Suggestion: Buy me a Coffee Button for Tech Support
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Buy Me a Coffee
Here's a small suggestion. I really like what tech support does for everybody.
How about putting a buy me a coffee link or button just for them?
I don't know anyone else but there are times I'd like to reward them with action and not just words.
Does anyone else feel that way?
Let me know in the comments section, so the boss can see if it's a good idea or not.
Les
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I'm not here to bash WA SiteSupport, nor WA in general, but others share my sentiment:
SiteSupport doesn't need a "Buy Me Coffee" button. Several of us have had heartache after heartache with them.
No, I'm not talking about the times when they get our sites back up and running - I think most of us have had to reach out to SiteSupport for that, and yes they've been tremendous in doing that (because it's really easy to do that...).
However, when it comes to certain technical things, that should be *easy*, it can take a while for them to finally admit "no, we can't do that for you".
They do the job they were tasked with, and we pay them enough through our memberships here. They don't need a "buy me coffee button" (that is unless, it's a button that they get to click and buy us coffee when they can't seem to do what we KNOW they can do).
Can you give a specific example of something that should be easy that they couldn't resolve? And, how did you resolve it?
Operator error is a lot more difficult of a fix than you’d think 😂
Sure.
I needed a staging site created for one of my main sites to debug something - they couldn't seem to do it (and while they were 'trying' to create it, I figured out the issue and so didn't need the staging site).
There have been numerous times when I've asked for something to happen, and I've either had to figure out a way around it (like redirecting subdomain URLS to another Subdomain URL), or have to explain multiple times to them what exactly I want/need done.
I'm not alone in this either.
Someone had to move their site completely to another hosting, because SiteSupport wasn't able to help them get a certain Ads platform synced with their site (even though I was able to do it only a few months ago).
Like I said before, they are good at what they do - the basics. But they don't need a buy me coffee button.
I know that. Like I said, I'm not bashing on them, I just don't think they deserve a buy me a coffee button.
Respectfully brother, our Site Support are far from basic. They’re the actual engineers keeping everything afloat. I can guarantee they have no issues at all creating staging sites as they’ve done it thousands of times. What often happens is we just don’t understand or realize the technical issues actually going on with our site behind the scenes. I don’t envy their job 😂 it’s like giving a toddler an intricate model made up of 10,000 pieces and having to put it back together every time the kid tosses it against the wall and wonders why it broke lol
I think you're missing the point of what I'm saying.
I am well aware and 'realize the technical issues actually going on with our sites behind the scenes". I've looked into this before, and have technical training when it comes to how servers (and hosting) works.
I'm not saying that SiteSupport aren't actual engineers keeping everything afloat. I've never suggested that.
Someone here asked about giving them a buy me a coffee button, and I gave a response based off of my experiences (including a staging site - I know they can do it, because they've done it before for another of my sites. For some reason this time they didn't, even though they said they did).
I, unlike many people here, am not going to sugar-coat any platform I'm a part of. There are parts of WA that I don't like and ones that I do like. My experiences dictate what I like and what I don't like.
I haven't suggested that SiteSupport is useless, or that we need to move our site to another hosting platform - on the contrary, I was in Live Chat just two week ago discussing this very issue with someone as they were legit bashing SiteSupport.
Once again, my experiences dictate my viewpoint. If every message you've had with SiteSupport has been exemplary, then great - more power to you. However, I know that I'm not the only one who has had a few issues with trying to get stuff done. Just my experience.
No disrespect meant.
What you said is they don’t “deserve” a cup of coffee and that they’re good for “basics”.
You’re entitled to your opinion, but take a second and think about how dismissive that is for a second man.
That’s why I’m saying.
😎👍🏼
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