Your Community, Your Feedback, Our Improvements...

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It is that time of year that we are all starting to think about what the year ahead is going to look like for us. 2014 was an absolutely amazing year and I know that 2015 is going to be by far the best one yet.

Heading into the new year, we wanted to personally reach out to everyone within the WA family and ask you for your feedback as to how we can better improve the service here at WA...your biggest annoyances...and what you would like to see improved upon or fixed within the community.

This is YOUR community as much as it is ours and we want to make your experience, your learning, your success the best it can be. You are the reason that we have evolved and continue to be inspired to improve the service here at Wealthy Affiliate.

So if you could take a short minute today and offer some insights as to:

  • How you think WA can be improved
  • Some of the aspects in which you find the most confusing
  • What you really like about Wealthy Affiliate and would like to see us elaborate on.

I can tell you that we have a TON of projects slated for the year ahead, we have a lot of progressive and highly innovative projects currently in the works, and we are going to be rolling out several things this year that has never been done in the industry.

Thanks again for all that you do and all the feedback that you are constantly giving us about what we can do to make this service better for you. You mean the world to us and we are going to continue proving this to you in 2015!

Happy Holidays and wish you and your family a safe and enjoyable time!

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Recent Comments

286

So far so good...just waiting for the next big thing for 2015!
All lessons are great though I'm trying to grasp every thing and I need to apply what I have learned.
Merry Christmas to you and Carson

I love the community here, you and Carson have done a great job establishing trust and helpfulness among everyone. Being a newbie I don't have much insight to what can be improved but I trust you and my fellow WAer's will know what is best for all concerned.

Thanks Mark, glad you are enjoying WA and if you ever do have any feedback let me know. :)

Yes I too would like to see an auto responder within WA. All those others are way too expensive for the beginner which is probably the most of us. Most of us are on a tight budget here and we need to cut costs that are needed but not necessary.
Ken

Thanks for your feedback Ken. It may not be a viable update for 2015, but I am definitely not ruling it out.

It has been a 100 days for me, I know not enough nor have I spent enough time in the salt mine to suggest ways to reinvent the wheel, might I say, ''more of the same for 2015''.

Merry Christmas Kyle. I have just started my second try at website marketing and I really do have a good feeling about success this time around. You folks have really developed a great site for learning the ropes of website marketing.

Thank you for all of your great work.

Hope you and your family have a Happy Holiday

Larry

Thanks Larry, wonderful to have you here!

Merry Christmas and Happy New Year!!

I really love this community and enjoy learning and building through WA.

One of the things that you should consider is a troubleshooting area. Mainly those common little things that are easy to fix, but we don't know how to fix them. lol

I really enjoy the training here and the community itself. I've met some fabulous people world wide with the same common goal.

I would love to see more training on email marketing. What services are great to use, the good side and the bad side, and the proper way to do email marketing.

WA is a great service that provides people a way to achieve their goals and live a more independent lifestyle. Thanks for this Awesome platform Kyle and Carson. Many blessings to you and your families. :)

I think a troubleshooting area would be great. Good call. One menu where you can find all those little issues quickly. :)

Thanks! :)

Thanks for the feedback, very good suggestions. I know there is still a lot we can do to further simplify processes and target people specifically that need help in certain areas (timing is everything) and we will definitely be focused on these aspects in 2015.

Thanks Kyle, I think you're being a little modest about simplifying the process. WA is awesome. :) we appreciate you guys always pushing for better, that's what makes WA stand on it's own :)

I wonder if it would be too much to allow members who are just starting to have access to their messages and also be able to send and receive messages. There have been a few times when I'm helping out a discouraged free member and I have to leave the information on their wall where it can be seen by others. Usually just small stuff, but also a super handy tool that would encourage a person to interact a bit fuller.

I don't know if the Rapid Writer is still used and quite frankly, haven't found anything about it. I wonder if the keyword tool could be part of the dropdown menu when clicking on my profile. I use that tool a LOT and it's unhandy to have to scroll all the way up to the top (if I'm trying to explain a keyword) just to get to that tool

OR a customizeable dropdown for Premium members where they could have a dropdown menu of their 5 most used links.

I'll be quiet now. :P

As a new member I do like all these ideas! Cool, Rob

Just a note on something CC mentioned. I am no curmudgeon and I love to be helpful if I can. When it comes to offering free members more than they already receive, though, I disagree. Paying members are requesting things like autoresponders and I am in that camp. Surely our free members realize quite early on in the process how valuable the services are that they are getting. Why would WA devalue that by providing even more? How is adding more free services going to help anyone see the value of becoming a premium member? How are we going to get an autoresponder if we don't encourage paid memberships?

PM is premium only, if we give away too much then there is no benefit of being Premium. I would say getting personal support/mentoring from those running many successful Internet business is worth more than $0. I do think there is a way we could offer a window into this aspect of the service though.

Rapid Writer could use a facelift, it is current a functional way to write and store your content (and to track certain aspects as you are writing) and it will likely be integrated into new systems at some point. Definitely some room for better cohesion there.

Good point about the keyword tool Norm, definitely something we can look into in terms of interface and where you can initiate a search from. Perhaps we could allow the search bar at the top to be multi-use for the keyword tool as well.

I'd like to see an integrated autoresponder like Nick Jolin's here: http://insty.me/instymailer/ (Not An Affiliate Link)
Wishing everyone at WA Happy Holidays! ... :-)

I really like that idea - that would be great!

We could build an autoresponder and we actually manage our own email platform, but until we can release something that is better than everything else out there it would not be a consideration. This would be a significant investment and for the cost of an autoresponder service ($19 per month for the top ones), I am not sure if it is worth it at this point.

Thanks for the feedback though, definitely taking it into consideration and it is on our radar. :)

I'll have to think on things I would like to see improved since I think you do so much that is outstanding.
I would like to make a statement. Your support team is the best in response time I have ever seen (online support). They all need a raise! ;)
Really, I have never had to wait long for a response and then when you begin communication, they get right back to you. They are truly stellar! Please pass along my appreciation to them.

So glad you are enjoying the response times with the feedback! Our goal is actually to continue improving on response times and feedback. :)

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