Hey Janice,

My deepest sympathy for your loss.

You are still showing as being a premium member here so you should still be able to issue Kyle a private message: https://my.wealthyaffiliate.com/message/kyle to ask him how to stop further membership payments on Jaaxy.

For this issue, be sure to click on Billing & Membership so that you receive a blank textbox that will be clearly labeled with "Contact Kyle or Carson" and once you fill that textbox in and click on the "Send Private Message" button, it will arrive in Kyle's inbox.

Please have patience as Kyle's inbox is flooded with emails daily from ALL members. He will respond to your question.

Hope you find this helpful.

Hello, I am so sorry to hear this.

but you do not have to be a member of WA to log into jaaxy.
just go to

https://www.jaaxy.com/

up in the right top log in with the user name and password you used originally. If you forgot them then go to then use the forgot your password tool.

once you log in you can stop your membership.

But if you are no longer a member how did you ask this question? And your profile says you are still premium. If this is so then you can go in from your WA dashboard under research and change your membership that way.

Laura

Triblu and Jaz offered good information.

Good Morning Janice,

I went to look at your profile and see you have been a WA member now for 1 year.
In case you want to leave because money is a bit tight at the moment remember we soon get this super deal where going yearly is way cheaper.
If there is another reason and you want to talk about it please send me a PM and I will do my best to help you.

Greetings from the south of Spain, Taetske

What happens?

If I understand correctly, you can do this under account settings after clicking on your profile photo in the upper left.

Here is a training on stopping billing and cancelling your account: Cancel Wealthy Affiliate Membership and Stop Billing Good luck, Shannon