SiteComments, A Constant Focus on Improvement.

Last Update: April 15, 2019

You have asked for improvements, we have responded.

There has been much controversy surrounding SiteComments and the underlying comment quality in recent weeks, and over the past month or so. Since introduction of "certified commenters" where there was a monetary incentive added for those that are top commenters within the platform and retaining a certain level of quality, there have been many requests for “better” comments.

The problem? Anytime you add a financial element to a platform there are going to be those that try to game, abuse, or “trick” the system into thinking you are authentically using it. When in reality there is actually financial motivation as the driving factor.

Because of this, and because of everyone’s useful, insightful, and thorough feedback on the issues with the platform, we are making some much-needed changes to the SiteComments platform which will curb this sort of “low quality” activity.

Disabled MANY Users From Platform

Our first step to analyzing and assessing low quality, was to inspect those accounts of commentors whom were getting disapprovals, yet were still above the acceptable rate. We found there was a consistent habit of very low quality commenters. In fact, there was a large trend of “system gaming” that we found that is not easily detectable through the many algorithms that we have in place.

In other words you can build all the technology in the world to try to anticipate and prevent different types of fraud, but it is not always going to be perfect. In the same way Google develops algorithms to prevent low quality content from ranking well in their search, they are not always perfect.

As a result, we have determined that there were many “bad actors” within the SiteComments platform and have subsequently disabled their accounts. They are no longer going to be able to use SiteComments as we take this sort of activity and what we deem as borderline fraudulent behaviour seriously.

Those that are offering quality comments, are now going to rise to the surface and without these high volume, yet low quality users, you are going to see some major improvements to the SiteComments platform.

Manual Review on All Certified Commenters

A Certified Commenter is one that meets the appropriate criteria to allow them to earn “cash” credits through the SiteComments platform. In other words, if you are certified you can earn an income through the platform as many people are.

Another update we are making is a manual review process for those that get accepted into the Certification platform. We are going to be reviewing the type of comments being offered, and will be assessing the overall quality, before they can earn cash credits.

If you are reading people’s posts, then offering quality comments you have NOTHING to worry about. You are going to be accepted into the Certification program (upon achieving that status) without issue.

Those that are trying to game the system into thinking you are a quality users, or trying to trick others into approving “mediocre” (at best) comments that are relevant but done through pretty broad and ambiguous comments, they are not going to slip through the cracks any longer.

Again, people that are reading others posts and then offering quality, relevant, and engaging comments will not be impacted by this. Those that are trying to game the system will have their accounts reviewed and disabled.

A Suggestion: Disapprove Comments That Are LOW Quality

One thing that I think has led to this slight breakdown of SiteComments is acceptance of comments that shouldn’t have been accepted. If someone offers you a comment that doesn’t speak to the exact article, is generic, has poor English, or that is being copied from elsewhere in your content, DISAPPROVE IT.

That will help weed out the low quality comments from the platform, and allow those that are truly offering the most authentic and highest quality comments to rise to the surface.

Low quality comments should led to a disapproved comments. Medium to high quality, should led to approval.

Just remember one thing. Lots of people are learning when they first join in on the SiteComments platform, so when you disapprove a comment make sure you leave a note as to WHY it was disapproved and what they could potentially do to improve their comment next time. In many cases it could just be someone making a rookie mistake that you can help improve their comments moving forward.

We Continue to Improve As We March Forward.

Your feedback has and will always dictate the future of WA, what we developed in the past, the improvements and changes we make, and the platforms that we work on for the future.

On any given week we are rolling out MANY new changes, some more obvious than others. But our release schedule is almost daily and these are changes that continue to improve the platform, community, and industry leading level of service that you have come to expect here at WA.

This is just one of those and we appreciate everyone’s feedback (and in some cases complaints) about what was happening in the SiteComments platform. We are going to continue to work towards mitigating the low quality comments in the platform from gamers/fraudsters, helping those that legitimately make mistakes improve their quality, and reward those that are truly offering authentic and high quality comments. We appreciate you!

If you have any comments about our changes and decisions here, questions or further feedback/insights, we would love to hear it. :)

Join the Discussion
Write something…
Recent messages
Carson Premium Featured Comment
Any "certified commenters" that have lost access to being able to leave comments, it's due to the first round of manual reviews implemented today.

Templated responses, failure to show that the content has been read and understood, vague content that is "thin" on substance, poor grammar, spelling, or broken English are all reasons for disapproval.
Reply
chender684 Premium
Yes!
Reply
Anumicheal Premium
Is there going to be a second chance for account that is been removed to leave a comment in the future?
Reply
tracycole Premium
This is yet another form of Improvement and it would surely have a positive effect on the platform but I don't think dissabling accounts or revoking members access from the site comments platform is the main solution to this challenge.

