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Hi, PEOPLE
HOW DO I MAKE A COMPLAINT ABOUT SITE SUPPORT?. WITHIN WA.
JOE 90
Site support has always impressed me with the speed they have attended to issues I referred to them. In two instances, they have even exceeded my expectations. That's not to suggest they can not make mistakes. Afterall, they are human.
I would suggest you represent your case and see if it's handled differently.
hi Joe ...
Site Support is usually pretty proficient....
would you like to share with us on what's happened?
hope it all works out ok for you ... :)
I was going to say that, my experience with Site Support has been great. Yes, it would be good to know what happened.
Hi, keishalina
Long story!
In short;
(1) Say to do this and that to solve a problem. (SPAM)I do what they say; The next day-or-so; SPAM IS BACK!
(2) Back to SITE SUPPORT; To tell them the situation.
SiteSupport say; Leave it to us, we will fix the SPAM situation.
(3) The NEXT DAY-OR-SO; SPAM IS BACK.
(4) BACK TO SITESUPPORT; I THOUGHT YOU HAVE FIXED THE PROBLEM?.
(5) SITE SUPPORT SAY; OH! CAN YOU SEND US A SCREENSHOT; OF WHAT YOU MEAN?
(6) I SEND SCREENSHOT; SITESUPPORT SAY;
WE HAVE FIXED THE PROBLEM; GO TO YOYR WEBSITE AND SEE.
(7) NOTHING HAS CHANGED; SPAM KEEPS COMING BACK; EVEN THOUGHT;
I HAVE DONE WHAT SITE SUPPORT SAID TO DO.
(8) SITE SUPPORT HAVE SAID; THEY HAVE SORTED OUT THE UNWANTED SPAM SITUATION.
(9) I EXPLAIN TO SITE SUPPORT
THE SPAM KEEPS COMING BACK; EVEN THOUGH YOU AND I HAVE DONE THINGS TO STOP THE SPAM.
(10) SITE SUPPORT SAY; WHST IS THE PROBLEM, WE DO NOT KNOW WHAT YOU MEAN?
CAN YOU EXPLAIN YOUR PROBLEM? (EXCUSE ME?)
CAN YOU SENX US A SCREENSHOT?
IS SITE SUPPORT TAKING THE MICKEY OUT OF ME, OR WHAT?
ABOVE IS JUST THE TIP OF THE ICEBERG. (I could go on!)
I WANT ALL MY TICKETS LOOKED AT!
I HAVE ASKED TO SPEAK TO A MANAGER; EVERYTHING NOW, HAS GONE QUIET!
OVER 2 HOURS NOW!
That is the long story, only half of it!
Joe 90
If you are talking about SPAM comments on your site good luck. WA does a good job of combating it but I would be surprised if they could eliminate it.
I found Disqus dose a good job but I don't care for the platform.
Good luck.
Hi, Natasha
Losecodes;
Put images in wrong place;
I Explain things clearly!
They don't understand me; Can you explain again! (What!)
Say they have sorted out the problem; go to your website and look;
However, the problem, 'SPAM', is still there!
Here is a video, go and watch it!
Excuse me!
You/SiteSupport say you have sorted out my problem a couple of days ago.
We do not know what you mean!?
Can you send us a screenshot?
The have stopped me doing it work for weeks; every day, I find myself chasing up things; said to gave been fixed it solved; when it has not!
As I say; when I go back to SiteSupport: They say!
We do not know what you mean, can you explain.
Can you go back and read my past tickets please.
They reply; from SiteSupport is;
ARE YOU HAVE A PROBLEM WITH SPAM?
SITE SUPPORT - ARE YOU KIDDING ME?
ARE YOU WINDING ME UP!
WELL, MONTHS OF THIS IS QUIET ENOUGH, I HAVE HAD ENOUGH OF THEIR GAMES!
I WANT ALLNMY PAST TIVKETS LOOKED AT; TO SEE WHERE I HAVE ONE WRONG!
SOMEONE SOW ME!
JOE 90
hey hi Joe!
wow! ... sounds like 'spam bots' love you! ...
here's a post by Carson ... SiteProtect - Spam Blocking Measures Added to Your Websites! hope it's helpful for you .... :)
and have you had a chance to meet Zed (smartketer)?
he's a super WA member -- techie, too!
here's a post for you -- hope it's helpful ... :) How to create your own rules to automatically block spam comments in Wordpress
FROM SITE SUPPORT; 03; 56 UK 🇬🇧 TIME. (LOOK AT THE RESPONSE, NOW)
Sorry for the inconvenience caused.
