I've Got a Problem Can Someone Help Me?
I've Got a Problem Can Someone Help Me?
I frequently see this question, or one of its variations, in Live Chat:
- I've got a problem can someone help me?
- I'm lost. What do I do next?
- This isn't making sense. Can someone explain it to me.
- Nothing's working. Please help.
and many others.
Now I sympathize with them. I really do. The whole concept can be overwhelming for starters. But...
I always answer with a gentle (for me, anyway) reply with the aim of finding out what the actual issue is so that I can offer help. Something like:
Hi [name]. I'd love to be able to help you. Please describe just what your problem is so that I can offer advice.
But here's the thing.
As often as not, we never hear from them again.
Has this happened to you?
Can anyone offer some insights into the thought processes going on here?
Join FREE & Launch Your Business!
Exclusive Bonus - Offer Ends at Midnight Today
00
Hours
:
00
Minutes
:
00
Seconds
2,000 AI Credits Worth $10 USD
Build a Logo + Website That Attracts Customers
400 Credits
Discover Hot Niches with AI Market Research
100 Credits
Create SEO Content That Ranks & Converts
800 Credits
Find Affiliate Offers Up to $500/Sale
10 Credits
Access a Community of 2.9M+ Members
Recent Comments
143
Well . . . I am very late in the game here but I am going to add my "2 cents" anyway, Phil.
It is an excellent topic and has brought a lot of important perspectives to the forefront.
More often than not, I am a Stalker when it comes to Live Chat.
While working in WA, I glance over from time to time.
Even less frequently, I may drop in and say "Hi".
From my observation, most people are passing through wanting to know if this will make fast money for them, with little effort.
That is because they have grown accustomed to seeing that model in their physical lives and all over the internet.
As a few of our members have noted in the comments, this is a big element of our lifestyle today.
"Instant" everything is what sells.
However, that is not our market group and I simply move along. 🤷♀️
Cassi
An excellent philosophy, Cassi. One of my target markets, as you may know, is seniors. Generally speaking, they don't have that attitude and are great to work with.
They are an excellent target market, Phil.
I have a few in my Coaching stream and it is a joy to share in their excitement as they achieve their goals.
Much of our old behaviours, habits and health can be reversed.
That keeps me motivated to keep growing my Client network.
Cassi
Good morning Phil,
Thank you for your blog post; it looks like it has attracted lots of comments!
One of the reasons I don't use live chat that much is due to the fact you can spend time writing an answer out and not receive a reply! It's also quite easy to miss a reply on live chat if you are busy doing something else! Having said the above, I have been using live chat a little bit more lately.
However, there are many people who join the platform and I just know that they are not going to do anything! Especially when they find out what they have to spend money on a domain or to upgrade! That's a sure sign that they will never have their own business!
Have a great day Phil.
Roy
I also find in live chat at certain times of the day, I start to answer a question and then it's answered before I have finished writing! I appreciate that this can obviously happen, but it does seem to happen rather a lot even if live chat's been quiet for an hour or so! But I guess that's just how live chat works!
Roy
Some people are very active in Live Chat and have pre-prepared answers to common questions that they just copy and paste. I have one myself for welcoming new members. You should go ahead and answer anyway as you may bring a different perspective to the table.
That's interesting, Phil, I do appreciate your input as I know you go into online chat. I have three monitors, and I often have Wealthy Affiliate open and glance at the live chat!
I guess if you are spending time in live chat, it's definitely worth having some prepared answers. Many times I will go and grab the link from the getting started page! I don't have the link stored, I just go and grab it. However, if I was spending a lot of time in live chat, it would definitely be worth having some ready answers.
As I mentioned, often I will start to reply and then the question is answered, but I appreciate you telling me that I should still answer, as I haven't been doing this.
All the best.
Roy
I tend to spend 20 or 30 minutes in Live Chat, then go away to do something else. Some members seem to live there! More power to them. It's not for me.
That sounds very wise, Phil; time can quickly run away if we are not careful! I'm amazed at how long some people spend and live chat, it does seem that some people live there!! I don't quite know how some people can achieve any real work if they are continually in live chat! But I guess it's up to every individual!
I think live chat is good from the point of people who are working alone and many of us are. It's a way of almost having human contact and a bit of banter and of course to help others!
Roy
I'd have to admit quite a bit of my Live Chat is just catching up with WA acquaintances (many on the other side of the world) and socializing generally.
