About MozMary
Rank 11771
16,787 followers Joined September 2014
------------------ *update on the 20 week challenge - it seems I took on a war not a niche! I spent 7 months helping peeps all over

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89

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asked in
Getting Started

My bank asked me to find out what the second charge from WA merchant was when I bought a domain - I'm not used to seeing two charges, the second one works out around a dollar?<

Kyle got you covered here.

Any domain I buy gets charged a conversion fee from USD to AUD of around a few cents. It's weird that your bank would ask you what it was for though, as conversion fees are bank charges.

That is a conversion fee charged by your bank, we only charge what we say we are going to charge. Some banks charge additional fees on the backs of their users.

it was the bank that rang me said it was the merchant ID of WA on both charges, and they put a block on the card...it's weird that WA showed up twice on the bank statement, conversion fees don't usually. I got it unlocked but their system is confused somehow

if the money is taken directly from your bank - do they charge a conversion fee - if not within the US...
i know mine does....

the charge came from WA as a second charge, bank blocked my card to ask me then told me to find out so it's not them. They said it's the same merchant id number...very unusual

i would go through wealthyaffiliate.com/contact and choose billing...it goes through to Kyle...
and they should sort it...hopefully a glitch...but shouldn't be there...
i hope you get it sorted....
glad you bank is looking out for you - hopefully the main payment went through or your domain is not paid for...

yes Kyle answered and thought it was a conversion fee - but definitely two charges from WA, so perhaps the bank has got too 'high tech' all this automation has gone nuts

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Buying domains second charge for around a dollar?

Buying domains second charge for around a dollar?

asked in
Getting Started

My bank asked me to find out what the second charge from WA merchant was when I bought a domain - I'm not used to seeing two charges, the second one works out around a dollar?<

Kyle got you covered here.

Any domain I buy gets charged a conversion fee from USD to AUD of around a few cents. It's weird that your bank would ask you what it was for though, as conversion fees are bank charges.

That is a conversion fee charged by your bank, we only charge what we say we are going to charge. Some banks charge additional fees on the backs of their users.

it was the bank that rang me said it was the merchant ID of WA on both charges, and they put a block on the card...it's weird that WA showed up twice on the bank statement, conversion fees don't usually. I got it unlocked but their system is confused somehow

if the money is taken directly from your bank - do they charge a conversion fee - if not within the US...
i know mine does....

the charge came from WA as a second charge, bank blocked my card to ask me then told me to find out so it's not them. They said it's the same merchant id number...very unusual

i would go through wealthyaffiliate.com/contact and choose billing...it goes through to Kyle...
and they should sort it...hopefully a glitch...but shouldn't be there...
i hope you get it sorted....
glad you bank is looking out for you - hopefully the main payment went through or your domain is not paid for...

yes Kyle answered and thought it was a conversion fee - but definitely two charges from WA, so perhaps the bank has got too 'high tech' all this automation has gone nuts

See more comments

asked in
Getting Started

Since quitting Avast cleanup premium they left me wide open to apps being installed every day on my computer - it's like getting shat on because you didn't continue subscribing

I had some problems, which were solved by my computer guy, now Avast keep asking me to renew??

I would consult with their docs or ask their support. You may want to ask their support to remove you from marketing. That's what causing the issue I believe.

so you haven't solved it yourself at all and are guessing and the age old problem that now my question is 'answered' but not answered and less likely to been seen...
*the age old problem of ambassadorship at WA...

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How to turn off push to install?

How to turn off push to install?

asked in
Getting Started

Since quitting Avast cleanup premium they left me wide open to apps being installed every day on my computer - it's like getting shat on because you didn't continue subscribing

I had some problems, which were solved by my computer guy, now Avast keep asking me to renew??

I would consult with their docs or ask their support. You may want to ask their support to remove you from marketing. That's what causing the issue I believe.

so you haven't solved it yourself at all and are guessing and the age old problem that now my question is 'answered' but not answered and less likely to been seen...
*the age old problem of ambassadorship at WA...

See more comments

asked in
The Wealthy Affiliate Platform
Updated

Site support still giving me 'we will respond soon' messages going on hours now, the ddos is over according to Carson, it would have taken a short time to restore the entire we

Is everything OK now.
If not I would just ask for a status update from SiteSupport.

