Hi there,
I have a few technical support questions.
Does anyone know if there is a way to contact support directly and not post a question in the group?
I would love
Is there a way to contact support directly?
Hi there,
I have a few technical support questions.
Does anyone know if there is a way to contact support directly and not post a question in the group?
I would love
Hey Scotty,
Yes, of course there is a way to contact them directly.
Go to: https://my.wealthyaffiliate.com/websites/support and fill in the form.
1.) Is this question related to your website?
ANSWER: Yes
2.) Choose a Domain... etc.
If you are wanting a technical question regarding a website that is NOT hosted on WA, then of course they would not be able to assist you.
Hope you find this helpful.
Hi there,
Using WA hosting do we get access to the files?
The reason why I ask is I have a calling program as a sub-domain running and I use on one of my websites.
I
Hello Scott,
To my knowledge, if you transfer a website to W.A., your files should be accessible, through W.A., providing you go take the necessary steps to properly do the transfer. I think it'll take thirty days to see the full change over to W.A. Best of luck!
Using wa hosting do we get access to the files?
Hi there,
Using WA hosting do we get access to the files?
The reason why I ask is I have a calling program as a sub-domain running and I use on one of my websites.
I
Hello Scott,
To my knowledge, if you transfer a website to W.A., your files should be accessible, through W.A., providing you go take the necessary steps to properly do the transfer. I think it'll take thirty days to see the full change over to W.A. Best of luck!
Hi there,
I was wondering about asking a few questions about WA website hosting.
I want to host a few of my websites using WA. Do I get access to the source files?
Wha
Hey Scotty,
You have NO cPanel access to any site but you DO have FTP access plus front end access, being your WordPress login from registered domains.
Sounds like that "calling program" in your subdomain may NOT work on the WA servers. Discussing this with SiteSupport: https://my.wealthyaffiliate.com/websites/support would be your best bet.
DO provide SiteSupport with FULL disclosure on whatever it is you are using for your "calling program" so they can assist you quicker.
The Free SiteRubix hosted sites have NO FTP access, for obvious reasons.
Hope you find this helpful.
Using wa hosting do you get access to the cpanel anf ftp files?
Hi there,
I was wondering about asking a few questions about WA website hosting.
I want to host a few of my websites using WA. Do I get access to the source files?
Wha
Hey Scotty,
You have NO cPanel access to any site but you DO have FTP access plus front end access, being your WordPress login from registered domains.
Sounds like that "calling program" in your subdomain may NOT work on the WA servers. Discussing this with SiteSupport: https://my.wealthyaffiliate.com/websites/support would be your best bet.
DO provide SiteSupport with FULL disclosure on whatever it is you are using for your "calling program" so they can assist you quicker.
The Free SiteRubix hosted sites have NO FTP access, for obvious reasons.
Hope you find this helpful.
Hi everybody,
I was wondering if there is a program/software you can use to update all your websites from one place.
Right now I use InfiniteWP to manage all my WP websit
hey hi Scott -- good question!
Just simply log in, go to Site Manager and update as needed.
If / when you do find something simpler, sure, please do advise us all ... thanks!
I host external to WA, wordpress was installed via an auto application called installatron which updates wp for me and all the plugins and themes too
What program do you use to keep your sites up-to date?
Hi everybody,
I was wondering if there is a program/software you can use to update all your websites from one place.
Right now I use InfiniteWP to manage all my WP websit
hey hi Scott -- good question!
Just simply log in, go to Site Manager and update as needed.
If / when you do find something simpler, sure, please do advise us all ... thanks!
I host external to WA, wordpress was installed via an auto application called installatron which updates wp for me and all the plugins and themes too
Hi everyone,
A question about site speed. After checking my site speed I noticed the mobile speed on all the pages have a red dot and between 50 and the low 60's. All the pa
hey hi Scotty!
Good question and all questions are good ones here!
First of all, you're right about the theme -- it needs to be a mobile friendly one ... and:
Secondly, hopefully, you've remembered to turn on "Mobile Responsive Mode to ON" -- can be found in Account Settings...
and lastly, suggest check SitePlus in Site Manager > details > Site speed > accelerated or extreme ..
hope the above works out ok for you, if not, suggest, initiate a service request to awesome Site Support via the Help Center.
all the best, cheerio .... :)
A couple tips
1. Make sure your images are optimized
2. If your site has not been migrated to the new servers, contact site support to have it migrated. It made a world of difference for me.
Cheers,
Michael
Hi TM, is there any ways you can check to see if my site is on the new servers without contacting them? Thanks for your response.
You can check your PHP version. If you are using Updraft for backups, you can get it on the advanced settings page. Otherwise there is a plugin you can install called "Display PHP Version" that will display it in your WP Dashboard (you can remove it once you find out).
If you are on the new servers your PHP Version will be 7.2.10 Otherwise you'll get something like 5.x.x
Hope that helps.
MIchael
Yes, looks like you're migrated.
Did you make any progress on your mobile problem?
I've noticed on my SAC site that if a post has YouTube videos it will score about 20-30 points lower than a page with no video. Then, of course, the more graphics the page has the lower it will score. Interestingly enough, my desktop score is always in the 90's as long as images are optimized, regardless of whether it has a video or not.
See more comments
How to improve mobile site speed?
Hi everyone,
A question about site speed. After checking my site speed I noticed the mobile speed on all the pages have a red dot and between 50 and the low 60's. All the pa
hey hi Scotty!
Good question and all questions are good ones here!
First of all, you're right about the theme -- it needs to be a mobile friendly one ... and:
Secondly, hopefully, you've remembered to turn on "Mobile Responsive Mode to ON" -- can be found in Account Settings...
and lastly, suggest check SitePlus in Site Manager > details > Site speed > accelerated or extreme ..
hope the above works out ok for you, if not, suggest, initiate a service request to awesome Site Support via the Help Center.
all the best, cheerio .... :)
A couple tips
1. Make sure your images are optimized
2. If your site has not been migrated to the new servers, contact site support to have it migrated. It made a world of difference for me.
Cheers,
Michael
Hi TM, is there any ways you can check to see if my site is on the new servers without contacting them? Thanks for your response.
You can check your PHP version. If you are using Updraft for backups, you can get it on the advanced settings page. Otherwise there is a plugin you can install called "Display PHP Version" that will display it in your WP Dashboard (you can remove it once you find out).
If you are on the new servers your PHP Version will be 7.2.10 Otherwise you'll get something like 5.x.x
Hope that helps.
MIchael
Yes, looks like you're migrated.
Did you make any progress on your mobile problem?
I've noticed on my SAC site that if a post has YouTube videos it will score about 20-30 points lower than a page with no video. Then, of course, the more graphics the page has the lower it will score. Interestingly enough, my desktop score is always in the 90's as long as images are optimized, regardless of whether it has a video or not.
See more comments
Hey Scotty,
Yes, of course there is a way to contact them directly.
Go to: https://my.wealthyaffiliate.com/websites/support and fill in the form.
1.) Is this question related to your website?
ANSWER: Yes
2.) Choose a Domain... etc.
If you are wanting a technical question regarding a website that is NOT hosted on WA, then of course they would not be able to assist you.
Hope you find this helpful.