And that's fair enough, Phil! It's also good to catch up with people, as there are some fantastic people on this platform, including yourself! I probably associate with people more through commenting on blog posts, but maybe I ought to try the live chat more.
I am aware that you contribute a terrific amount to the platform, Phil, which is really appreciated. I still have lots of your training to go through, which includes Amazon book publishing and punctuation etc!
Roy
That's good, Phil! It's lovely when Spring springs, knowing that you have better weather ahead!
As it happens here in the UK, we are having a last-minute heatwave! It's supposed to be above 30° for a few days, which is warm for this time of year. Having said this, we had a very poor August, so we are making up now.
Enjoy your day.
Roy
That's wonderful, Phil! It's good to appreciate and look at things in a good way, especially when it comes to your own country!
Enjoy your day.
Roy
Hi there, Phil.
Oftentimes newbies are just learning the ropes and they sometimes are incognito of what they do. Newbies are not always aware that the community at WA is very supportive and helpful. Maybe they fear rejection.
Rachele
If they are cluey enough to ask a question, they can be polite enough to acknowledge an answer. Sorry, Rachele but I just think they are ignorant and entitled.
Phil,
I guess Michele Obama's theory doesn't work every time. According to Lady Michele's catch phrase "When they go low, we go high." You know what she means, right?
Let me know what you think about Michele's phrase. I love it and I also practice this everyday. I am in no way sucking up to the ignorant, entitled newbies. That is their very unprofessional problem,.
There is always 2 sides to the story Phil. It maybe possible that they were given a bad hand in life. This is most likely the case. Or maybe Affiliate Marketing is not their jam.
Let's deconstruct this situation:
There is a big chance that "they" are extremely unhappy in life. Obviously, "they" were never taught manners. Or, "they" could have an underlying cause for their actions. Did you ever consider they may have health issues or even mental health problems.
Maybe I can help them if they are broken. That is what I do best about 95% of the time. So, then, their is the 5% of people that need medicinal help.
OK, Phil, I call a truce,,, you are right. It is their very unprofessional problem and we need to solve it. ASAP!
However, it doesn't have to be a confrontational situation. We can work together in finding out their cause of the issue. Then, try to understand WHY they may act this way and find out HOW we can help them with the tools that Wealthy Affiliate provides them with. We can then, together, help them to not only solve the issue but improve their overall communication and attitude.
Thanks Phil for your insight! Let's continue to work together to get to the root of this problem. It will be a team effort that will benefit everyone in the end. :) Thanks again! :-)
Your mental wellness clinician,
TheRachele of WA
I certainly don't think of you as a newbie, Rachele. You offer excellent advice to others. I suspect you're simply a nicer person and more forgiving than I am.
Yes, it's a great saying and very true. However, it's never a confrontational issue as they simply don't engage and that's the problem. If they're not prepared to enter the conversation, how can they get anywhere? Irrespective of the root cause.
So, what is the solution? Will WA intercede or just let this fester into bigger issues. Every problem has a solution somewhere, right?
I don't believe it's an issue at all, Rachele. It's just how different people interact in Live Chat. Some people will draw help to them and others won't. It's all karma in the end.
Hi there, Phil.
You are a forgiving person, Phil. You are always so patient and so kind to everyone. Kindness and forgiveness is a gift that few people have. You have changed so many people's lives by your willingness to give another chance and to forgive.
Your positive attitude towards others has inspired me and made me more compassionate towards other people. I have learned a lot from you about how to be kind, even when someone may not deserve it. Thank you for being an example of humility and kindness.
It is clear to me that you are a great leader and teacher in the Wealthy Affiliate community. Your wisdom and knowledge of the subject is so vast. You always have the right answer and your advice is always sound.
I am grateful for all that you do, Phil! I will continue learning from you as I strive to become a successful affiliate marketer. Thank you!
Together, let’s keep working towards success and write our own stories of greatness. Thanks again for all that you do! Your work and dedication are an inspiration to us all. Keep up the great work!
Your friend,
Rachele
Hello Phil
Thank you for this great blog post. I have experiences this on live chat sometimes as well. People disappear after asking a question and getting no answer straight away.
I have also seen people saying things like I have a problem with my website can you help me? But they don't say what the problem is that they need help with. Another thing that really annoys me is people expecting to make money straight away with WA even when they have been told WA doesn't work that way.
But the thing that annoys me most is when people come on live chat and are asking what to do to create a website and they haven't even started the training yet. If new members would listen more and take more time with the training they will find a lot of the answers there.