I had this problem last night but all fixed about an hour later

I can't even send a message or ask a question! Good luck with your situation!

websites tab, scroll to bottom site support?

The site support said that they are working on the issue. It will help if we trust them and be patient.

are you also having issues as the ddos is fixed, so they said

I have been experiencing the same issue, but it is now fixed.

they got back to me 4 hours later to say it's fixed, most [or all of the] people on my question were back in directly after the ddos attack was over

Hi

Is this relating to your other question?

.

it's relating to what Carson said on that ...he was very surprised seeing as the server was restored hours ago and thought site support would fix it hours ago...so is it just me or are others out too

Carson has asked to create a ticket to investigate as not sure what the issue is.

I would follow up with site support.

Here we are not effected.

something extra seemed to happen to my site, when the ddos attack was over people started saying they got back in, I'm just in 4 hours later [!] that is how long it just took site support to tell me it's working now...Carson was surprised it hadn't been back, some major gremlin...

Hope this has been resolved now.

Joyous Merry Christmas to you and yours!

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Anyone else still waiting on site support to reply to login?

Anyone else still waiting on site support to reply to login?

asked in
The Wealthy Affiliate Platform
Updated

Site support still giving me 'we will respond soon' messages going on hours now, the ddos is over according to Carson, it would have taken a short time to restore the entire we

Is everything OK now.
If not I would just ask for a status update from SiteSupport.

I had this problem last night but all fixed about an hour later

I can't even send a message or ask a question! Good luck with your situation!

websites tab, scroll to bottom site support?

The site support said that they are working on the issue. It will help if we trust them and be patient.

are you also having issues as the ddos is fixed, so they said

I have been experiencing the same issue, but it is now fixed.

they got back to me 4 hours later to say it's fixed, most [or all of the] people on my question were back in directly after the ddos attack was over

Hi

Is this relating to your other question?

.

it's relating to what Carson said on that ...he was very surprised seeing as the server was restored hours ago and thought site support would fix it hours ago...so is it just me or are others out too

Carson has asked to create a ticket to investigate as not sure what the issue is.

I would follow up with site support.

Here we are not effected.

something extra seemed to happen to my site, when the ddos attack was over people started saying they got back in, I'm just in 4 hours later [!] that is how long it just took site support to tell me it's working now...Carson was surprised it hadn't been back, some major gremlin...

Hope this has been resolved now.

Joyous Merry Christmas to you and yours!

See more comments

asked in
The Wealthy Affiliate Platform
Updated

Hi guys, I'm waiting two hours on site support with no response but I can't log in at all, this site has so many gremlins I don't get it...

Update: ok I realise it's not

Featured Comment

Hey Mary,

Tonight we experienced a DDos attack on one of our servers which took the server totally offline. It was a large scale flood of traffic on a particular website hosted on this server. While we dealt with the attack the sites on this server would have experienced "Bad Gateway" errors as the server was simply overwhelmed.

We were able to get the attack under control and the site that was being attacked is now on a server that will not affect other sites.

If you're still experiencing any issues, please create a SiteSupport ticket and we can help you out from there.

Carson

I wonder who the unlucky sod was whose site was at the center of it all...my site is still not accessilbe...[!]

Please create a SiteSupport ticket so that we can investigate, perhaps not related to the DDoS attack on the one server because that server has been back up and running for the past few hours already.

I have a ticket in but no response

There is something going on in the background,

Although I can log into my website... when i am trying to make an edit and save something.. it ain't happening...

I am sure they will sort it asap though... they normally solve issues like this pretty quick!

Chris

Thanks Chris, yes when Timotheus mentioned his two sites I suspect something very serious indeed going on in the background - at first I thought it was just me as I'd had so many unusual gremlins with this site but right now I think some folks probably working hard in the background alright with a server [!]

OK cool... My issues now seem to have been resolved... so i hope yours is too :)

Nice to talk to you.. and have a great Christmas

Woops no I'm still bad gateway, I hope my site wasn't the one Carson mentioned! lol

yes, it's nearly the big day, have a great one! :)

I haven't been able to get into my site, either. I agree with Timotheus; let's give support the time to fix the problem.

Margaret

you back yet?

No, ma’am.

Sorry to hear, normally if somethings going to go wrong, I'll find it lol.
Hopefully will be fixed soon

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Why am I getting bad gateway can't log in?