Why do we offer the first 50 comments in order to be certified?

Why is there a certain percentage commenters should attain in order to maintain their certified status?

I think if there would be any development from this, let those requesting for comments do the needful by dissaproving any comment that doesn't match their interest or alternatively any certified commenter should have above 85% or 90% ratings. If those that requested for comments does not dissaproves, then it shows they are satisfied with the comments been offered, Its not a must they edit in order to approve. I want you to remember wealthy affiliate is one of the platforms that aids in teaching on how to write well and site comments platform has been improving commenters on their writing skills. I could remember I wasn't a good writer when I joined the platform but from kyle's trainings, I got to know consistent writing aids in special improvement and it worked for me.

I believe members should not just be cut off from the site comments just like that, A second chance should be given meanwhile if your certification goes below 85percent, then there should be a thorough penalty.

Wealthy affiliate has been a great platform where you can learn and earn. Its members shouldn't be cut off anyhow.

Thanks for your understanding
Reply
tripleturn Premium
Even people with a 98% approval rate have suddenly become bad commenters, gaming and abusing the system, according to Kyle.
Reply
mzakapon Premium
No one can perform 100% approval rate on commenting. Even the author of any specific article can be disapproved when he/she provides comments to the other author's article in any reason. A certain level of percentage should be maintained for revoking certified commenter permission. I think that this is not a good decision to revoke any certified commenter for getting quality comments. For a better solution, those specific authors can reject any specific comments which are not perfect for them instead of revoking access the certified commenter commenting ability. Any specific author's complaining should be judged based on all other's authors who are happy and replies for getting comments on their article from the revoked person. I expect that @Kyle & @Carson will reconsider this review and grant access to those certified commenters with more than 90% approval rate for a long time.
Reply
MMelnick1 Premium
Hi Carson, I writing to express my concern over my last comment rejection. Please review it for me. The author rejected my comment on the basis that they could not publish it to their website. They said they appreciated my comment and asked further questions. However, their rejection as mentioned was based on whether it would benefit them publically but not professionally.

I thought to get better comments ourselves we are supposed to be informative in making our comments. I'm totally confused and would appreciate your response?

Thanks, Mike
Reply
terri2018 Premium
Thank you Carson & Kyle! I stepped away from SiteComments due to this the low quality of comments received. I will re-visit again.
Reply
Alena10 Premium
I think that they are smart enough to figure this out,me I truly hate texting, I remember when I was first learning to type on my phone,what a pain,but I conquerd it.we didn't have computers in my day,I have learned the computer by myself,and we all will succeed in W.A.so hang in there .laney
Reply
andydao Premium
Some people on this platform fail to understand the concept of choosing which feedback they wish to have feedback on. If they choose to have experience on the topic or opinions about the topic. Then we are allow to write our experiences on the topic. Don’t just give an excuse saying that “because I will get denied or ban from Adsense because you wrote about your time in Wealthy Affiliate and it is the best platform, Google will think I am cheating.”
Reply
Pedrone Premium
I agree with you!
cia:o)
Reply
Bald Eagle Premium
I'm probably a bit behind but enjoying the process.
I am currently on my WA review and about half way through.
Maybe a bit less than that.
The images and using Canva are taking most of the time but the results are pleasing to my eye.
So far I have written 2,978 words for the review. I had no idea I had so much to say about WA.
Hopefully will finish the post off today s0 for now I am out of here and into "Content" to continue.
Reply
AJTrimble1 Premium
That's awesome, Lawrence. Well done, sir. Keep up the good work :-)
Reply
EdwinBernard Premium
I have noticed that I am able to receive more website posts to comment on. Whereas before it was much harder. I am assuming this is one of the results of weeding out commenters who had been gaming the system. I am just three comments short of 50 and looking forward to earning the responsibility of becoming an official commenter.
Reply
Alena10 Premium
Well good for you,proud to hear that's what you want to do,good luck with that.m no writer but w.a. does improve your reading and writing skills,I'm going to take a couple of classes,one being business and computer so this does help.
Reply
kiliwia62 Premium
I certainly do appreciate the approach you are doing to minimize low and generic comments. I know that it isn't always easy to find the "culprit" right away but, as you mentioned, it won't be long until those, who are using the Site Comment and the "cash" credit just for the game purpose.

I actually am not so keen on earning cash, don't get me wrong it is nice, but I really like to comment on a topic I am interested in, or to learn about, and of course, to help the person to rank better in Google, due to the engaging comments.

One thing I also like to mention is the factor about high-quality comments and what it actually means to me.

Sometimes, I do receive comments from outside WA, non-members, and due to my niche they also can be a bit challenging because the reader doesn't understand the concept of the subject matter and like to know and have more information, or they like to challenge me, but being still in the realm of "good" conduct like none-vulgar language.