We have gone through the ticket and noticed that the spam comment issue could be avoided by installing any captcha or re-captcha plugin to validate commenters and block spammy links/URLs to place/post the comment to the site.
END OF MESSAGE.
JOE 90
.... thanks kindly for sharing, Joe .... uhm, a plug-in... ok.... suggest you might want to check out what Smartketer might have to say ...
hope it all works out better for you ... spam is a headache even for the best of professionals ... best to try to identify what the source of it is and deal with it as best as possible ...
yes, encourage you to liaise with smarketeer ... he's got some really good discussion threads with members with similar issues...
all the very best ... take a break! ... likely need a wee rest from this and then go at it again ... :)
So what on earth is SiteSupport there for; to mess people around; telling them; oh, the problem is sorted; hen it clearly is not!
Then say; what is your concern; we do not know what you are talking about; REALLY!
MANAGER PLEASE!🙏
ENOUGH IS ENOUGH!
I HAVE HAD MONTHS OF IT!
Joe 90
I'm sorry about your issue, Joe! I have used Site support a few times and fortunately have never had a problem! I hope this gets resolved for you, my friend!
Jeff
FROM SITE SUPPORT; 03; 56 UK 🇬🇧 TIME. (LOOK AT THE RESPONSE, NOW)
Sorry for the inconvenience caused.
We have gone through the ticket and noticed that the spam comment issue could be avoided by installing any captcha or re-captcha plugin to validate commenters and block spammy links/URLs to place/post the comment to the site.
END OF MESSAGE.
JOE 90
FROM SITE SUPPORT; 03; 56 UK 🇬🇧 TIME. (LOOK AT THE RESPONSE, NOW)
Sorry for the inconvenience caused.
We have gone through the ticket and noticed that the spam comment issue could be avoided by installing any captcha or re-captcha plugin to validate commenters and block spammy links/URLs to place/post the comment to the site.
END OF MESSAGE.
JOE 90
FROM SITE SUPPORT; 03; 56 UK 🇬🇧 TIME. (LOOK AT THE RESPONSE, NOW)
Sorry for the inconvenience caused.
We have gone through the ticket and noticed that the spam comment issue could be avoided by installing any captcha or re-captcha plugin to validate commenters and block spammy links/URLs to place/post the comment to the site.
END OF MESSAGE.
JOE 90
See more comments
I am having trouble with site support?.
Hi, PEOPLE
HOW DO I MAKE A COMPLAINT ABOUT SITE SUPPORT?. WITHIN WA.
JOE 90
Hi - I noticed you mentioned this in Live Chat yesterday. It is a pity that you didn't wait for any response, as Kyle was also in Live Chat, and asked you directly what the problem was. That would have been the ideal opportunity to resolve this.
Hi, Diane
Please note, I am a newbie. (Live chat - Never knew about 'Kyle'; being there?.
Also, note; I did put out to kyle weeks ago.
I remember; I was also told that; there would 2000 ahead of me to speak to 'Kyle'. I thought I would point that out too.
My problems with site support has been from since I started?. (See my past tickets to site support; that would help everyone)
Thanks again,
Joe 90
Site support has always impressed me with the speed they have attended to issues I referred to them. In two instances, they have even exceeded my expectations. That's not to suggest they can not make mistakes. Afterall, they are human.
I would suggest you represent your case and see if it's handled differently.
hi Joe ...
Site Support is usually pretty proficient....
would you like to share with us on what's happened?
hope it all works out ok for you ... :)
I was going to say that, my experience with Site Support has been great. Yes, it would be good to know what happened.
Hi, keishalina
Long story!
In short;
(1) Say to do this and that to solve a problem. (SPAM)I do what they say; The next day-or-so; SPAM IS BACK!
(2) Back to SITE SUPPORT; To tell them the situation.
SiteSupport say; Leave it to us, we will fix the SPAM situation.
(3) The NEXT DAY-OR-SO; SPAM IS BACK.
(4) BACK TO SITESUPPORT; I THOUGHT YOU HAVE FIXED THE PROBLEM?.
(5) SITE SUPPORT SAY; OH! CAN YOU SEND US A SCREENSHOT; OF WHAT YOU MEAN?
(6) I SEND SCREENSHOT; SITESUPPORT SAY;
WE HAVE FIXED THE PROBLEM; GO TO YOYR WEBSITE AND SEE.
