Author MarionBlack
2014
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Before you ask, no, I’m not leaving

In this video you’re going to learn how to cancel your Wealthy Affiliate membership and stop billing.

Every day there are new members joining Wealthy Affiliate. And every day there are a few people who want to leave.

If you’ve decided to cancel your membership at WA I’m not going to try and talk you into staying or point out all the things you’ll be missing out on. You have your reasons for wanting to cancel your membership so this video is to show you what you need to do.

Follow These Steps

  1. Read this post - What if I leave WA and come back later?
  2. Back up your website - Full backup with a plugin
  3. Watch the video to cancel your membership and stop billing
  4. Write a little comment below telling us why you’re leaving. If it’s something that we, as a community, or the founders can improve upon please let us know.
  5. If this video has helped you please click on the “Like” button.

Please bookmark this page

so you can point others in the right direction if they choose to leave WA.

Starter Members

As a starter member you haven't given any payment information so you'll never get billed. You can change your email preferences from your Account Settings page or from the link at the bottom of a Wealthy Affiliate email, and you can even change your email address to something ficticious so you'll never hear from Wealthy Affiliate again.


More of my Tutorials and Videos

As always I'm here to help you,

Please share the love, click 'Like This' (if you do). Ask a question, share something or leave a comment.

Join the Discussion
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Recent messages
SuzChar Premium
I am moving to Mexico for full retirement. This involves quite a bit. I am still working part time right now. Must liquidate (sell or give away) most of my house.
My daughter and I will be moving our cats, clothes suitable for our new climate, beloved kitchen appliances, etc and not much more.
Lots to do within the next 6 months.
I will return to WA when I have the time (probably in about 10 months).
I sincerely wish all of you the best in life.
-Suzanne
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MarionBlack Premium
Sorry to see you leave, Suz. I hope you make it back again soon. Best wishes for your move and retirement.
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captgeech21 Premium
Is there any way to just pause membership so I dont lose my site data and resume it after say 30 or 60 days? I'm in a real time crunch with work and haven't been able to do anything in the past 30 days for my passion project. I want to resume my training and work once I can but it may be a few weeks or even a month or two and i am not able to just throw $49 at it to sit in wait. Any input would be appreciated if there is a way to pause my membership for a short time. Thank you
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MarionBlack Premium
There's no pause button, Ken. To stop billing you'll need to cancel your membership and then start again when you come back. Your website(s) will be removed from the servers after 30 days so my best advice is to create backups and move your sites to another hosting company.
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SuzChar Premium
I am doing the same thing and site support moved my website to a siterubix.com site.
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MarionBlack Premium
Suz, make sure you do a complete backup and save the files on your own computer. I don't rely on anyone else to care as much about my business as I do myself.
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FrScoob Premium
I'm surprised to find this post. I just did a scan of the training that members have created.
I don't really want to leave, but at the moment I am paying for hosting elsewhere, as well as WA membership. It's a bit much for me at the moment, so I decided to move my main website to the hosting here at WA, with a view to removing the other hosting platform. It didn't go smoothly at all and over the course of a few weeks, I could tell a lot about site support - shift rotations, who was knowledgable, who wasn't, who was helpful and who wasn't.
It wasn't easy, and in the end, site support were unable to install a fairly simple website without having serious bugs along with it. In the end, they gave up, so I reinstalled it back onto the other hosting platform - completely problem-free from the point of installation. I had to install my pre-WA version, though, as the files from the WA version seemed to have changes that I didn't know were made, and wasn't happy about. Maybe they were just simple changes, but I didn't want the hassle of discovering problems down the track.
This community at WA is fantastic, though, and I will definitely be planning to come back, just for that. Kyle and Carson have done an amazing job at that. It would certainly help me if I had the option to have hosting here as well.
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MarionBlack Premium
The hosting here is fine for new members just getting started with their first websites.
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FrScoob Premium
Hey Marion, so sorry, I didn't mean to sound super negative. The platform here is great for starting out, and the training is awesome. I'm sure I've never seen anything better. It can keep you going for a VERY long time. I also love the site comments feature - the community supporting the community - and the challenges like super affiliate challenge. There are so many things going on, and that is why I imagine I'll be back at some stage to take advantage of all that, if possible.
Since the question in your post was about why we are leaving and is it something that can be improved upon, I guess I was trying to tell the story behind my experience to fill out the picture. I tend to do that.
I can't really comment on the hosting platform that is on offer - the one that they put me onto seemed like it would be great if the bugs could be ironed out. Apparently it should be fine for hosting more established websites as well as beginner websites. My site was fairly simple,so should have been easy.
My thoughts about what could be improved would be the expertise of the site support. It would certainly be something that could be looked into, and if the WA owners want to take a look at my chat with site support, they would be most welcome to.
I don't mention this because of any dislike for WA, but because I think this whole platform is so amazing. If this one problem was fixed, then I would be able to stay right now, and this was the reason I was trying to move my website to this platform in the first place.
I hope I'm making more sense, and I appreciate this post that you've put up. After all, there could be people leaving quietly, and no one would be any the wiser as to the reasons behind.
Thanks Marion!
Drew.
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beerbeer7 Premium
The last 2 days I have sent the help center emails about cancelling and the reason why. Almost every time I start to log in I have a pop up "This site is not secure and close site immediately." Now any emails you send goes to spam with a little flag. I was in the hospital for a few days and didn't get a chance to begin training. I am not that tech savvy and feel a bit overwhelmed with all the things to accomplish. Then you have some bad, bad reviews on ripoff report and scam or legit. I put the premium 19 bucks up and called my bank but they said your phone number isn't working or refers them to billing. Now, I see I have to work this out in Australia with some one called Marion Black. I am recovering now and I am still in bed for a week. A real lousy start. Please take care of this asap and thank you. You have my phone number if you want to call me. STEVE BOUBON
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MarionBlack Premium
I can't do it for you, Steve. You have to go to your account settings page and cancel. Just as I show in the video.
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ccookies Premium
im almost aboutto leave and just pay someone to set me up a website now because i really need one for something. i just wish i would have signed up under a mentor. is there a tutor i can pay?? im not really wanting to leave, but i have a really busy squedule, and getting hung up on dumb stuff here is so time consuming...
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Dahay Premium
We can all build websites here, u can ask any one of us
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MarionBlack Premium
One of the premium services I offer is private coaching/mentoring via Skype. Please contact me via private message if you would like further information.
https://my.wealthyaffiliate.com/marionblack
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KerryF Premium
Hi. I'm actually leaving because I started a premium membership under another email address and when i put in new card details it brought this acccount up insteado f my nw one. I've messaged to try and get my money switchedto my new account but heard nothing. It's a shame but I'll take the loss and I wlll be back with my new account which is far better than this one.
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MarionBlack Premium
Getting a response typically takes a little longer over the weekend, Kerry. Did you use the contact form at http://wealthyaffiliation.com/contact ?
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EJWeffer Premium
Thanks, Marion
I really do not want to leave, I just want to talk with someone about my membership for this year ( it was due on Sunday)but I had been trying to get in touch with someone send emails, messages to Kyle and no one is seen to care, so now frustration is creeping in, would you please point me in the right direction please?

