Just curious, but we are told that the best way to safeguard one's site is to back it up regularly, which I agree.
However, let's say your site has been hacked and you don't realize this.
In the meantime, you do a complete backup.
Once the offending files are removed, through SiteSupport, or you do it some other way, won't restoring your backed-up files also bring down the original problem back to your site?
In such cases, how can you get rid of the offending files?
I was just thinking...