWA Premium
Okay got this email in my other email account! Re: Transfer of http://everythingfamilylife.com

http://Domain.com received notification on Mon Jun 19 14:27:07 2017 that you have requested a transfer to another domain name registrar.

If you want to proceed with this transfer, you do not need to respond to this message.

If you wish to cancel the transfer, please contact us before Sat Jun 24 14:27:07 2017 by going to our website,


You may need to enter the following information to accept or decline the transfer:

Domain Name: http://everythingfamilylife.com


If we do not hear from you by Sat Jun 24 14:27:07 2017, the transfer will proceed. Just have to wait for Saturday I guess because I don't know where that transfer key goes..lol

Thank you so much for your help! :)
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ThomasPaul Premium Plus
Please remove the transfer key from your posting that could be a sensitive piece of information.

I'm assuming you entered the EPP code when you paid for the transfer at WA?
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TheDummyOfWA Premium
I didn't even put the transfer key in yet, as I just saw the email when you asked me to check...lol
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ThomasPaul Premium Plus
Please edit your comment above to remove the key from your comment.
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TheDummyOfWA Premium
okay..thank you! :) I deleted it from my post..I guess that was kinda dumb..lol
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tgtobb Premium
You change your DNS server names on the site where you originally purchased the domain name. That is where you enter the WA DNS server names.
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TheDummyOfWA Premium
I did that, and they said the name servers don't exist...lol
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tgtobb Premium
What were the nameservers you entered?
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TheDummyOfWA Premium
What it listed : Primary: ns1.mywahosting.com
Secondary: ns2.mywahosting.com
but without the primary and secondary in front of them! I moved domains to other servers before, and I even ran my own server years ago, so I know how to put in name servers, but IPage doesn't like those nameservers...lol
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tgtobb Premium
Those should work, they are the same as one of my sites. When you enter them in the dashboard on the IPage site where you bought the domain name, make sure there is no extra space in front of or after the addresses. If IPage allows more than the two nameservers, then just get 2 additional from OpenDomain and add them as well, never hurts to have an extra directory anyway.

Barring any success there I would open another support ticket with WA and request new DNS servers. Don't add that request to an existing support ticket as it may just muddy the waters and confuse things even more, a new ticket is best in my experience. :-)
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tgtobb Premium
I also see a couple of other issues that are not necessarily DNS related.

-- Your URL is not simply http://everythingfamilylife.com/, you need to add an s for SSL, thus making it https://everythingfamilylife.com/. That gives a nonspecific 500 internal server error which is too generic to be meaningful at all. :-(

-- Do you have the numeric IP address of your website from your control panel? If so enter those digits in your web browser (no https, etc.) and see if you can open your site from there. If that fails then there is another hosting server issue other than DNS on the WA server. The numeric IP address ignores DNS entirely and goes directly to your website server.
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TheDummyOfWA Premium
Thank you! It is all working now! :) Thanks for all your help! :)
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TheDummyOfWA Premium
I bought my domain through WA and it wants me to set up my DNS servers with the WA name servers...that doesn't make any sense..lol..and it's the first time it asked me to do that! Kyle...help..am having so much trouble with this one domain...lol
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mike-stewart Premium
I finally found it...boy GoDaddy says they made it easy BS. Heres the message I get when I changed the name server
Records
We can't display your DNS information because your nameservers aren't managed by us.

Nameservers
Last updated 6/22/2017 6:32 PM

Using custom nameservers Change
Nameserver
ns1.mywahosting.com
ns2.mywahosting.com
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Foobard Premium
It may look like an error message, but this means you were successful in pointing the domain to WA!
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TheDummyOfWA Premium
I tried to transfer my domain from ipage everythingfamilylife.com, and the first part of the transfer is done, but when I put in the name servers in ipage to transfer it completely over, it gives me this message: Records for everythingfamilylife.com could not be updated. The nameserver you chose may not be a valid nameserver. Please verify with the provider and try again
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TommyA1 Premium
The problem with my domian is that it needs to be on either the primary or secondary DNS. Now the question that was asked of me was where did I purchases it, and I was given three choices, However, it was purchased here at WA, so I would assume that today when everything went down My domian was taken out of its DNS. So If anyone runs into that problem I will be able to help.
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