Regards.

Javier
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Marley2016 Premium
Javier,
If you are monthly then they will automatically deduct your payment on
Sunday, If you are yearly and part of the Black Friday deal they will
deduct your yearly membership.

I am hoping this answers your questions :)
Susan
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MarionBlack Premium
Send a private message to Carson explaining fully what you want to talk about, mention that it's about billing and/or membership. Or you can use the contact form at http://wealthyaffiliate.com/contact
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EJWeffer Premium
Hi Susan

I have been trying to change my credit cards from last years but I get no answer, no help whatsoever i wish someone from WA office can contact me via email. after I try several times so we can sort this out, but nothing. Thanks for your help.
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EJWeffer Premium
Ok, I will thank a lot, Marion.
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MarionBlack Premium
If you just want to change your method of payment to a different credit card then you can do that from your account settings page. Go to https://my.wealthyaffiliate.com/home/my_profile and look for Payment Source under Subscription Settings.
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Hendra03 Premium
When I want to cancel membership, The one who will be suspended or erased is siterubix only or my domain.com will be canceled too? But I pay 15 dollar a year for that?

And I remember when I still free user, I can buy domain.com too. So why it will be erased?
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David58 Premium
You can move the paid domain to other hosting. The only thing you can do with the siterubix domains are to copy them and then place them on another WordPress site. See this train on how to copy and move the site. .

