Issues setting up new outgoing emails in GMail through WA domains

Last Update: August 22, 2014

Hi.

I've had an issue setting up a new email account on a WA domain, which I wanted to link to GMail (to receive and send emails through that domain).


The Issue With GMail

The problem is, GMail no longer lets you send email from their smtp.gmail.com outgoing mail server - instead, changing to your domain server - eg. smtp.yourdomain.com

Unfortunately, WA is doing something similar. I asked Carson about it:

He advised: "What we have discontinued is allowing webmail to be used using our SMTP settings which can mess things up with using 3rd party email clients like Microsoft Outlook (yuk). There are actually VERY few people that use 3rd party programs like outlook with webmail."


So...

It should still work for existing account setup before the start of August, but this thread from Google https://productforums.google.com/forum/#!msg/gmail/GyeMcHv1U-g/OC2v0YPf2T8J notes:

"We rolled out a change yesterday for new accounts where if you would like to send mail as from a non-Gmail or non-Google Apps account (see updated help center article here: https://support.google.com/mail/answer/22370) you can no longer use the option of Gmail's servers to send your mail. Google is a strong supporter of email authentication standards including DKIM, SPF and DMARC. This is one in a series of changes to strengthen email authentication, and end any practices by Google products which break authentication."


So, it seems we're stuck if you're setting up new email accounts.

WA won't allow you to use their SMTP servers to relay emails, and Google has done the same for the reasons stated above.

The problem that leaves us is, when you try to setup a "Send Mail As" from GMail - it will now ask you for your SMTP server - which if it's a new email on WA - you can't do.


Workaround :)

There are two things we can do if you still want to have "mail@yourdomain.com":

  1. Start using the built-in webmail - which is really poor in functionality etc or
  2. Setup a new GMail account for each new email address you setup within WA.
To use (2) - register for a new GMail account, eg:

youdomain@gmail.com

Then amend the settings in GMail to change the Reply-To address to:

mail@yourdomain.com

You can do that by:

  1. Clicking on the Gear icon in GMail
  2. Select the Accounts & Import tab
  3. In Send Mail As, click Edit Info
  4. Click on Specify a different Reply-To address
  5. enter your original email: mail@yourdomain.com
People receiving your emails will be able to see it's being sent from yourdomain@gmail.com (if they look) - but when they click reply, it will reply to mail@yourdomain.com

This isn't ideal - but we've got to work with what we've got - and if it's beefing up on security, and reducing spam/scammers activity, then I suggest we just accept it, and get on with it.

I hope this helps?

All the best, Mark

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Jobay Premium
I've posted this link in a few threads as i have had similar issues but i currently have working settings for an android bluemail imap setup which also translates to gmail app also:
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westho Premium
THANKS, I have spent hours of time and considerable frustration wth this problem on my website. Could you send me a web shot of the set up of mail on WA and one of what it should be on the websites to get it to me? I am going to follow the workaround, but screen shots would help. I am not sure what I do on the site.
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rodeves Premium
Not sure it if this is what you are looking for. If not, I apologize.
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RudViolet Premium
I have my WA website emails set up so I can read and reply on my iPhone. Is this what you're wanting to do...?
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jasoncancino Premium
Yeah I have mine set the same way...it goes to my yahoo account.
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Mark Tait Premium
Hi - this is an old post - WA have since made SMTP servers available.

Cheers, Mark
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RudViolet Premium
Hi Mark. Yeah, I think it was a no-no up until only a couple of months ago, because it's only recently that I've been able to do it. Soooo much easier to just have it all on my phone instead of the forwarding nonsense... Still. All sorted now :)
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DesiK Premium
Hi - can you do this without forwarding the WA emails to another email account?
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DesiK Premium
If so can you show me how as i don't want to forward my emails to another account either as i want my replies to come from my website email account.
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RudViolet Premium
Hi. Yes it's easy enough to set up. I have my emails coming through to my iphone. Just get all the info you need from going into 'SiteRubix' then 'SiteManager' and 'SiteEmail'. Beside each of your email addresses there is the usual 'Log into webmail' and 'Password' but there's also 'SMTP Settings'. Click on that and you'll see all the details you need including passwords etc.
The tricky thing is that when you're setting it up it'll ask you whether you are setting up an IMAP or a POP email account. For some reason the IMAP doesn't work for me so I've mine set to POP and it's been working great. It could be vice versa for other phones...
You'll then get all your emails to your phone (different email accounts of course) and so when you hit 'reply' the reply will come from your WA email addresses.
Hope this has helped :)
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CGrissom Premium
Thanks so much I will try to work with it. I have had the redriverbombs@gmail.com account with Google since 2010. I have the other personal email for over 3 years. The newer one has been in existence since last year. Thank you again so much. Blessings!
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Mark Tait Premium
Hi - I think this post is now outdated - I'm sure WA now allow you to use WA servers to relay (send) email.

