About DFarrell2
Rank 37957
243 followers Joined September 2020
Originally from Worcester, UK, I am a writer, blogger, YouTuber and someone who has made money online with affiliate marketing and who is interested in

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13

Questions

32

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Website Development & Programming

For a good few days now, one of my sites goes to a blank white screen when accessed on a mobile device. It's not an internet problem because the same phone can access other sit

This may also help

https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

I hope you get it resolved, please keep us updated on your progress.

Hi Dominic,

As Partha says, when things like this happen, the first place to investigate is usually plugins. Try to thoroughly test your site when you install one. Even consider setting up a clone test site before going live.

Dave

Hey Dominic,

I'm guessing you've "updated" something recently, e.g. a plugin, theme, etc..

This is actully quite a common issue with Elementor, especially when plugins are updated, shows fine on Desktop but "white screen of death" on mobile.

You can just check everything individually, i.e. deactive one plugin at a time and see if you still have the issue, and when you don't, you know it is the plugin you just deactivated that is causing the issue...

OR

Just reach out to SiteSupport, as I say, it could just be if you've recently updated something on your site and the "new" version may not be compatible with something else on your site.

Partha

Many thanks Partha, haha 'white screen of death' seems to have resolved itself after I cleared the browser's data and cache.

Have you tried clearing your cache on your mobile device? I had that happen once before as well, and clearing the cache solved the issue for me. Worth a shot anyways.

Yes, thanks very much. That's what I did and it seems to be working now!

Excellent news. Glad it worked for you. All the best.

John

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Why does my site only open on desktop?

Why does my site only open on desktop?

asked in
Website Development & Programming

For a good few days now, one of my sites goes to a blank white screen when accessed on a mobile device. It's not an internet problem because the same phone can access other sit

This may also help

https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

I hope you get it resolved, please keep us updated on your progress.

Hi Dominic,

As Partha says, when things like this happen, the first place to investigate is usually plugins. Try to thoroughly test your site when you install one. Even consider setting up a clone test site before going live.

Dave

Hey Dominic,

I'm guessing you've "updated" something recently, e.g. a plugin, theme, etc..

This is actully quite a common issue with Elementor, especially when plugins are updated, shows fine on Desktop but "white screen of death" on mobile.

You can just check everything individually, i.e. deactive one plugin at a time and see if you still have the issue, and when you don't, you know it is the plugin you just deactivated that is causing the issue...

OR

Just reach out to SiteSupport, as I say, it could just be if you've recently updated something on your site and the "new" version may not be compatible with something else on your site.

Partha

Many thanks Partha, haha 'white screen of death' seems to have resolved itself after I cleared the browser's data and cache.

Have you tried clearing your cache on your mobile device? I had that happen once before as well, and clearing the cache solved the issue for me. Worth a shot anyways.

Yes, thanks very much. That's what I did and it seems to be working now!

Excellent news. Glad it worked for you. All the best.

John

See more comments

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4-Steps to Success Class
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One Profit Ready Website
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Market Research & Analysis Tools
icon
Millionaire Mentorship
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Core “Business Start Up” Training