For a good few days now, one of my sites goes to a blank white screen when accessed on a mobile device. It's not an internet problem because the same phone can access other sit
Hi Dominic,
As Partha says, when things like this happen, the first place to investigate is usually plugins. Try to thoroughly test your site when you install one. Even consider setting up a clone test site before going live.
Dave
Hey Dominic,
I'm guessing you've "updated" something recently, e.g. a plugin, theme, etc..
This is actully quite a common issue with Elementor, especially when plugins are updated, shows fine on Desktop but "white screen of death" on mobile.
You can just check everything individually, i.e. deactive one plugin at a time and see if you still have the issue, and when you don't, you know it is the plugin you just deactivated that is causing the issue...
OR
Just reach out to SiteSupport, as I say, it could just be if you've recently updated something on your site and the "new" version may not be compatible with something else on your site.
Partha
Many thanks Partha, haha 'white screen of death' seems to have resolved itself after I cleared the browser's data and cache.
Have you tried clearing your cache on your mobile device? I had that happen once before as well, and clearing the cache solved the issue for me. Worth a shot anyways.
See more comments
Why does my site only open on desktop?
For a good few days now, one of my sites goes to a blank white screen when accessed on a mobile device. It's not an internet problem because the same phone can access other sit
This may also help
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/
I hope you get it resolved, please keep us updated on your progress.
Hi Dominic,
As Partha says, when things like this happen, the first place to investigate is usually plugins. Try to thoroughly test your site when you install one. Even consider setting up a clone test site before going live.
Dave
Hey Dominic,
I'm guessing you've "updated" something recently, e.g. a plugin, theme, etc..
This is actully quite a common issue with Elementor, especially when plugins are updated, shows fine on Desktop but "white screen of death" on mobile.
You can just check everything individually, i.e. deactive one plugin at a time and see if you still have the issue, and when you don't, you know it is the plugin you just deactivated that is causing the issue...
OR
Just reach out to SiteSupport, as I say, it could just be if you've recently updated something on your site and the "new" version may not be compatible with something else on your site.
Partha
Many thanks Partha, haha 'white screen of death' seems to have resolved itself after I cleared the browser's data and cache.
Have you tried clearing your cache on your mobile device? I had that happen once before as well, and clearing the cache solved the issue for me. Worth a shot anyways.
See more comments
This may also help
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/
I hope you get it resolved, please keep us updated on your progress.