I don't delete them but rather engage with them and I do believe this is also important and authentic. It is easier to deal with comments who "always" agree with the written content than someone who might be more challenging to the post but still isn't too offensive in its approach.

Then, back to Site Comment, just yesterday I have received a medium comment on an article where the topic, I do know isn't easy to understand to everyone. However, the person tried and wrote quite a bit which they also, at least a couple of times, got some Feedback mixed in.

My first impulse was to disapprove them, then I thought since most of it was still okay I rather do some short editing, without messing up the comment, and I approved it.

I did it because I thought this person might be still new to it and the majority of the comment was still good quality, so why kill it?
I also tried to find the person on WA but no luck, so I can write to them personally and explain to them the difference in giving a comment vs. feedback.

I find, that sometimes we need to look a bit closer before acting too quickly, just my 2 cents.

Sylvia
Reply
trymetoday Premium
It sounds like a there is a need for this, it’s a shame that people have to spend time reviewing and checking for the few, I am assuming it is only a few, as most of the comments I have received have usually been meaningful. I hope that just knowing they are been watched will create more constructive comments.
Reply
mzakapon Premium
No one can perform 100% approval rate on commenting. Even the author of any specific article can be disapproved when he/she provides comments to the other author's article in any reason. A certain level of percentage should be maintained for revoking certified commenter permission. I think that this is not a good decision to revoke any certified commenter for getting quality comments. For a better solution, those specific authors can reject any specific comments which are not perfect for them instead of revoking access the certified commenter commenting ability. Any specific author's complaining should be judged based on all other's authors who are happy and replies for getting comments on their article from the revoked person. I expect that @Kyle & @Carson will reconsider this review and grant access to those certified commenters with more than 90% approval rate for a long time.
Reply
sgregcrx Premium
I have 100%
Reply
Zappades Premium
I don't understand that 100% approval is necessary to be a verified commenter but at the moment the ones that have rejections are looked at a bit closer one by one.
Reply
tripleturn Premium
Even if the Almighty God should comment on some people blogs here, they would disapprove the comment, saying He is gaming the system. You can never satisfy some people. They removed people with 95% with a flimsy excuse.
Reply
bpais1 Premium
I have 100%.

Well...actually that's just for the comments made since this new "certified commenter" thing came into being.

Overall, in the 26+ months I've been at WA, I've only averaged 99%. I've had 2 disapprovals.

One disapproval was my fault (as a newbie, I confused commenting with feedback).

The other one wasn't my fault (the author either couldn't or didn't want to take the time to answer a question pertinent to their post).

Jim
Reply
lynnsam61 Premium
This is a great move. There will always be those who will try to game the system. These changes will make it a lot more difficult. I don't like rejecting comments and have once or twice even doctored them up in the past to make them satisfactory but hated having to do that. It often happened after getting several poor quality comments beforehand.

Erica
Reply
roamy Premium
Well done Kyle, the comments had slipped so low(most of the time) that for the last 2 months, I had not even bothered to ask for comments,why waste my credits when I knew the comment was going to be generic and low quality.
I hope this will improve things.
Reply
Fintyd Premium
Hi Kyle,
Similarly I have made some comments on websites that came after I had looked through the site in detail.My comments were thought out and genuine
However for one reason or another the site owner disapproved of what I wrote.
I know that every site owner has a right to do this but I feel that I spent a lot of time writing my opinion on the subject to have it dismissed so easily.
I think that if someone makes an effort to write it shouldn’t be so easy to refuse without good reason.
Reply
Avatarman23 Premium
Hey Kyle that's a very good idea. I would like to say since I've been here I have noticed a couple of changes with site comments and they have all been needed. I appreciate the work you and Carlson are doing and I'd like to say keep up the good work!
Reply
AlexEvans Premium
Hi Kyle, those improvements will take site comments to the next level, not only that but it will help everyone to increase their ability to engage by helping the ones that may be coming to grips with the idea of creating engagement via the placement of comments and also for folks placing quality comments the opportunity to extend their abilities to create that captivating comment, people do notice that well-crafted comment.

It is a suite that is unique to WA and I think it is awesome that it is continually being improved, and a testament to you and Carsons drive to make this platform the best that it can be for the benefit of the members.

Many thanks.
Reply
BabsieRocks Premium
How does this system work? I was told before that even though my account shows $217 earned, it's not actually cash, but I use it to get comments. I don't know, that's what someone told me because I thought I could use that money to pay for my membership. Can you explain the earning money portion of this in more detail please?

Thanks,

Babs
Reply
Lindat3473 Premium
This was very informative for me, as I am still a beginner. I am excited to enter my input but was cautious because I did not feel I knew enough. I feel more confident now ready this. Thanks again for all of your support. You can teach an old dog new tricks/skills.
Reply
NWTDennis Premium
Thank you Kyle. You and Carson and the Tech Team have done it again. The biggest problem we used to have was rookie commenters confusing SiteComment with SiteFeedback.