(7) NOTHING HAS CHANGED; SPAM KEEPS COMING BACK; EVEN THOUGHT;
I HAVE DONE WHAT SITE SUPPORT SAID TO DO.
(8) SITE SUPPORT HAVE SAID; THEY HAVE SORTED OUT THE UNWANTED SPAM SITUATION.
(9) I EXPLAIN TO SITE SUPPORT
THE SPAM KEEPS COMING BACK; EVEN THOUGH YOU AND I HAVE DONE THINGS TO STOP THE SPAM.
(10) SITE SUPPORT SAY; WHST IS THE PROBLEM, WE DO NOT KNOW WHAT YOU MEAN?
CAN YOU EXPLAIN YOUR PROBLEM? (EXCUSE ME?)
CAN YOU SENX US A SCREENSHOT?
IS SITE SUPPORT TAKING THE MICKEY OUT OF ME, OR WHAT?
ABOVE IS JUST THE TIP OF THE ICEBERG. (I could go on!)
I WANT ALL MY TICKETS LOOKED AT!
I HAVE ASKED TO SPEAK TO A MANAGER; EVERYTHING NOW, HAS GONE QUIET!
OVER 2 HOURS NOW!
That is the long story, only half of it!
Joe 90
If you are talking about SPAM comments on your site good luck. WA does a good job of combating it but I would be surprised if they could eliminate it.
I found Disqus dose a good job but I don't care for the platform.
Good luck.
Hi, Natasha
Losecodes;
Put images in wrong place;
I Explain things clearly!
They don't understand me; Can you explain again! (What!)
Say they have sorted out the problem; go to your website and look;
However, the problem, 'SPAM', is still there!
Here is a video, go and watch it!
Excuse me!
You/SiteSupport say you have sorted out my problem a couple of days ago.
We do not know what you mean!?
Can you send us a screenshot?
The have stopped me doing it work for weeks; every day, I find myself chasing up things; said to gave been fixed it solved; when it has not!
As I say; when I go back to SiteSupport: They say!
We do not know what you mean, can you explain.
Can you go back and read my past tickets please.
They reply; from SiteSupport is;
ARE YOU HAVE A PROBLEM WITH SPAM?
SITE SUPPORT - ARE YOU KIDDING ME?
ARE YOU WINDING ME UP!
WELL, MONTHS OF THIS IS QUIET ENOUGH, I HAVE HAD ENOUGH OF THEIR GAMES!
I WANT ALLNMY PAST TIVKETS LOOKED AT; TO SEE WHERE I HAVE ONE WRONG!
SOMEONE SOW ME!
JOE 90
hey hi Joe!
wow! ... sounds like 'spam bots' love you! ...
here's a post by Carson ... SiteProtect - Spam Blocking Measures Added to Your Websites! hope it's helpful for you .... :)
and have you had a chance to meet Zed (smartketer)?
he's a super WA member -- techie, too!
here's a post for you -- hope it's helpful ... :) How to create your own rules to automatically block spam comments in Wordpress
FROM SITE SUPPORT; 03; 56 UK 🇬🇧 TIME. (LOOK AT THE RESPONSE, NOW)
Sorry for the inconvenience caused.
We have gone through the ticket and noticed that the spam comment issue could be avoided by installing any captcha or re-captcha plugin to validate commenters and block spammy links/URLs to place/post the comment to the site.
END OF MESSAGE.
JOE 90
.... thanks kindly for sharing, Joe .... uhm, a plug-in... ok.... suggest you might want to check out what Smartketer might have to say ...
hope it all works out better for you ... spam is a headache even for the best of professionals ... best to try to identify what the source of it is and deal with it as best as possible ...
yes, encourage you to liaise with smarketeer ... he's got some really good discussion threads with members with similar issues...
all the very best ... take a break! ... likely need a wee rest from this and then go at it again ... :)
So what on earth is SiteSupport there for; to mess people around; telling them; oh, the problem is sorted; hen it clearly is not!
Then say; what is your concern; we do not know what you are talking about; REALLY!
MANAGER PLEASE!🙏
ENOUGH IS ENOUGH!
I HAVE HAD MONTHS OF IT!
Joe 90
I'm sorry about your issue, Joe! I have used Site support a few times and fortunately have never had a problem! I hope this gets resolved for you, my friend!
Jeff
FROM SITE SUPPORT; 03; 56 UK 🇬🇧 TIME. (LOOK AT THE RESPONSE, NOW)
Sorry for the inconvenience caused.
