1) A generic message to ALL can be sent in the "Add your message here" box
2) A message to a particular member can be sent using the [Reply] button.
If you post a generic question to all be sure to use the [?] This will also notify everyone that there is an unanswered question in Live Chat. Those that are free will come to see.
When you respond to a particular member they also will get a notification. Only if you use the [Reply] button. If you do not then they will not know you are talking to them. Often we toggle between helping and working and rely on the notification. Let's take a look at the two types of notifications that you will see...
Join the Discussion
Reply
Newmayberry
Premium
Great training Carl!
I have been poking around for a bit now and I did not know about the flags in chat. I did not know what they meant anyway. It is pretty easy to get lost or overlook some of the simple stuff that really makes the whole navigating and utilizing WA to its max potential.
I just recently started using the live chat more so that is very helpful information to know!
Looking forward to more tutorials.
Thank you!
Christina
I have been poking around for a bit now and I did not know about the flags in chat. I did not know what they meant anyway. It is pretty easy to get lost or overlook some of the simple stuff that really makes the whole navigating and utilizing WA to its max potential.
I just recently started using the live chat more so that is very helpful information to know!
Looking forward to more tutorials.
Thank you!
Christina