Then when you monetized the SiteComment platform it seemed to get everyone's attention and the SiteFeedback confusion sort of went away.

SiteComment is a unique way to achieve website 'engagement' and was an amazing way to use the power of our mostly engaging community. But then the gamers dragged down the process.

I had a hunch that fixing this was high on the WA platform upgrade list, and am anxious to see what else is in store for 2019.
Reply
SAWalden Premium
This is why I will never leave WA!

The community has a concern, you and Carson listen and before you can turn around and tap your heels you create a solution!

Who could ask for anything more!

I am also going to do a better job disapproving comments I don't want on my site. After reading your responses to the comments from LynnHuy's post yesterday I have a much better understanding how this will eventually lead to higher quality comments.

You rock!
Reply
NWTDennis Premium
Yes and thank you Lynn for leading the way. You post and the subsequent comments from Kyle were so encouraging.
Reply
kaye22 Premium
Is there a current feature to allow thread comments within the SiteComments platform. I only ask because when we ask questions in our comments and the author responds, I can see a benefit for both the author (to receive additional comments) and the commenter (to earn additional credits). For now I just keep the actual site bookmarked if i want to see the answer to my question after my comment is approved and make another comment on the website itself.

Just an idea :) And thanks for the upgrades! I love all of the continual improvements we see in WA!
Reply
bpais1 Premium
What I do, Kaui, is just go back a day or two after making a comment in SiteComments, see if it's approved - then copy/paste the website's URL to see what response the website owner made to my comment.

Jim
Reply
bezairam Premium
Kyle, great one again from an organization that consumes feedback. What is my take is the angle where a quality feedback is given on as a comment but the original author is not a keen to opposing position or can't handle or manage a divergent view. This makes him to disapprove the comment. Have you considered this?
Thus, the comment or suffers double jeopardy.
Reply
merlynmac Premium
Awesome man. I know there will be those that just don't yet grasp the difference between comment and feedback (I was one such person when I started here) but there are many who just want to make that $$$ and will try to get it quickly without providing quality in return.

I'm happy to see that you have taken steps to address this and like the manual review process idea, even though that means more work for you guys. That said, you're right, we, the WA community, need to step it up by disapproving mediocre comments and, more importantly, letting the commentor know why we rejected them and how they could improve their comments for the next time.

Thanks for listening and taking action!
Reply
Dlethco Premium
Hey Kyle, thanks for looking out for the group of wa friends that like to keep the site clean and true to what you are trying to say about the article you have read. Thanks again. As I am new at this blogging but I will try to do my part.
Reply
Mattiek Premium
Thank you so much for fixing and working on the comment section. It felt like it was getting out of control. You guys are truly amazing and on top of it.
I just have a couple of questions. So far I have taken the time and read each post carefully and tried to offer what I think is quality content. All of my comments have been approved and I felt really good about what I was putting out there.

My question is about a post on this very topic the other day. The author said she liked long thought out comments. She spends a lot of time on them. I normally do about two to three short paragraphs depending on what I am saying and what the article is about. But it’s pretty to the point, yet personable and completely related to the article written. Even though it’s not very long it is thought out, but not super short either. What is your recommendation for comment length?

My other question is you mentioned that if someone copies and pastes part of the article that, that is very bad. There has been twice where I loved something that was said in their post and I put quotations around it inserted in the comment and then said why I I loved that, and what it meant to me. Is that acceptable?
Reply
Labman Premium
1. It sounds like your comment length is just fine.
2. Yes, speaking to a specific passage is fine. Quoting and commenting is also fine. Keep your comment focused on the topic.
Reply
Mattiek Premium
That’s what I thought. Thanks.
Reply
AJTrimble1 Premium
Thank you so much for this. Most of us work extremely hard to be helpful and it can be quite frustrating to see such people reaping our hard earned benefits without putting in the effort. This is an amazing announcement and one in which most of us are truly grateful for. You guys are awesome!
Reply
PBA Premium
Kyle,
Yes, great news. I read an article suggesting Amazon are going through the same struggles. I think it’s also important not to immediately attack someone’s opinion and I’m sure leaving a note of why will steer this towards the improvements and consistency we all appreciate within the great WA community.
Thanks again
Peter
Reply
mcknisu Premium
Hi Kyle Thank you for the information. I am just starting the training for SiteComments and as I have just stepped out of my social media comfort zone recently, lol, I am venturing out in the social network slow and sure and finding out how useful it can be.
I appreciate that SiteComments would be a good way to get feedback on our business websites but agree that the content should be positive as well as constructive criticism and not nasty or low quality or negative or fraudulent. I am very surprised to see negative blogs and comments at times, and I normally stay away from commenting, as the WA community to me has been truly positive and encouraging right from the start!! I look forward to continued improvements and continuing my training, along with striving to do my best and helping others to also do their best, including making positive and quality comments on others efforts!
Cheers
Reply
FKelso Premium
Thanks for this post. I have been avoiding comments lately because I fear having them disapproved. I try to say meaningful things, but can't always because I don't understand the subject being discussed.