If you go here: https://my.wealthyaffiliate.com/websites/email - and click on SMTP settings, you'll see the info you have to input into whatever email program you use - and therefore can continue to use now that WA has enabled this feature for us.

All the best, Mark
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kmelvin Premium
Thanks Mark, I wasn't aware we could do this.

I'll try it tomorrow.

Thanks for the help
Karl
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kmelvin Premium
Mark, that worked a treat and I can now sent/receive via outlook.

Can I ask how secure the email is?

Is there any factors we should consider when routing WA mails to a different service?

Thanks again for all your help.

Regards
Karl
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CGrissom Premium
Thanks so much Mark, I finally got it about 3AM Texas time! But it is done!!!!! Blessings to you!
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DesiK Premium
Hi mark - I tried this with the myMail app but in the WA settings the incoming SMTP setting doesn't have a port number and the app requires it. Any ideas?
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Mark Tait Premium
Hi - for incoming mail, try port 110 (that's what mine is set to anyway).

All the best, Mark
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kmelvin Premium
Hi, is it possible to use a different service for email hosting, separate to WA?

My friend originally had an email address set up using a separate hosting company. After setting up my site using WA, I used the WA webmail facility, but I would rather use the original email (as it links fully to outlook, and synchs with his phone).

Do I have to use the WA email now that my site is hosted here or can I use a separate email host (just for email)?

Thanks for any help
Karl
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JY2018 Premium
Mark,
Thank you for sharing this good experience,

John.
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Kelara Premium
It's kinda sad that I had to waste a whole day messing around with this only to find out it won't work properly.
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Kelara Premium
So I guess I will be moving my domains as well.
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Mark Tait Premium
Hi - you may have commented at just the right time - Craig (Welshy) has just added a video of training for how to use the newly introduced WA SMTP servers: I did think it was a bad idea to not offer this service - but as always Kyle/Carson and whoever else was involved, were already thinking of the solution for us all.

I hope this helps?

All the best, Mark
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wendyteske Premium
I have emails in my mail server acct. If I forward my email to gmail, will I loose my mail or will it transfer
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Mark Tait Premium
Hi - if you setup a forward - then the email will be redirected to the forwarding account from that point onwards - and not go into your inbox.

Any emails in there already, should remain there I expect - unless you decide to move or delete them.

cheers, Mark
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RobPaul Premium
So can we not really point our domains to an email address on this site….
Is Domain + Gmail still the best suggestion?
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rvikram Premium
You can always point your domain to email address on this site. Provided you domain is pointing at WA hosting. You will find the option to set that in "Site Email" Tab under SiteRubix.
For the second part of your question - as per me, if your are looking for branding then you should have email like "username@yourdomain.com".
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RobPaul Premium
Champion Thanks for taking the time to reply :)

Bless up!
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Mark Tait Premium
Hi - I think the problem is in still being able to send emails as "you@yourdomain.com" - which you can't do, as WA don't have SMTP servers (mail servers that send emails out).

That's why I was suggesting the Google method.

I personally now use a domain hosted on one of my own servers, to relay emails "out" from my own email address.

