WHAT! Why Can't I See My Banners?

byWayne66

1.9K followers

5 years ago

I don't make a lot of contributions here or post in WA all that much but I think this is important enough to let everyone know about.

For the last couple of months I had an issue with seeing the WA banners in the banner platform, in my website back-office, and on the website "Proper".

At first, I thought, "It's just a glitch in the WA system and it will be fixed shortly. The guy's at "Site Support" always have our backs and they are already on it". So I put it on the back burned for a while.

Well, a couple of weeks later I went and checked to see if the issue was fixed and, to my surprise it was not. On October, 18th I got in touch with Site Support (SS) about the issue I was having and for several weeks we went back and forth trying to figure out.

These guys are truly amazing. They tried very hard to solve the issue and offered up several options as to what the cause might be and even trying a different browser, checking to see if the ad blocker was on and so on.

Frustration Setting In

I went through all the hoops, ( I thought) of trying to get this resolved. Frustration was mounting and at one point I even considered just giving up and getting out altogether.

One last call for help. I tried to PM Kyle which ended up just putting a question out to the community. Well... they came back with some ideas, of which were the same advice I got from the guys at SS.

However, One piece of advice I got from a few of our amazing community members was to check and see if this might be caused by the anti-virus software I was using. I didn't think that could be the cause but I went in and tried to see if it could be the issue but, I couldn't find anything. So another dead end, Or so I thought.

I"ll cut to the chase. This is getting long.

I did eventually, (YESTERDAY), get the issue resolved. That's why I'm putting this out for you.

How Did I FIX It?

Just one more time, I went into my anti-virus to have a look around. Maybe I missed something. I DID!!

I have "Kaspersky Anti-virus" on my computer. It's awesome. But, what i didn't see when I looked before was a little, 3 millimeter wide icon that looked like a gear, in the bottom left corner of the window.

Now, I'm pretty sure that most of you know what that symbol is for but, for those who don't, It is a "Settings" button.

I thought maybe this needs to be looked at. I hadn't seen it before so I checked it out and, LO AND BEHOLD there was a hole list (a couple of dozen or more) of settings one could turn on or off.

I scanned the list and found "BANNER BLOCKER"??? Could this be the answer to my two months of frustration. WA has banners. I can't see them. Could be!!!

It was on so, I turned it off.

Went and had a look at ALL the places I couldn't see what I SHOULD be able to see and "LO AND BEHOLD" A MIRICLE. I could, for the first time in two months, SEE EVERYTING, EVERYWHERE. Instantly, a load of frustration, confusion and depression left me.

So, all this just to say, I haven't heard of anyone else experiencing this issue but, If you are, GO and check the settings in your anti-virus software.

See if you have a "Banner Blocker".

Shut it off.

The chances are pretty good, (in my humble opinion), that shutting off that little TOAD will solve your problem.

I want to give a BIG SHOUT OUT to "Site Support" for their efforts, Marion Black and others, Kyle (our leader and mentor), as well as those who offered me encouragement to hang in there when I wanted to hang it up, (including my wife), it will get figured out.

I think someone led me to that little icon.

Thanks for reading. I hope I helped someone,

Wayne