We have gone through the ticket and noticed that the spam comment issue could be avoided by installing any captcha or re-captcha plugin to validate commenters and block spammy links/URLs to place/post the comment to the site.
END OF MESSAGE.
JOE 90
FROM SITE SUPPORT; 03; 56 UK 🇬🇧 TIME. (LOOK AT THE RESPONSE, NOW)
Sorry for the inconvenience caused.
We have gone through the ticket and noticed that the spam comment issue could be avoided by installing any captcha or re-captcha plugin to validate commenters and block spammy links/URLs to place/post the comment to the site.
END OF MESSAGE.
JOE 90
FROM SITE SUPPORT; 03; 56 UK 🇬🇧 TIME. (LOOK AT THE RESPONSE, NOW)
Sorry for the inconvenience caused.
We have gone through the ticket and noticed that the spam comment issue could be avoided by installing any captcha or re-captcha plugin to validate commenters and block spammy links/URLs to place/post the comment to the site.
END OF MESSAGE.
JOE 90
See more comments
What is Kyle's; I want to send a private message!.
Some many boxes; Machine wants Sir, Name!
Will not allow me to send a message without Sir, Name!
Joe (90
Hey Joe,
You do not need Kyle's surname to find his profile, where the Private Message button is located in ever WA member's profile. See screen print below...
When you click on the private message button from Kyle's (or Carson's) profile, you will arrive at: https://my.wealthyaffiliate.com/message/kyle.
Simply decide to click on ONE of the BOTTOM 3 choices to click on, so that you will be provided with a blank textbox that will be clearly labeled with "Contact Kyle or Carson" and this way, your message will arrive in Kyle's inbox.
Hope you find this helpful.
Hi, Triblu,
As ever, to the rescue! (Thanks)
However, where is the 'SEND' button; I am looking for one?
I am at a loss; I have placed my concerns in the box space; Above that box space says;
REPORT CONTENT Change
Thanks again
Joe 90
When you go to Private message click the plus sign and type Kyle it should be the first name at the top plus his profile image is there so you can't miss it.
After that click the name and then complete the requested details
Hi, I clicked on name; I need up at a place which now says; Contact Kyle privately.
I do not see a place to send?
I am making a complaint; That is my 'Topic'..
Green button; Says send private message; Put recipients name; I did what you said!
'No Joy'
Joe 90
You need to select the category of your question or issue.
As you are wanting to make a complaint which depends on what your issue is.
You can select report content if you wish
From there type your question or issue then at the bottom you will see that you can add more details on what you want to say.
When done click the green button at the bottom that states send Private message
Wishing you well
See more comments
What is Kyle's; I want to send a private message!.
Some many boxes; Machine wants Sir, Name!
Will not allow me to send a message without Sir, Name!
Joe (90
Hey Joe,
You do not need Kyle's surname to find his profile, where the Private Message button is located in ever WA member's profile. See screen print below...
When you click on the private message button from Kyle's (or Carson's) profile, you will arrive at: https://my.wealthyaffiliate.com/message/kyle.
Simply decide to click on ONE of the BOTTOM 3 choices to click on, so that you will be provided with a blank textbox that will be clearly labeled with "Contact Kyle or Carson" and this way, your message will arrive in Kyle's inbox.
Hope you find this helpful.
Hi, Triblu,
As ever, to the rescue! (Thanks)
However, where is the 'SEND' button; I am looking for one?
I am at a loss; I have placed my concerns in the box space; Above that box space says;
REPORT CONTENT Change
Thanks again
Joe 90
When you go to Private message click the plus sign and type Kyle it should be the first name at the top plus his profile image is there so you can't miss it.
After that click the name and then complete the requested details
Hi, I clicked on name; I need up at a place which now says; Contact Kyle privately.
I do not see a place to send?
I am making a complaint; That is my 'Topic'..
Green button; Says send private message; Put recipients name; I did what you said!
'No Joy'
Joe 90
You need to select the category of your question or issue.
As you are wanting to make a complaint which depends on what your issue is.
You can select report content if you wish
From there type your question or issue then at the bottom you will see that you can add more details on what you want to say.
When done click the green button at the bottom that states send Private message
Wishing you well
See more comments
Hi, People,
The message below is from SiteSupport - Can I get an idea from anyone as how to remove the unwanted - extra javascript I have on my website?.
Hello Jo
Hi, Marion
Thanks; SiteSupport said my site-speed was 97%.
The said it was fine?.
I gather that having unwanted javascript on websites; is about speed - on websites?.