When I'm offered a site to comment on, I hate to reject it, but often feel very unqualified to comment because of my lack of knowledge. Is there any stigma to not commenting on those sites that we feel we do not qualify to comment on?
Reply
Alena10 Premium
Well the one thing I like is that you are aware that some people are needing more help in understanding what they are doing. I mean really I don't know if I'm doing good or bad,for me that's not a good feeling.Even when I was training I always gave the person feedback,telling them where they are good at and what they need to work on.If you guys can get better at that part of it ,I think you will have a better company by far. Thanks I'll be there soon. PS is there anything else I can do on the inside while I wait,for my money.
Reply
rafikkarim Premium
Hi Kyle
I agree Site comments should always be honest and frank. It help the person to correct their mistakes and put them back on the road to confidence. The fact that there is monetary incentives is by the way and not the goal.
If a person cannot clearly and honestly help than that person should rather not comment as a wrong comment can result in (the person asking for comments),in the lost of confidence and confused
Reply
Kyle Premium
Yeah, that is great. If you offer a reason as to why a comment was denied or disapproved, it can be a really good learning experience. :)
Reply
Karin13 Premium
Thank you, Kyle. I was once a certified commenter, but because of the low quality of the comments I was receiving in return, I abandoned it for the most part. With these improvements, I believe I shall try once again. I enjoyed reading the diversity of posts and commenting on them. Thank you for the continual improvement of things like Site Comments! It gives me even more to rave about to my friends!

Karin :)
Reply
Kyle Premium
Well this should absolutely be improved now, give it a try. It will be people like yourself working with the platform here, that are truly all about offering quality.

Those that are "bad actors" have been removed from the platform and we will be keeping a very close eye on the quality moving forward.
Reply
halinphilly Premium
Ahh, finally... the post I've been waiting for. I may actually begin commenting and requesting comments again! I had become so disappointed, I was afraid to use my hard-earned credits for a while. Thanks Kyle (and Carson) for listening and for having the integrity that's so often missing throughout the internet!

Hal
Reply
Kyle Premium
Yes, the post many were waiting for. We were aware of such issues, but we need to put some thought into the solution to the problem and the possible outcomes.

We have decided this will be the absolutely best decision for retaining quality and the sense of community within the platform moving forward.

As always, thanks for your feedback Hal! :)
Reply
Wealth2018 Premium
This is good.

Early on when I first started leaving comments, I had one author contact me and asked me if I would rewrite my comments as he felt I was talking about the review itself instead of the content. I appreciated that he gave me a second chance and I rewrote it and sent it to him. All was good.

I have only had one comment disapproved (and to be honest, I have no idea why). I read the article, I addressed the topic, I provided positive comments but....

In retrospect, I should have contacted the author and asked WHY instead of beating myself up. I am past it now. In future, I try to provide meaningful, well thought out comments.

What I have learned is that if it ever happens again, I will ask "why" if at all possible.

Thanks for addressing the issues.

Mary Ann
Reply
Kyle Premium
Yeah, the thing is it is going to be mostly authentic comments moving forward, if not all. There will be people that make mistakes, and that is fine. That is what will happen within any system in which humans are involved.

Help people if you disapprove a comment, or in your case, you can reach out to them and let them know how to improve on their comments in the future (without disapproval). That is up to you.

Of course if it is totally off base or really low quality, a disapproval is appropriate.
Reply
SnazzyIT Premium
This is a great tip. Thanks
Reply
Wealth2018 Premium
You are welcome!

Mary Ann
Reply
cris1018 Premium
Thank you!

I had recently stopped using Site Comments because I was receiving such poor comments. I don't mind editing, and sending a PM, to someone I see is new to help them learn. It's kind of a 'pay it forward' for me and have done it many times, but you're absolutely right. When you see the same poor comments by the same people, someone is scamming the system. We have to disapprove to weed them out, or force them to provide better quality. Hopeful now that there will be much less of that!

I will certainly give Site Comments another try. Can definitely use it now with the SAC and pushing out mass amounts of content!

Thank you guys for addressing and improving!
Reply
Kyle Premium
Yeah, this should be improved drastically. There was a complete slate clean up with this update and I would say the system is 99% rid of the low quality producers here.

Part of the problem is that people were being too generous and allowing or updating these really low quality comments, and the culprits were getting better and better at masking their low quality comments as "decent' comments.