Remember you need to do all of this before you cancel your membership.
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Esie Premium
Hey Marion, I had a few questions..unfortunately I need to close down my account/membership with WA. I just can't afford it at the moment. Anyway, I read through your article,it was really helpful. One thing I was wondering, what happens to my domain once I cancel my membership? I wanted to move it to another fairly priced or cheaply priced hosting company but they said I needed to make it public.

They said I could get an authorization code from WA. Do you know who I should contact for that? Or should I send a message to site support? Thank you
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MarionBlack Premium
Moving your website is totally different to transferring your domain name. Your website needs to be backed up and the files saved on your computer. Then you need to upload those files to a new hosting company's servers.
marionblackonline.com/move
marionblackonline.com/hosting
There's absolutely no need to transfer your domain name. Lots of people have their domain name registered with a different company than they host with. And Wealthy Affiliate is the cheapest for renewals.
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HildaP1 Premium
Marion, I've been trying to cancel my membership since last month and didn't know how. I finally found questions where someone led me to you. I just want to make sure I get my refund for this month before I cancel because I don't want to cancel and I can't get back in to get a refund. Please help, Thank you!
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MarionBlack Premium
There's nothing I can do to help Hilda, I'm just an ordinary member. Please send a private message to Kyle or Carson via their profile page
https://my.wealthyaffiliate.com/kyle
https://my.wealthyaffiliate.com/carson
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HildaP1 Premium
Thank you!
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HildaP1. If you're using a credit card, DISPUTE IT with your card company.
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Mauimermaid Premium
Under Subscription Settings,"membership" tab, there is NO button at all to cancel membership on my account. It is still stating that i am a Premium member. Under the "payment source" tab it shows "Billing is stopped" (which is correct because i cancelled the reocurring payments through Paypal), but i would like email confirmation that this account is cancelled and no future payments will be sought please.
Thank you for your time in this matter.
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MarionBlack Premium
Send a private message to Kyle or Carson or use the contact form at wealthyaffiliate.com/contact
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Mikepawlik Premium
One thing that must be discussed so that the community isn't deceitful is to speak and teach about how Jaaxy, SEMRush, Ahrefs and Moz are PARAMOUNT to your success - and this all adds about 300 dollars to your monthly start-up fees.

I am realising now that, without these tools, there is little chance to rank first page, let alone drive any significant amount of traffic.

I know Jay speaks about these tools in his webinars, but I believe they really should be talked about in the Certification Course.

Right now I am considering buying hosting elsewhere, closing out my WA account and instead investing that money into SEMRush and things like that.

Thoughts/comments/advice are welcomed from SEASONED VETERANS at WA ONLY please.