Thanks again
Joe 90
I would start by contacting your themes support, also you could perhaps provide a screenshot of what Javascript issues you have when doing a speed test in Google page speed, then post your question in Live Chat or in a blog again, and someone might be able to help you.
Sorry, I don't have an answer for you, I also have unwanted Javascript on my site, which I have ignored for some time because I'm not sure how to fix.
Hopefully, someone will have an answer for you.
Hi, Jenny (Shhh! I am now following you!)
Thanks; SiteSupport said my site-speed was 97%.
The said it was fine?.
I gather that having unwanted javascript on websites; is about speed - on websites?.
Thanks again.
Joe 90
Hi, you can check your theme provider documentation or contact theme developers if paid subscriber.
Hi, Abie
Thanks; SiteSupport said my site-speed was 97%.
The said it was fine?.
I gather that having unwanted javascript on websites; is about speed - on websites?.
Thanks again, Abie!
Joe 90
See more comments
How do you remove unwanted javascript?
Hi, People,
The message below is from SiteSupport - Can I get an idea from anyone as how to remove the unwanted - extra javascript I have on my website?.
Hello Jo
Hi, Marion
Thanks; SiteSupport said my site-speed was 97%.
The said it was fine?.
I gather that having unwanted javascript on websites; is about speed - on websites?.
Thanks again
Joe 90
I would start by contacting your themes support, also you could perhaps provide a screenshot of what Javascript issues you have when doing a speed test in Google page speed, then post your question in Live Chat or in a blog again, and someone might be able to help you.
Sorry, I don't have an answer for you, I also have unwanted Javascript on my site, which I have ignored for some time because I'm not sure how to fix.
Hopefully, someone will have an answer for you.
Hi, Jenny (Shhh! I am now following you!)
Thanks; SiteSupport said my site-speed was 97%.
The said it was fine?.
I gather that having unwanted javascript on websites; is about speed - on websites?.
Thanks again.
Joe 90
Hi, you can check your theme provider documentation or contact theme developers if paid subscriber.
Hi, Abie
Thanks; SiteSupport said my site-speed was 97%.
The said it was fine?.
I gather that having unwanted javascript on websites; is about speed - on websites?.
Thanks again, Abie!
Joe 90
See more comments
Hi, People
I need some help; I have the plugin, but nervous to start using it.
Yes, I have videos, I would like to have a chat on how it was using the Smart Slider 3 Pro,
Hi, that's their documentation
https://smartslider.helpscoutdocs.com/
You can also reach to their support
https://smartslider3.com/help/
I also left you same note on your other question.
Hi AbieAJ
I think you missed the question;
What experience do you have with Smart Slider 3 Pro?.
I have all the videos already!
Do have it and use it?.
Joe 90
See more comments
Hi, People
I need some help; I have the plugin, but nervous to start using it.
Yes, I have videos, I would like to have a chat on how it was using the Smart Slider 3 Pro,
Hi, that's their documentation
https://smartslider.helpscoutdocs.com/
You can also reach to their support
https://smartslider3.com/help/
I also left you same note on your other question.
Hi AbieAJ
I think you missed the question;
What experience do you have with Smart Slider 3 Pro?.
I have all the videos already!
Do have it and use it?.
Joe 90
See more comments
Hi, People
Has anyone out there have a 'GREAT' knowledge of Smart Slider 3 Pro?.
Some that uses it on a regular basis.
I need some help, I have the plugin,
Hi, that's their documentation
https://smartslider.helpscoutdocs.com/
You can also reach to their support
https://smartslider3.com/help/
Hi, People
Has anyone out there have a 'GREAT' knowledge of Smart Slider 3 Pro?.
Some that uses it on a regular basis.
I need some help, I have the plugin,
Hi, that's their documentation
https://smartslider.helpscoutdocs.com/
You can also reach to their support
https://smartslider3.com/help/
Hi - I noticed you mentioned this in Live Chat yesterday. It is a pity that you didn't wait for any response, as Kyle was also in Live Chat, and asked you directly what the problem was. That would have been the ideal opportunity to resolve this.
Hi, Diane
Please note, I am a newbie. (Live chat - Never knew about 'Kyle'; being there?.
Also, note; I did put out to kyle weeks ago.
I remember; I was also told that; there would 2000 ahead of me to speak to 'Kyle'. I thought I would point that out too.
My problems with site support has been from since I started?. (See my past tickets to site support; that would help everyone)
Thanks again,
Joe 90