All the best, Mark
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RobPaul Premium
Great Info….Thanks, Much appreciated :)
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Liz1 Premium
I've been looking into the best way to have an email address with my domain, be able to reply with the same address, and at the same time--and most importantly--be alerted to when I do get mail. Since you can no longer set up and send your domain email using Gmail servers (SMTP) this is what I’ve set up:

- Set up an email account in the space we’re given here using the Atmail system. EX: mailto:me@mydomain.com.
- Open up your Gmail account.
- Follow the instructions that Bo the Web Guy (great video, Bo!) gives in this tutorial for checking mail using others accounts:

Use Gmail to Check and Send Domain Email

Stop when he gets to the part about “using Gmail to send email” (at about 3:02) because this can no longer be done. Bo's instructions work for checking your mail in your Gmail account but you won’t be able to *reply* using the domain address.

A Google forum discussion about it is here: https://productforums.google.com/forum/#!topic/gmail/CMxvl1qMID4

So now you can either reply from your Gmail account, and a good idea mentioned here is to set up an account using mailto:yourdomain@gmail.com, or just login to your WA mail and reply from there.

An extra step I’ve taken is to have my mail at my Gmail account forwarded to my Outlook mailbox so I get alerted there also. To do that:

Go to: Settings in Gmail
Select Tab: Forwarding and POP/IMAP
Select: Forward a copy of incoming email to (put the address in the field)

Hope I've explained this fairly clearly but if not, just ask.
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RobPaul Premium
Hey Thanks for that Liz…. sounds like a wee bit of a process
but sometimes we just have to do what we have to do I guess aye.

Awesome :)
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Liz1 Premium
That's because I gave details. :-) I could also say I just want an email connected to my domain and be able to know when I get an email to it and to be able to reply from it. So I connected it to my Gmail and Outlook accounts.
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Mark Tait Premium
Hi - what is your outgoing Outlook email sending through?

Thanks Liz,

Mark
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RobPaul Premium
Cheers Mark…yes I thought that may be the case..
Bit of a shame really…. as i don't really like having
to bounce out or to & from places….and this platform
comes oh so close to delivering it all….a Total One Stop Shop!

Maybe One Day soon perhaps :)

Appreciate that :)
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rvikram Premium
Hi Mark, Just a little update, I have just tested that we can have email and send from WA server, the process, I have already mentioned. The email interface being used of Atmail. Thanks.
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Mark Tait Premium
Hi - yes we can still use Atmail - but then you have your inbox managed from one location, and your outgoing mails managed from a poor webmail client.

Is that what you're having to do in your setup?

all the best, Mark
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Liz1 Premium
If I hit reply in Outlook I can choose from a dropdown list what domain address to send from. I can use my default email address from Time Warner (my cable company), a couple of gmail addresses, or my web domain address connected to my site here.

However...if I choose my web domain address, right next to it will appear "via mailto:me@myoutlookaddress.com" so whomever I'm replying to will see that email address also. Not a big deal but getting it in Outlook to reply from it was not why I have it set up this way.

My problem was not knowing when and if I get an email to my domain address. Now I'll know and I'll just login to Atmail and reply from there.
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Mark Tait Premium
Ah - understood - so your outgoing mail will be using your Time Warner SMTP server - while specifying a different Reply To email address.

That's fine - that's what I was describing using GMail above - I just wanted to be 100% clear in case anyone else reading this thought you had found a way to send via WA SMTP.

Thanks for clarifying,

All the best, Mark
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RobPaul Premium
Thanks Liz… :)
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Liz1 Premium
Sure. Maybe if I played around with the Time Warner server to get and receive the domain mail through them, it might work?? But I ain't got time for that. :-)
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Liz1 Premium
No problemo. :-)
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Waldo P Premium
Hi Mark,

So you are using an outside hosting service then, am I right?

I am considering doing this for branding purposes; it would be unprofessional for an email to show up with the @gmail, regardless of where the actual reply go.
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Mark Tait Premium
Hi - yes, I have a SMTP server I used for sending emails.

Do you mean just having "gmail" in the header? As you can "reply as" using a GMail account.

Either way, Kyle's eluded to the outgoing email situation being updated shortly.

Cheers, Mark
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Waldo P Premium
Based on what I read in another post, someone actually transferred their hosting out of WA after the frustrations with the email.

I tried the gmail option, but the header keeps showing "mailto: xxx@gmail,com" next to my name.

I will wait for a bit to see if anything new comes up. I really dislike Atmail and would seriously consider transferring my domain if I have to.
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Mark Tait Premium
Hi Waldo.