The additional review process before certification is going to completely rid folks like this, with ulterior motives from using the platform.
Reply
RussellO1 Premium
I haven't been on SiteComments much. I have read some of the complaints that members have made. I can't say that I have received low quality comments on my site but once.

My experience in commenting on other people's sites however has been that if some people disagree with my comments - especially if it disagrees with something they are promoting - my comment is rejected and labeled low quality.

I think that it is important to recognise that not everyone will agree with our position and we should not be upset and disapprove the comment for such a reason.
Reply
CherylK Premium
You have some valid points, Russell, but it's not necessarily WHAT you say...it's HOW you say it. There are ways to disagree without offending the writer.

Try not to be condescending. Sometimes we just aren't aware of how we're coming across in our comments.

Make your comments constructive instead of negative and always post a positive comment, first and then again at the end, if possible. If you really have a negative view of the post, try private messaging the writer with your concerns.

SiteComments is a terrific tool and it's great that you participate. I'm sure you appreciate all the feedback you get on your posts.
Reply
SnazzyIT Premium
Well said and in a positive way ☺️
Reply
Jewelia Premium
This is great news, Kyle! I appreciate you, Carson and your team always working on improving the platforms and user experience.

I was trying to offer comments during the past several days... There is no way to read 10 articles and offer 10 comments within 24 hours because there are no requests. And I am sure that people don't request comments not because they don't need them, but because they don't have enough credits, and can't make more credits because there are very few requests. It closes the circle.

Paying it forward is a great model! But paying forward 2 for 1 seemed to exhaust the array of requests. I hope you, Kyle and Carson, are aware of this and I wonder what your thoughts are...

Thanks a lot!

~ Julia
Reply
Helen123 Premium
Got to agree, the issue of no comments is a problem. Trying to help but there are never any requests when I go to look on a daily basis. I request comments but never find any to give?
Reply
Kyle Premium
Those that were the bad actors (about 40 of them) were exhausting the requests because they were certified and they were also getting to all of these requests before others had a chance to.

Our mass disabling of these system abusers should alone fix this issue of "no comments" being available. We will see how it works out moving forward, please keep us up to date with things and of course your feedback truly does matter.
Reply
Jewelia Premium
Sounds great! Thank you very much, Kyle.
Reply
Helen123 Premium
Great news.
Reply
Igor13 Premium
Hi Kyle1
Thanks for the info and guidelines.
Quality before quantity! Learning how to post quality comments and how to get the same is a step forward to commenting in the right way. I think many people can post relevant quality comments. In the same manner, they will also like to receive the same quality of comments.

Quality comments will raise the quality of the overall content on the post.

Hope to post and read many quality comments in the future.

Best regards,
Igor
Reply
Kyle Premium
Quality before quantity. And authentic users before gamers. That is what will make any system work properly and that will continue to be our focus going forward.

If you get a quality comment, you are more inclined to spend more time and offer quality comments too. So quality breeds further quality.
Reply
toddmatthews Premium
Thanks, Kyle. I disapprove comments on there like a madman but might I also add that the same needs to go for the Need Website Comments thread as well, since I go there when I can't attain enough Site Comment credits.

For those that like to return favors on Need Website Comments, if someone gives you a quality comment and you return with a generic one-liner, you don't need to be part of this community. I'm just being real.
Reply
Kyle Premium
Disapprove low quality comments, and continue doing that. If you disagree with what someone has said, I would recommend that you consider NOT disapproving that type of comments. If it is authentic and it is relevant, that is a good comment.

Many of the comments that you were likely disapproving were those from the bad actors and you will see WAY LESS (hopefully none) of these moving forward.
Reply
Give It A Go Premium
This is great news Kyle. I was hoping you and the team would come up with a viable solution and it sounds like you have hit the nail on the head with this one. I haven't used SiteComments yet due to being heavily weighed down by my Carer responsibilities and not being able to work on my WA sites as a result. But I do read the blogs etc from other people here on a regular basis so I still feel I am involved. I read a lot, and I mean a lot, of people commenting on how the system was being used by people who were only in it for the money. So glad to see, as always, that you have been able to do something really positive about it. SiteComments is going to be the great addition to the platform that you had originally hoped. You go guys, you are amazing!
Reply
tbowyer Premium
Hi Kyle.

"it could just be someone making a rookie mistake"
Yes, when I remember my first two comments, I blush! I didn't get it for a while, but no one hammered me with disapproval. I don't think that I'd be happy disapproving anyone, rather, I'd be much happier to be able to choose *who* can comment on my website, as it's quite technical and those who did try missed the mark by a wide margin.

If you could create a way that users could make a short questionnaire so that commentators could be selected before being able to make comments, I'm sure that quality would improve. And if that is too much palaver, then at least have a "requirements" section. For instance:

Requirements - commentators should:
1. have a background in software development
2. be able to understand complex technical terms
3. have at least native-speaker level of English

In real life, these are the three things which a commentator of my primary website must have before being able to make any useful comments (which is why I stopped offering comments, I didn't think that I'd ever get any useful comments back).

