About TeriRehkopf
Rank 89
909 followers Joined October 2022
Hi WA Friends! My name is Teri Rehkopf. I have a giant dog, an Anatolian Pyrenees named Emma, and a small, young black cat named

Posts

25

Questions

19

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asked in
Getting Started

Does anyone here know how I can get my security certificate updated on the WA server? I started getting security issues a few days ago and can't use the site. I've been back a

Hey Teri,

Looking at your site, it seems that WA site support has successfully updated your SSL certificate. I've attached a screenshot to show you.

Now, the reason why you may still be getting an error is your own browser is caching the old SSL certificate.

To fix this, simply clear your browser cache in the browser settings.

Hope this helps!
Jay

thanks! it's fixed

SiteSupport knows best, Teri. Work with them until your problem is resolved. If it takes days, don't worry. Follow their detailed instructions. Sometimes we don't and this prevents progress.

All the best,
Maxine :)

and you have cleared your cookies

yes. did all that lol

strange it is not workng for you but ok for all the rest of us....
would indicate something local rather than online

Hey Teri,

All technical issues with your website should be directed to SiteSupport for the quickest resolution.

Hope you find this helpful.

been working w them for 3 days

I suggest you submit ticket to WA support.

been working w support for 3 days

See more comments

Need my security certificate updated on a site?

Need my security certificate updated on a site?

asked in
Getting Started

Does anyone here know how I can get my security certificate updated on the WA server? I started getting security issues a few days ago and can't use the site. I've been back a

Hey Teri,

Looking at your site, it seems that WA site support has successfully updated your SSL certificate. I've attached a screenshot to show you.

Now, the reason why you may still be getting an error is your own browser is caching the old SSL certificate.

To fix this, simply clear your browser cache in the browser settings.

Hope this helps!
Jay

thanks! it's fixed

SiteSupport knows best, Teri. Work with them until your problem is resolved. If it takes days, don't worry. Follow their detailed instructions. Sometimes we don't and this prevents progress.

All the best,
Maxine :)

and you have cleared your cookies

yes. did all that lol

strange it is not workng for you but ok for all the rest of us....
would indicate something local rather than online

Hey Teri,

All technical issues with your website should be directed to SiteSupport for the quickest resolution.

Hope you find this helpful.

been working w them for 3 days

I suggest you submit ticket to WA support.

been working w support for 3 days

See more comments

Login
Create Your Free Wealthy Affiliate Account Today!
icon
4-Steps to Success Class
icon
One Profit Ready Website
icon
Market Research & Analysis Tools
icon
Millionaire Mentorship
icon
Core “Business Start Up” Training