When you see an ad in the newspaper, on the radio, on TV, or in a magazine, you should see this as an opportunity to take full advantage of these customers online. People often times learn about different products/services offline before they migrate online to do research, and quite often, make a purchase online.

People who see advertising offline are also likely to be much further along in the purchasing lifecycle. This is because they have become knowledgeable of the brand, know what the company has to offer, and if the advertisement was effective, may be ready to purchase.

If it is in a magazine...

Someone that sees an ad in a magazine for example (see below) typically goes online if they want to find out more about the product, the price, and where they can get it. If it is sold online, that is best if you plan on trying to sell them something (not always the purpose of your traffic).

Anyways, someone that read this ad in this day and age and was a true customer, would likely go online to research this Rolex Watch along with others. Perhaps they might even buy it, perhaps they are a watch collector and you could get them on a list and sell them watches and accessories (high end of course). This is a case where you can leverage Rolex's offline marketing campaign to drive your online business.

What About All of Those Late Night Infomercials?

Another effective method of using company advertising is to use infomercials to your advantage. Infomercials do a great job of selling and by the time someone is done watching the show, they have made the decision whether they want to buy or not. Traditionally, people would make a purchase over the phone as it was the only method of ordering.

However, many now use the Internet to order infomercial products. This is a great opportunity for you to offer people searching the product keywords either the product, or a related product that will work just as good if not better.

To take advantage of company advertising, you have to use product review type keywords, as well as purchase keywords. Brand awareness is already there, so people will likely be typing in some variant of the brand name if they were to go online for more information. People will be more likely to buy if they are already familiar with a brand and have seen an advertisement prior to visiting your site (which typically do a good job of pre-selling the product).



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KimAbuschin1 Premium
Great information. I learned about this customer or audience concept in college and after using it in my IT Career, the feedback I got was amazing. I also found it helpful as a Mom of 3 children, who are now grown. Understanding the audience is critical to meeting them where they are and not wasting their time and this is true regardless of what industry you are in or what you are trying to sell them.
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RHayduk1954 Premium
These 7 pages - wow. All laid out start to finish with minimal wordage. Very clear - thanks!

One of my main purchasing procedures, probably belongs in this last, long-term customer category: I have something I liked, it broke after years of faithful service, and now I need to replace it.

Makes me think.

Thanks again
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Kyle Premium Plus
Awesome, glad this offered clarity. When I create content, I try to avoid bloat or fluff (stuff that doesn't need to be there). :)
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Natalia777 Premium
Very informative, this training gave me a much better understanding of the process.

I have a question though, for new brand websites, is that ok to use keywords that are for the second (Decision) and third (Purchase) phase ?

Or firstly, there should be written some posts targeting people in the first page (Research) in order to offer information and gain trust (does it have to take a couple of months?), and only after that, write posts targeting people that are in the second and third phase ?
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JohnCrossley Premium
You want to include posts that target all stages. If you only included the early stages, they may like what you have said and decide to buy it, but they will buy it elsewhere.

The other factor to consider is most of our website visitors will only be on your website once. So that is why you need to target them all.
They may read your (research post), and follow your link through to your review (purchase stage) and buy it then and there.

A good mixture of posts is best. hope that makes sense?

John
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littlemama Premium Plus
Hi Natalia,

I'll PM you my keyword advice :)

Grace
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Nelcea1 Premium
Just to see if I am on the right tract.
This was my actual purchase a few days ago.

I saw something I liked and wanted a pair so I ask the person where they got them from. With that information of the website I went there and figure , hey I could get this cheaper on eBay.

So I went there and searched
first prices
then colors
then colors and sizes
and shipping

This is what I do every time right before I purchase scroll down to the reviews on product and the seller.

Once I was satisfied with a seller I purchased.

I think I got it! The customer purchase life cycle!

I wrote it down because I tend to forget sometimes.
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Guayacan Premium
I remember once I was selling led light bulbs, solar panels and similar products. Other employees asked me how do you make so many sales? I have always liked to help others so I explained that When I started at the company I asked myself, What would be the best way to approach people to win there attention and convince them to buy. Suddenly I saw that a person that I wanted to offer my product had an electric bill on top of the table. I decided to tell him I see that you received your electric bill? I can only think how high it must be. This gave me the best approach to make the sale. Sometimes selecting the proper words can help you more than you think.
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