Regards,
Reply
Pshantel Premium
Great idea Tayo! I also have an idea how SiteComments can improve and stay improved. What if comments can rated, instead of outright approval or disapproval, what if the comments are rated? That would help those doing to manual investigation.
Reply
tbowyer Premium
"What if comments can rated, instead of outright approval or disapproval"

Excellent idea! Supported. 👌👍
Reply
seconds2work Premium
Thank you, Kyle and Carson, for bring some order back to the SiteComments platform. I will continue to do my best to offer nothing less of quality comments. And will expect nothing less.

A person can not ask for anything more.

Wait, Yes I can.

A 15-minute blog post is only taking 2-minutes for some people here in WA to read. Can you imagine what some of our members bounce rate look like?

Silly me, of course, you know that these issues exist. And I'm sure you guys are working on a solution.

Peace and blessings, Brothers.
Reply
nightwatch Premium
This is a welcome update to SiteComments. I do wonder though, if it disadvantages people who aren't native English speakers. A good comment may not initially be seen as such if the language used doesn't flow in a way native English speakers are used to. So maybe we just need to be alert for those types of comment.
Reply
Jewelia Premium
It's always clear that the 'accent' is foreign and not just neglecting the grammar, isn't it? When I feel that a person meant well and there is a value in the content of the comment, but his/her English is not a native language, I edit the grammar as much as I can since I am also not a native speaker, and approve the comment.

Best,
~ Julia
Reply
BarbaraN Premium
Thank you for making changes to what can be a very necessary part of anybody's post.

A good comment is not easily or quickly done. A good commenter knows there is a lot of time involved in making a useful reply to someone's post.

There is no task that can be labeled "easy" at WA. To succeed, you have to work at it. Those who saw Sitecomments as an easy way to make money will now have to work for it.
Reply
sgregcrx Premium
FWIW

I just had a go at the new improved Site Comments!

I found several sites I could write comments for to earn Credits, and not the dreaded "no sites available" message

Then I requested some on a post. These came through fast and were of a much better quality maybe 75% Approvable.

Much improved!
Reply
Kyle Premium
Yeah, that is absolutely another major focus, and one that shouldn't be nearly the same problem as the "gamers" have now been removed from the platform (and they were stealing a lions share of the requested comments).

A big improvement on many fronts here. :)
Reply
DBlanchard Premium
I had given up on giving comments as I could not even get an article to comment on. Every time I would try I get that "no comments available". I was able to do 4 comments in the last 4 weeks.

I think that some members are just here to get their 50 cents and are using Site Comments as their main source of revenue. Because of this, there is a very little place left for anyone else to comment on articles, as the comment requests are grabbed in a millisecond of being posted.

This post, however, is refreshing news. I knew that you guys would do something about the quality of comments received. This is a great improvement.

I am looking forward to actually give more than one comment per week. 🙂

Thanks for the update, Kyle!!
Reply
JessiePalay1 Premium
If you think about this, it’s really sad and it shows a person wired with a poor persons mentality. Would you rather focus on one time $0.50 payouts or $23.50 monthly recurring payouts?
Reply
Kyle Premium
That is another issue that will be resolved, these bad actors were also chewing up all of the open comments through their "gaming" activity.

They have been removed, and this shouldn't be an issue, or nearly to the same degree, as it was.

Onwards and upwards. :)
Reply
Kyle Premium
Some people are focused on "beating" a system through gaming it. It is the equivalent to black hat marketers, they are chasing holes in algorithms, they get patched up and they lose their entire business and their efforts were done in vain. ;)
Reply
DBlanchard Premium
Right on! As always and as usual, you guys are on top of things.

The perfect platform does not exist, but you guys thrive on making things better and greater all the time!!!

Constant improvement is what I have witnessed for the past 39 months I've been here! Thanks again!

Onwards and upwards YEAH! 🙂
Reply
bpais1 Premium
Glad to see that you have addressed this issue, Kyle.

I knew you guys must have been pondering all the complaints about SiteComments.

Happily, now, I will start using it again.

But, I'll still send PMs to newbies at least. To give them a link to your SiteComments training: And, to offer them a chance to improve their comment before I hand them a dreaded disapproval.

Thanks for all that you and your team do to make WA a great place to be!

Jim
Reply
Kyle Premium
Yeah, we send people training and advice on every disapproved comment as well. So we educate people on our end too so it doesn't happen in a recurring manner and people can find out how to properly comment.
Reply
pasionazul Premium
Hello Kyle,
I made between 2 and daily comments, at the beginning the rules were complied with. Then I think about what you explained, they stopped fulfilling, I no longer participate anymore.
I think WA has several things to improve if wants to survive. I like to tell you directly.
Claudio
Reply
RDulloo Premium
Thanks for this update, Kyle.

