KISS training - Navigation Options
Last Update: January 09, 2018
There are two ways to send a message in Live Chat:
1) A generic message to ALL can be sent in the "Add your message here" box
2) A message to a particular member can be sent using the [Reply] button.
If you post a generic question to all be sure to use the [?] This will also notify everyone that there is an unanswered question in Live Chat. Those that are free will come to see.
When you respond to a particular member they also will get a notification. Only if you use the [Reply] button. If you do not then they will not know you are talking to them. Often we toggle between helping and working and rely on the notification. Let's take a look at the two types of notifications that you will see...