Thanks!
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ClareG Premium
You don't need SEMRush, Ahrefs, Moz and Jaaxy to be successful! Why on earth would you duplicate tools that effectively do the same thing. Select one tool and work with that. :)
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myunghkim8 Premium
THIS IS MYUNG KIM, I AM CANCELLING WA, AND I AM CANCELLING PREMIUM MEMBERSHIP, AND ALSO I AM CANCELLING ALL RELATED WA, AND PLEASE REFUND
ALL CHARGES WHICH $19.00 FOR PREMIUM AND $49.00 FOR OTHER CHARGES, SORRY I CAN NOT WORK FOR WA.
PLEASE REFUND ALL CHARGES BACK TO MY CREDIT CARD,
THANK YOU. FROM MYUNG KIM
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MarionBlack Premium
Please go to your Account Settings to cancel your membership and stop billing. You'll need to contact Kyle or Carson via private message to request a refund.
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DON'T GROVEL TO WA. DISPUTE TO YOUR CC COMPANY
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EditE Premium
Thank you for the info. I think Wealthy Affiliate is great. I just need to temporarily cancel because I'm working on a short-term job search and can't do everything at once. It takes a long time to build this in order to get a steady income from the sites so I can't make it my priority right now. But I will be back! :-) Thanks so much!
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MarionBlack Premium
I'll look forward to your return.
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RavitalC Premium
Thank you for this. I don't intend to leave any time soon, but I was wondering if I would be able to transfer the domain some day if I wanted to. I do hope to build a site that earns me money, but if it doesn't... not sure i will be able to pay the membership forever..... but would like to keep my website.
Thanks,
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MarionBlack Premium
You can keep the registration of your website at WA even if you're no longer a premium member. But you would have to move the website itself to a different hosting company.
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Shari2Rescue Premium
The site has to be registered with WA for 60 days before it can be moved. In this case, what happens if you cancel your premium subscription but you haven't met the 60 day requirement. It cannot be moved yet and no longer hosted by WA. Hmmm???
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MarionBlack Premium
The hosting of the site can be moved but the registration of the domain name cannot be transferred to another registrar until the 60 days have passed. You can have your domain name registered with a different company to where you have your site hosted.
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Shari2Rescue Premium
Thanks Marion, that makes sense! :)
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GordanaZ Premium
Hello Marion, I am planning to cancel my membership, do I need to move my site to different host before cancellation or I can deal with it later on? Thank you
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MarionBlack Premium
If you want your website to stay live without disruptions then do the backup and organize your new hosting before your website is deleted from the servers.
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GordanaZ Premium
Thank you Marion
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thezoulster Premium
Thanks Marion for showing us how to cancel my WA membership. I have bookmarked you training video for future use if I should ever decide to cancel.
My only question is if I do for some reason decide to cancel my membership is there a way to still save my websites in case I ever decide to come back or is it better to just start all over from scratch?
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TashaJ Premium
You should still have the 2 that we get free upon signing up. I'm pretty sure you will loose the premium benefits which makes sense if cancelled. :-)
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MarionBlack Premium
Back up your website regularly using WP Clone even if you're not planning to leave WA
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TraceC Premium
Thank you for posting this. Although I haven't yet signed up for premium (and am about to) I don't like to sign onto recurring charges until I know how to cancel them. It's a thing.
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MarionBlack Premium
That shows uncommon common sense Tracie.
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Michael-55 Premium
Why I asked the question was that I want to go back to monthly payments.
Over time things change. That is the only constant in the universe and our little world within the universe.
Trying different approaches and ways of using a website.
Changing strategies and methods.
Having multiple websites, or focusing on one only.
One focus, one theme.
My thinking in the beginning was, more websites = more.
I suppose with maturity comes refinement.
And so I'm taking the channeled focus course.
Also in the course of this thinking are the considerations needed for a website.
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MarionBlack Premium
As I said in our earlier conversation, you actually need to cancel your account before the next payment is due to make the change to your payments. Don't worry, all you need to do is to rejoin on the day your next payment would be due and your account and hosting will stay the same except for having monthly payments instead of annual.

I went through this process two years ago when I wanted to change from credit card to PayPal.
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twrsaga Premium
Good to know, and bookmarked as you suggested. Some math: the subscription works out to about less than a dollar a day even if you miss the WA offer to go premium at a discount, and subscribed, instead, at full price. The live video classes, online help, archived videos/info, plus the community discussion board have been well worth the investment for me so far.
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MarionBlack Premium
I have to agree with you there Mary. I've been here almost 3 years and it's still very beneficial to me.
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Magus Premium
This is a great and detailed help for those that do actually want to cancel. I did once and see I'm back.

I have noticed something though. Those that actually made up their mind to leave they will, without announcing it. Like I did back then.

When you see someone posting "I'm done, leaving!" or some sort, it is usually a cry out for help and they do ask to be convinced to stay and reinsured that yes this works and it is worth to keep going.

For those that just quietly want to walk away this post is definitely a great help.

Cheers!
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MarionBlack Premium
I had to cancel once so I could change over from credit card to PayPal. It was scary!
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Teri28 Premium
Thanks, Marion, I will bookmark this. Good to know after trying to unsuccessfully unsubscribe to product emails I've never subscribed to in the first place! I've had a few companies play 'Hide & Seek' with their 'Unsubscribe'. Good thing I'm not the type to throw something when aggravated! Then, it magically appears and I can finally say goodbye to their cheap knock offs . . . not so fast! The company won't accept it because that's not the valid email. Okay, here's the other email address. Turns out to be a 'rinse and repeat' answer; not a valid email. Could it be that I never signed up to join whatever they were pushing? It must've been decided to end the game as I was suddenly granted my wish.
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MarionBlack Premium
Those spam emails are getting worse.
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