I often see people asking things are all covered in the training so I think new members need to use some common sense and get rolling with the training. I don't mind people asking questions but it annoys when people are stubborn, won't listen or won't put in the effort they should be with the training.
Thank you again for this great blog post. I look forward to reading more of your blog posts. I hope you have a great day and a great week. All the best to your success.
Regards
Timothy
Great comments, Timothy. None of the people with the habits and attitudes you describe will be successful. And it will always be someone else's fault.
Hello Phil
Thank you for your reply and your kind words. Yes you are right and I totally agree with you. Only those who take affiliate marketing and online business seriously and put in the time, effort and work required will be successful. Thank you again for your comment and your kind words. All the best to your success.
Regards
Timothy
Hi Phill,
Not specifically on WA, but another story online, yes, quite striking actually.
Etsy does sometimes an "affiliate of the month" thing, and sometime this year I was chosen for a little interview and I received 2 unlimited gift vouchers. One of 50€ and one of 200€.
Etsy says that you can do whatever you want with them, give them away for a draw online or buy stuff yourself, so you can also write a blog post about it /create a YouTube video, etc.
While that money could have been quite useful for myself, I decided to do a giveaway with a small competition. When they subscribed to my newsletter and gave a comment on a certain blog post, they got a "ticket" for a draw. I made a video of that draw, with the winners, etc etc and placed it online. So I put a lot of time and effort in this.
Contacted the winners personally, several times, with the gift vouchers codes, but none of the 2 answered me.
So after about 2 months, I was like, well I did my best, let's have a look on Etsy so that I can buy something myself.
I could buy a miniature diy kit with the 50€ voucher, so that person apparently didn't get the email or the message on FB, etc and never used it.
Then I tried the 200€ voucher, it was already used! Now, of course, I don't complain that this person actually used it, as I gave it away, but I never ever got a simple thank you! So entitled! Not surprised these days, to be honest, quite some stuff going on in this world on a larger scale, pretty sad.
These people must think you're on a payroll from WA or so?
Lizzy
That's appalling behavior, but all you can do is give a wry shrug and move on. And, oh, bring up your own kids to behave differently.
See more comments
Join FREE & Launch Your Business!
Exclusive Bonus - Offer Ends at Midnight Today
00
Hours
:
00
Minutes
:
00
Seconds
2,000 AI Credits Worth $10 USD
Build a Logo + Website That Attracts Customers
400 Credits
Discover Hot Niches with AI Market Research
100 Credits
Create SEO Content That Ranks & Converts
800 Credits
Find Affiliate Offers Up to $500/Sale
10 Credits
Access a Community of 2.9M+ Members

Hey Phil,
Funnily enough, I remember former member, Chrystopher, writing a blog post around the same subject about 3 years ago.
Unfortunately, here we are again, LOL.
I guess it's just the way things are.
I could give many reasons, none particularly complimentary, but as terrible as this sounds, quite often this is an example of someone who just doesn't have it in them to do this.
The most obvious reason is the need for "instant gratification" and "entitlement", which unfortunately has reached epidemic proportions in the 21st century, mainly due to technological advancements.
100 years ago if you wanted to eat strawberries you'd have to grow them yourself.
So, you'd have teach yourself how to grow them, then have the right climate, and then wait 4-6 months to eat them.
You want strawberries today, you go to your phone, tap a few buttons, and your strawberries are delivered to your door within the hour.
In other words, we are becoming "trained" (due to technology) to EXPECT things immediately and without putting in any effort.
So, "I need help", "what do I do next?", and then disappearing from Live Chat with SECONDS is a perfect example of
"Expecting things immediately, while putting in no effort".
You know as well as me Phil, that attitude is NOT suited to this business.
This also goes a long way to explain why this business has a near 90% failure rate.
As wonderful as technology CAN BE, it is creating more laziness and entitlement than ever before in human history.
Partha
I continually resist the temptation to tell them exactly that, Partha.
Ha ha ha yes people naturally like to take the easy route. Nature is like that , a river is never straight it cuts its way through the softest ground in its path. I've met a lot of dumb people in my life I did property mgm't for 35 yrs and sales for 30 yrs yikes🤯
My mother grew a garden for 20 yrs and she discovered by accident that if you take manure and put it in a large barrel say 1/2 full then add water almost to the top of the barrel, let stand for a few days mixing will help but not necessary then take the water on top of the manure and sprinkle it around the dirt of the strawberries and instead of one crop of strawberries she would get three😁👌 but as you said people are lazy and want it right now😫.