It's great to see that these measures will be implemented to weed out those that offer low-quality comments.

Please let us know, Kyle, how to know if we've been banned. Do we receive a PM or are we told (when we try to access SiteComments) that we are now banned?

I know I haven't been banned because I can still comment on posts. I can see the requests. But for the longest time I thought I was banned because I couldn't see any requests.

Thank you!

Reyhana
Reply
Debs66 Premium
Hi,
I have been using site comments quite a bit in the last few weeks. I actually like the newbies or rookies so to speak. They tend to give off that air of innocence.

I might have to edit it a little but I can work with that. It works to my advantage. I am always willing to give someone a chance. Those little credits do add up for them.

However I don't want to sit all day editing comments. lol, it's bad enough editing my own work. A little more care with spelling maybe would help more.

If they could do the comments in Paragraphs instead of one big block of writing that would help too. Some comments I get are 2 sentences so I have to add on a little more. That can be a pain also.

Those too who sit and hog site comments all day or night was a bit unfair for others. Sitting there with an extra tab open ready to pounce is unfair.

Debs :)
Reply
GrahamDodd Premium
As a very new member that has made comment on a few posts as requested, I have not been aware of the the situation that has arisen. But I'm very grateful that the "umpiring" system you have in place, makes it a more level and fair playing field for all of us. Thank you Kyle & Carson for your constant endeavours on our behalf for the benefit of all.
Reply
hagstf Premium
I applaud the effort to increase the quality of the comments and to prevent those who are trying to game the system, however, I admit that I have been avoiding the platform after hearing of complaints from several members who claim to have left a quality comment but still got rejected for some unknown or silly reason.

If the rejected comments are being monitored to weed out the system gamers, are there any plans to protect the members who do leave good comments but still get rejected?

While it is understandable that newer members need to learn and practice how to leave a quality comment then perhaps there are some that also need to learn what to accept and reject.

It hasn't happened to me yet but I am concerned with ruining my 100% approval rating.
Reply
TylerClark34 Premium
If you're giving quality comments, this truly doesn't affect you at all. The reason he called it a "manual review" is because an actual person will be the one making the decision after multiple infractions.

Your approval rating only goes down if your comments are disapproved, meaning they weren't relevant or what the requester asked for.

With the depth of the response, and the proper English used, I honestly believe you have nothing to worry about.
Reply
AlenkaV Premium
Couldn't agree more.
I've given hundreds of comments so far and had only one disapproved.
Reply
TylerClark34 Premium
As one of the seemingly many who have brought this up, I have to comment on this post. I truly appreciate how well you listen to your members, and I know the genuine people here do as well.

I believe this is the absolute best and most efficient way this could have been handled, and it was done as fast as possible, which is incredible and not seen in many other places.

You guys are awesome, and that's why this place is the right place for awesome people to be.

Keep up the excellent work.
Reply
TylerClark34 Premium
After reading quite a few replies, I think some people are not really seeing the value, or fairness.

"Manual Review", in my understanding, means they will have their comments reviewed by a person, and if there is the occasional MISTAKE, it will not result in an account disabling. If, however, they are a chronic low quality commenter (aka fraudulent spam artist), it will be pretty noticeable.

Much like the only people that hate cops are criminals, the only ones outraged by this are the ones that instigated its necessity (or simply those that don't understand what is meant).
Reply
sgregcrx Premium
Exactly,

Those who provide real valuable Comments have NOTHING to fear.

Those that are gaming the System are just upset they have had there (minuscule) income stream taken away.
Reply
tripleturn Premium
There is no system in this world that is perfect, hence the need for constant improvement. I agree there is a need to make the site commenting better. However, I'm against the criteria' used by Kyle and his team.
Low for heaven’s sake is a relative word. what you termed low might be high from another person's view. How can you say someone with 95 percent and above rating is a poor commenter? That they are gaming, abusing, tricking the system. I find these words unbelievable.

Besides, we have people here from other parts of the world, though English language for most is the lingua franca. However, it is not their mother tongue, yet you phased out for what you called low-quality comments.
Then, earning the certified commenting status and disapproval button are useless with this action. If I request for comment, and you send in a low quality one, I disapprove it without sentiment.

Going forward, I'm in support of improvement, but this action is uncalled for, because of some disgruntled fellow that are perfectionists.
Reply
WWei Premium
This is why I love WA and why I'll keep paying for the membership here. The whole package is already amazing and way ahead anything anyone else can offer on the internet.

And yet, you guys listen to us and keep improving the platform. I can't wait to head to the comment section and check it out!

Thanks a lot for that,

Wei
Reply