There is actually an additional phase that I have not touched on yet, but will do so briefly here. Long term customers.

Once you have been able to walk people to the action phase of buying, your relationship should not end and ideally it shouldn't. It is at least 4x harder to sell to a prospective customer than it is to an existing customer. Personally, I would rather create a customer with more ease, thus continuing my relationship with the customer that has bought from me.

To do this, you will need a way to connect with them. You could do this at the point of the initial customer action by getting them to email you for a bonus or for support. You could also create a relationship with them through your social networks. Either way, you will need contact details to maintain and organize these customer relationships.

There is a complete phase beyond the initial Customer Purchase Lifecycle, and that is the Long Term Customer phase. Never forget about who your customers are.

I hope you enjoyed this training, if you have any questions or comments about the Customer Purchase Lifecycle, feel free to leave them below.



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KimAbuschin1 Premium
Great information. I learned about this customer or audience concept in college and after using it in my IT Career, the feedback I got was amazing. I also found it helpful as a Mom of 3 children, who are now grown. Understanding the audience is critical to meeting them where they are and not wasting their time and this is true regardless of what industry you are in or what you are trying to sell them.
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RHayduk1954 Premium
These 7 pages - wow. All laid out start to finish with minimal wordage. Very clear - thanks!

One of my main purchasing procedures, probably belongs in this last, long-term customer category: I have something I liked, it broke after years of faithful service, and now I need to replace it.

Makes me think.

Thanks again
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Kyle Premium Plus
Awesome, glad this offered clarity. When I create content, I try to avoid bloat or fluff (stuff that doesn't need to be there). :)
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Natalia777 Premium
Very informative, this training gave me a much better understanding of the process.

I have a question though, for new brand websites, is that ok to use keywords that are for the second (Decision) and third (Purchase) phase ?

Or firstly, there should be written some posts targeting people in the first page (Research) in order to offer information and gain trust (does it have to take a couple of months?), and only after that, write posts targeting people that are in the second and third phase ?
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JohnCrossley Premium
You want to include posts that target all stages. If you only included the early stages, they may like what you have said and decide to buy it, but they will buy it elsewhere.

The other factor to consider is most of our website visitors will only be on your website once. So that is why you need to target them all.
They may read your (research post), and follow your link through to your review (purchase stage) and buy it then and there.

A good mixture of posts is best. hope that makes sense?

John
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littlemama Premium Plus
Hi Natalia,

I'll PM you my keyword advice :)

Grace
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Nelcea1 Premium
Just to see if I am on the right tract.
This was my actual purchase a few days ago.

I saw something I liked and wanted a pair so I ask the person where they got them from. With that information of the website I went there and figure , hey I could get this cheaper on eBay.

So I went there and searched
first prices
then colors
then colors and sizes
and shipping

This is what I do every time right before I purchase scroll down to the reviews on product and the seller.

Once I was satisfied with a seller I purchased.

I think I got it! The customer purchase life cycle!

I wrote it down because I tend to forget sometimes.
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Guayacan Premium
I remember once I was selling led light bulbs, solar panels and similar products. Other employees asked me how do you make so many sales? I have always liked to help others so I explained that When I started at the company I asked myself, What would be the best way to approach people to win there attention and convince them to buy. Suddenly I saw that a person that I wanted to offer my product had an electric bill on top of the table. I decided to tell him I see that you received your electric bill? I can only think how high it must be. This gave me the best approach to make the sale. Sometimes selecting the proper words can help you more than you think.
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