When you setup your email in GMail, under Accounts & Import - there is the option to "Send Mail As".

So if you setup your email here to forward to your GMail account - say it was "waldo@mydomain.com" forwading to waldo@gmail.com.

Then make sure: Reply from the same address to which the message was sent - is selected.

That should sort it for you.

Cheers, Mark
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djlv Premium
thanks for the info. This whole email thing has been a bit of a nightmare for me recently..
I've always used Outlook to manage my mail without any issues but since i shifted my hosting over to WA with a couple of my domains a couple of months ago I'm getting recurring random bounces, duplicates, etc.. non of which occur with the my private emails which are not hosted via WA.
So i thought i'd give Google Apps For Business a go for managing my domain based emails.. had a Google rep on the phone for over an hour trying to help me set it up only to discover that WA will not provide the DNS records needed by Google for me to use their service...
WA support said I need to use their webmail email service.
Can't say I'm too excited about that.. maybe i just need to give it a go?
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Mark Tait Premium
Hi - if you're using Googles Business Services, then "as I understand it" you can use their SMTP servers to send your emails - and this issue would go away.

Alternatively, use your ISP's SMTP servers.

Webmail is a definite option - but not really practical for the kind of use we need it for.

All the best, Mark
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djlv Premium
Thanks mark. Google needed my DNS records to verify my ownership of the domains so i could proceed with the setup.. quite frustrating not to be able to provide.. so I'm at a stale mate on that one.

Really i'd like to establish a system i can use which gives me more flexibility on the road.. which is why i thought the Google for Business service might be an ideal option..

Any other advice or recommendation?

Thx again
Dino :~)
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Mark Tait Premium
Hi Dino - what exactly are Google asking for?

You DNS records could be IP addresses, whois records etc - if you can confirm, then I'm sure me or someone else may be able to recognise what it is they're looking for.

Cheers, Mark
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djlv Premium
Mark the Google Business Services rep was asking me about my DNS info so that they could create a TXT record (whatever that means)..
When i put the above request to WA support the response i got was "You can not provide this DNS information because WA does not allow custom DNS record services."
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Mark Tait Premium
I'm sorry mate - I'm lost at this point.

TXT records are just information about your domain. I'm not sure why WA wouldn't disclose that - so I'll have to step back, and hope that someone else can offer some advice.

I would go back to support though, and try and clearly explain what your situation is, and what you're trying to achieve. It may be that they haven't fully understood your request.

All the best, Mark
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judebanks Premium
@djlv

I think WA support may have been suggesting that you use the WA email forwarding service. You don't need an Atmail account to use the forwarding service:

Kyle's video is here:

https://my.wealthyaffiliate.com/training/creating-email-accounts-email-forwards-for-your-website

~Jude
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djlv Premium
Thx for chiming in with that @judebanks.

I understand that forwarding is an option but what i'm wanting to do is have a more stable and reliable system in place to manage all the emails from the various domains that i'm associated with.. in as way that also gives me easy flexibility with regard to traveling which is why i thought i would give the Google Gmail for business a go.. but in order to use that service they need access to the DBS records..

This is the response i received from the Google rep:

**********************************************************************
"This is the first time I have ever heard of a DNS host denying a customer access to their DNS records. Going on what WA are saying you will not be able to use Google Apps Gmail, as you need to reroute your email by changing the DNS records.

The only way to enable your Google Apps account, as it stands, is by getting WA to update the DNS records for you, so you need to talk to them to resolve this issue... "
**********************************************************************
It appears the only way i may be able to utilize their servoce is by shifting my web hosting back to GoDaddy..

This also goes a little over my head.. :~)
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ApachePine Premium
Ya this is the only thing that I ABSOLUTELY HATE about WA. They won't let us access any of our hosting records like normal hosting sites. SO we have to jerry rig some BS email system to work. If they would just let us change our MX records to what google needs it would work perfectly. It is so simply. I think they are too cheap to provide this service.

I AM COMPLETELY FRUSTRATED WITH WA ON THIS ISSUE!!!!!!!
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Mark Tait Premium
Hi - yep, I get that - but the tradeoff is we are getting a LOT from WA in terms of training, access to webcasts, forums, free websites etc - so before you make any rash decisions, please think about that vs what you would get from elsewhere?

