There are three very important stages in the Customer Purchase Lifecyle that you need to be aware of. These are typically the controlling factors deciding how close a prospective customer is to becoming a paying customer (your ultimate goal). The better your understand these phases, the better you will understand how to approach the customer at those particular stages.

(1) Research Phase

People love to learn before they buy, they're hungry for information on a particular topic, however they may not have product awareness yet. Although some purchasing decisions are more spontaneous than others, people learn about a concept before they consider buying something, and this "learning" is done using many mediums. These could include television, Facebook, Twitter, a Google search, a magazine, personal contact, from a celebrity, or a news website.

People naturally gravitate online to complete their research, as it is the "information highway". You can find information on virtually anything through a simple search in Google, thus why the majority of the research is done on the net and this is where you can locate a good deal of people when they are in their research phase.

The best approach at this stage: During this phase, the best approach is to get people onto a mailing list or get them following you via your social channels (Facebook, Twitter, Google +). From there you can work towards walking them through the remainder of the process, as you are not likely to make an instant sale at this point. If you engage people at this point via your content, you will likely be able to get them to revisit your site at a later date as well.

(2) Decision Phase

Some people have already made up their mind as to what product they are going to buy, and they want it now. For most people though, they will go through a decision phase where they research a number of products/services and decide which one best suits them.

Someone's decision can be easily persuaded by reviews and personalized opinions of others. This is where a great Internet marketer can intercept an individual, showcase certain products that are relevant and of high quality, and deliver a convincing review to encourage a decision.

People at this point are typically looking for product reviews or further product insight via their favorite online channels, whether this is reading blogs, doing research in Google, asking people on Facebook, or sending out a tweet.

The best approach at this stage: This is a very good phase to pick up potential "customers" . At this point, it is best to review products or services that the person is looking for. Sometimes people are looking for negative reviews and you can also leverage these as there are many "debunk" products out there, in almost any market. Typical keywords within this phase revolve around review, scam, comparison, information, and versus (comparing one product to another). People are very likely to buy at this stage if they feel comfortable with your review and you can build immediate trust.

(3) Purchasing/Action Phase.

The final phase is the one that is profitable to us as Internet marketers. No commissions will be paid unless there is an action that takes place! Whether this is a click, a lead, or a sale, a visitor needs to become a customer to fulfill the lifecycle.

During the purchasing phase, it is very difficult to detour someone from their purchasing decision. They have done their research, made the decision, and now are fully prepared to buy. In an ideal world, you would be able to target all the people within this phase, but often times the research and searching is complete at this point. An example of a search term that would target people within this phase would be "purchase product_name, order product_name, buy product_name, best price on product_name".

The best approach at this stage: The ultimate goal is to get someone to this point, whether you are able to do so through manually walking them through the process, or you catch people in the decision phase and help them buy. If you are targeting the keywords as mentioned about (the buy type keywords), you simple want to point people in the direction of the product they are looking to buy (through your affiliate link of course) and you are sure to convert very high. This is the ultimate phase to catch someone in, but it is the most difficult to hunt these "ready to buy" crowd down.



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Roguebandit Premium
If I promote a specific brand item or create a review on it, would I have to worry about copyright claims? For example, if I created a review for a specific Nike short, the company won't have any problem with me using their name? Also, how would I get images for a specific brand's product? If I uploaded a picture of that Nike short, there won't be any problems? Where would I be able to get a photo of that specific product legally without actually purchasing it?
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IAnum1 Premium
You register with the company as an affiliate. Then they allow you to use the images together with links they give
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Roguebandit Premium
Thank you so much for the help, good luck with your business!
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MindShadow Premium
Great question, Im asking the same thing for my website which will have copyright characters.
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Wyn434 Premium
Good stuff. I am bit confused since reading the portion using golf. My niche is new golfer and I am having trouble coming up with content. I am trending towards content to teach about golf history, golf play, equipment, rules, etc but how does one sustain this or even begin to monetize it.
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CassiOfTroy Premium Plus
Hi Wynne,

On your website, you will create content on those topics.
The more content you create, the higher the chance that internet users doing research on golf history, play, etc., will find you.

Content is your real estate in the online world.

All the best,

Cassi
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IAnum1 Premium
You get ideas for content from keyword research. Put a keyword phrase into jaaxy and see what related terms come up. Use some of the terms with the alphabet soup technique and get more terms for your posts.
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AnnieHerman Premium
It's very exciting to see how the customer relationship comes full circle. I'm now seeing true customers posting and taging me on social media, and my email list growing a few people each week. Now, if only I could find the right message to send to my newsletter. Everytime I send (once per month) I expect to see a handful of dropouts lol!
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calvinsept Premium
Hi Kyle...I just wanted to touch bases with you on The Customer Purchase Lifecycle...I've already completed the reading and I must say that my whole sense of using keywords for marketing has ,,,"Truly Been Opened"... to new mental avenues of approach
There was no need to jot down or take notes here. My interest has also reached a new level..

"LOVE IT"
Thanks
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makmrkt Premium
Calvin, you have been introduced to an expanse of knowledge to define your future. Keywords are the building blocks of your potential websites. If you haven't heard it yet, look at the low hanging fruit to hone in on for your websites. Peace, Mark.
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Shatten333 Premium
Thanks Kyle - this sentence grabbed my attention:

One of the most common mistakes I see people make is promoting to a customer (or audience) before they fully understand who their audience is.

I find this to be true: Even people on facebook find it hard to give a simple (Like). Interesting! It then becomes a good subject: Who are we selling to, when it comes to customers?
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