That's ok someone is making money from these people🤪😜🤔🤭
Sure, someone is selling them big red buttons.
Hahaha!! Funny how alike you and I are Phil...
Now there's a frightening thought!
Oh John... yesteryear, when people realised that you needed to actually do something in order to achieve something.
In a way, as morbid as it sounds, I'm kinda glad I'll be dead in 50 years (hopefully, Hahahaha), a time when at least 95% of the world's population will have at the very least been a teenager at the start of the 21st century (the beginning of the technological/informational revolution).
Some of these people wlll be fantastic human beings and role models, but I'm willing to bet that over 70% of the world's population will be impatient and entitled.
Hey Maria,
Sure, that could be the case a lot of the time.
I have two children who were both born in the 21st century, but looking back at my own childhood, there were plenty of things I did without my parents knowing about it, LOL.
So, of course, there may be parents who just stick their kids in front of technology just to "keep them quiet".
But then again, there are probably many parents who don't do this, but the same as me, their kids will always find a way to rebel.
That being said, you can even see this "instant gratification" and "entitlement" in adults, who were born well before the "technological revolution", so they grew up without mobile phones, computers, Facebook, etc. but now they are "addicted" to technology.
Every invention that has ever been created in human history is to "make people's lives easier".
But, now more than ever, there are "inventions" to keep us entertained, but many of these are also affecting our mental and emotional wellbeing.
A prime example of this is how series and TV shows are now created on Netflix, and how Netflix works.
Every episode ends with a "cliffhanger", so you want to know what happens next, and Netflix removes all advertisements and runs smoothly from one episode to the next.
So, NO waiting time, no adverts to break up what you're watching, and you could easily end up watching a show for the entire day.
This is technology "manipulating" us and we don't even realise it.
Partha
Hahahahaha!!!
Of course I love Netflix and how "easy" it is.
All I'm saying is, 15-20 years ago when watching a TV series you probably had 3-4 ads during every episode, and when the episode ended you would have to wait a week to watch the next one.
So, even though Netflix is wonderful and I truly love it, it is also "training" us to be impatient.
Well said. We normally come up with a blank slate most of the time. But we can work through this by brainstorming the niche that we choose. Kyle said to every niche find ten keywords and break those ten keywords into smaller keywords. most people do not read an article every day. Join the library, find credible sources like Britannica, etc. For me, I try to read every day.
“Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.”
G. Michael Hopf
Unless other factors combine to bring them a dose of realism. All sorts of things may happen.
So true, Maria. My kids range in age from 32 to 53. I'm so glad to have raised them with a maximum of love, a modicum of discipline and largely pre-electronics!
Partha for PM!
Currently watching maybe half a dozen series on Netflix and a couple on Amazon Prime so I have to agree. None of my kids needed an external alarm when they needed changing. They cried and whomever was closest changed them. It worked quite well.
Maybe, Partha, but I certainly prefer immediate online banking to waiting for the bank branch to open and then queuing up until a teller became free. For instance!
Ha ha ha I remember still 🤔🤭 ha ha as a kid in the late 50 's going to see a matinee on saturday. For 25 cents you saw a movie for 10 cents and a small coke with a small popcorn was 15 cents🤯😜 a lot of kids would go to the movie early and sit up front so they could catch one of the dozens of chocolate bars they threw to the kids. Prior to the main movie there would be a cartoon, elmer fudd or bugs bunny etc and then a batman show with batman getting into trouble and that's where it would end 🤯so you had to come next week to see how batman got out of his predicament 🤔😜🤭
Did you see the manipulating there?
It's been going on for years !
I was in sales for years and they teach you to make sure your selling pitch has urgency, like limited time offer😜
Different era same crap ha ha new snake oil!
An interesting concept. Thanks, Jason.
Absolutely, John. Technology has changed the speed of delivery, not the basic principles.
Very well said, Partha and very true indeed!
I don't know what the failure rate for an online business is, but I would have said higher than 90%, more like 95%! But that's purely a guess, I haven't carried out any research!
Have a great day.
Roy
The funny thing is that for most people who fail, it's always someone else's fault!
Yes, that's very true, Phil! That's another reason why they will never be successful!
If I see a bad review about Wealthy Affiliate, (which is unusual), sometimes I can look up the member. 95% of the time, you discover that they haven't actually done a thing! Maybe they have completed their profile, but there are no signs of any other activity!
Roy
The problem is you can never improve if it's never your fault.