For me personally - I have my own dedicated server, with SSL protection etc - for a specific program I run - I have a VPS with various websites that are not secure, but require some programming I can't do on WordPress websites (I'm a .net programmer) - then I have my WA hosted websites - which are for the sites I build here, using the WA training - so I am probably in the minority of having a server I can send my mails through without issue.

I 100% get WAs stance on the outgoing email though - as it would be easy to find out a SMTP outgoing email server, set-up quick authentication (login/password) for it, and send billions of spam emails through that server - rendering their legitimate services branded as spam by all of the other web servers out there.

You can definitely find domain hosts out there that will provide SMTP services - but at the end of the day, you get what you pay for. I'm very happy with what I get for what I pay for from WA.

All the best, Mark
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djlv Premium
I totally hear you on this too..
This whole email issue has been a nightmare for me.. In the end i made the decision to remove the domains that i own & have hosted here at WA & get them back over to GoDaddy so that i could set myself to operate more effectually with Google Apps etc..
Shifting my website from WA over to GoDaddy was also a nightmare because of such limited access to the data required..
I've come to the conclusion that WA is an awesome membership site for training & education.. & the fact that you can also build & host sites here under the same fee is an added bonus.. but that's not why i came here.
For the domains & sites which i am operating i have decided to have them hosted with GoDaddy where i can get full access to all the data & phone support & assistance 24/7.
I here for the education & training & i'll use the hosting for learning purposes..
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ApachePine Premium
Ya same thing with us. But we are still learning so it is kinda nice. But it is so frustrating to just throw away an email that I have been using for months and begin from scratch. I wish they would just give us more advanced settings.
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SowAndReap Premium
Thanks Mark, I was trying to set it up, then I read all the comments and I found yours, so I guess I will stop trying. lol Thanks again :)
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TheHammer Premium
Looks like your suggestion is going to be the only way... Thanks for sharing this.
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dreammmny Premium
What about setting up an Outlook email? It seems to play nice with Aweber.
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Mark Tait Premium
Hi - as long as you have an SMTP server you can use to send your email, then Outlook will work fine (I use Outlook on my PC, although I'm becoming less impressed as time goes on, with it's ability, or lack of, to spot spam).

Cheers, Mark
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djlv Premium
yes that another reason why i also want to look for an alternative to Outlook.. i am getting SO much spam it's getting ridiculous!
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Mark Tait Premium
My SPAM in Outlook is just silly.

It seems no matter what rules I setup, spam just knocks on the door, and walks right in.

I'd have more time for Outlook if it could address this (in my mind) simplistic issue.

Cheers, Mark
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MaudMan Premium
I don't know what's going on now, but for the past several days, I'm no longer receiving any incoming email to my primary WA hosted domain. This is critical since all my personal financial stuff is tied to that address. I'm switching all the important stuff over to my local ISP email address and then I'm going to get my domains moved to a different hosting company. I've had nothing but problems with email since moving over to WA. It's very unfortunate.
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MaudMan Premium
Just did some further testing and verified that none of my WA hosted domains are currently receiving email. I don't even get a bounce message or error when I send test emails to them. I then switched my actual mailboxes to forwarding addresses, and those aren't working either. I have one forwarder that has been setup for months, and that one isn't working either.
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Timshazz Premium
Ditto.
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jazminf Premium
Thank you for the info Mark:)
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BenORourke Premium
Very interesting. Thank you for the information.
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JRCM Premium
Thanks
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KatieMac Premium
useful to know I have not had any problems but only have one from website keep this for reference should I need it.. thank you
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KevinCR Premium
Nice one Mark! Thanks mate!
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SowAndReap Premium
Hey Mark thanks!
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isoop Premium
thanks for the heads up!
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josephtai Premium
Thanks for sharing. Good info.
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3SEASONGIFT Premium
Thank for info
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robinjs Premium
I just tested WA hosted site email which was set up previously and it still works. Does what you have written above imply that it is going to stop working and that I need to keep checking that it works? And then decide on my next option?
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Mark Tait Premium
Hi - I'm not certain - what I've quoted came from Carson and Google (separately relating to WA and GMail) - I don't have any issues yet with "older" accounts - but I setup a domain recently (start of August), which is when I started having the issue.