Why am I getting bad gateway can't log in?

asked in
The Wealthy Affiliate Platform
Updated

Hi guys, I'm waiting two hours on site support with no response but I can't log in at all, this site has so many gremlins I don't get it...

Update: ok I realise it's not

Featured Comment

Hey Mary,

Tonight we experienced a DDos attack on one of our servers which took the server totally offline. It was a large scale flood of traffic on a particular website hosted on this server. While we dealt with the attack the sites on this server would have experienced "Bad Gateway" errors as the server was simply overwhelmed.

We were able to get the attack under control and the site that was being attacked is now on a server that will not affect other sites.

If you're still experiencing any issues, please create a SiteSupport ticket and we can help you out from there.

Carson

I wonder who the unlucky sod was whose site was at the center of it all...my site is still not accessilbe...[!]

Please create a SiteSupport ticket so that we can investigate, perhaps not related to the DDoS attack on the one server because that server has been back up and running for the past few hours already.

I have a ticket in but no response

There is something going on in the background,

Although I can log into my website... when i am trying to make an edit and save something.. it ain't happening...

I am sure they will sort it asap though... they normally solve issues like this pretty quick!

Chris

Thanks Chris, yes when Timotheus mentioned his two sites I suspect something very serious indeed going on in the background - at first I thought it was just me as I'd had so many unusual gremlins with this site but right now I think some folks probably working hard in the background alright with a server [!]

OK cool... My issues now seem to have been resolved... so i hope yours is too :)

Nice to talk to you.. and have a great Christmas

Woops no I'm still bad gateway, I hope my site wasn't the one Carson mentioned! lol

yes, it's nearly the big day, have a great one! :)

I haven't been able to get into my site, either. I agree with Timotheus; let's give support the time to fix the problem.

Margaret

you back yet?

No, ma’am.

Sorry to hear, normally if somethings going to go wrong, I'll find it lol.
Hopefully will be fixed soon

See more comments

asked in
Authoring & Writing Content
Updated

going in circles here, this

Have you purchased a licence for Microsoft 365?

yes subscription renewed, lapsed a couple of days as I was being given free office with a course but when the small print said uninstall visual studio it got hairy so I went back to paying them but then the bug hit = just pops up every time I go to open word or excel

I think you'll need to un-install office & re-install. Un-install via Control Panel - Programs & Features - Office 365 (un-install). Reboot , then login to your Office 365 account and install again from there.

done twice already! and install takes over an hour...never seen it in all my years with them but they are smug about it, say they know it's out there happening to people...and good luck with that!

That shouldn't happen. Which version of Windows are you using? I'm a qualified IT Technician and normally a full re-install does the trick. Is it Microsoft Support you are communicating with?

see the comment further up, someone had to do something real tricky also microsoft have admitted on their site the pop up box is something their end but the others at least seem to only have to click it every time, I'm not getting in at all to word. I can't get through to actual support just their arms length 'help'

I can sort it for you remotely if you like but I’ll need to connect to your computer

it's a renewed subscription, the pop up box is every time word is opened and goes nowhere, they don't offer any chance to click anything but thanks for all the links

I try contact their support if you can.

Also try disconnect from broadband and see if it works.

And you're very welcome.

they are one of those superbig tech companies that don't give a damn about folks, so support is doled out to links that aren't that useful...they have been smug enough to say they know some people are plagued by a bug, but I got the impression they at least got into their files before it asked them to sign next time...

Disconnecting from the Internet will not work, the Internet is required to install Office 365.

To install, yes that's true, and to input passcode sometimes it would work without. However I have not used Microsoft 365 but other versions. Thank you for your notes.

These are some alternatives you may want to look at

https://www.thebalancesmb.com/best-microsoft-office-alternatives-4582783

Makes sense thanks Terry.

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Microsoft office anyone find where to click for the license?

Microsoft office anyone find where to click for the license?

asked in
Authoring & Writing Content
Updated

going in circles here, this

Have you purchased a licence for Microsoft 365?

yes subscription renewed, lapsed a couple of days as I was being given free office with a course but when the small print said uninstall visual studio it got hairy so I went back to paying them but then the bug hit = just pops up every time I go to open word or excel

I think you'll need to un-install office & re-install. Un-install via Control Panel - Programs & Features - Office 365 (un-install). Reboot , then login to your Office 365 account and install again from there.