Older emails appear ok for now - new ones setup, I run into this problem which is being reported.

Cheers, Mark
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discoden Premium
Hi Mark, yup, same problem with me... I was setting up my domain email to gmail about a week ago (August).
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MaudMan Premium
I was going to post about the same issue when I discovered a couple weeks ago that none of my outbound WA email was working from my Gmail account. I opened a ticket with WA support and was basically told they discontinued that feature and that I should use the webmail client. Unfortunately, I haven't found a decent webmail client that I like other than Gmail.

I'm a little surprised WA would make the decision to stop allowing outbound SMTP on hosted domains that we pay for without notifying anyone. I suspect the vast majority of folks here were using email in this fashion with their gmail accounts. Every other hosting companies I've used in the past, and still use (besides WA), allows outbound SMTP on my domains.

The best solution I've found so far is to use the SMTP server provided by my local ISP. It works exactly as my WA outbound mail used to work, with the only downside being that the mail headers reveal who my local ISP is as well as my account name. I don't like that, but at least it's a workaround until I can move my remaining domains off of WA hosting.
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Mark Tait Premium
Hi - I suspect if Gmail and WA are stopping this service, then other ISPs won't be far behind.

If spam filters and other email delivery servers are starting to block emails that come through SMTP servers other than the actual domain server, then email hosts will start to be blacklisted - and that is a very bad thing to happen to any reputable host.

So I'm not sure how much longer the local ISP will be happy to provide that service (if for ever more - then great).

Cheers, Mark
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MaudMan Premium
Somebody has to allow outbound SMTP email! :) That's exactly why our PAID WA domains should allow us to pass outbound SMTP email through our own shared servers, especially when we are authenticating against the mail server with our domain account credentials. It really makes no sense that WA would disable this feature.
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Timshazz Premium
Ahhh...I'm connecting the dots now. A few of us had issues with our emails being rejected saying WA had been balcklisted. When I enquired they said they were investigating and then never got backuntil I enquired again last week....All seems connected we are just not being informed of the whole picture.
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BryNDar Premium
Hey Mark... If it helps... we use Amazon SES to send out going mail for just about all of our businesses now. There is a free tier you can leverage once authenticated, you can send up to 10,000 emails a day through their SMTP servers....

We've yet to hit a volume level where we've been charged for the service and you can then send fully qualified emails and set-up DKIM authentication...Please let me know if you're interested ~ Bryan
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Mark Tait Premium
Hi Bryan - thank you for that.

Yes I am interested - and I think a good number of people here would be too.

Cheers, Mark
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BryNDar Premium
Sounds great... if you think there would be a demand I'll try and pull together some training over the weekend on how to set it up... There are some complications to it, but if I can handle it... how hard could it be :-)
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Allynl Premium
Brian and Mark: I had no idea about Amazon since I'm new to having mail clients and a good website here at WA. Thanks for the info and any other places that I might learn more? Thanks ... Allyn
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wallwolf Premium
Email is becoming a real issue with my projects so any advice appreciated. Tim
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AndreDube Premium
Hi Mark and team!
I am using Gmail with my domain with Google Apps for Business.
It only costs 50$/Year/user, and gives you many more features,
including 30Gb of Google Drive space, and It is easy to setup.
Have a look here: http://goo.gl/pqlQ2G
(It is my affiliate link :o) )
They also gave me a few coupons for a 10$/user
Let me know if you need one.
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Mark Tait Premium
Hi Andre.

Thanks for the heads up.

Do you know how many emails you can link to your account (I think the default on the free account is 5). Or is it only alias's eg. email1@yourdomain.com email2@yourdomain.com etc

All the best, Mark
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AndreDube Premium
I have at least 10 aliases, but i don't know if there is a limit.
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Mark Tait Premium
I think I read there was 50 (been having a look since you commented) - which I'm sure is more than enough for most people's purposes.

Cheers, Mark
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Loes Premium
I tagged this one, think I am not using it yet, haven't experience any mail problems for now. Loes
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Mark Tait Premium
Thank you - I hope it helps when the time comes.

All the best, Mark
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