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"Not allowed" this is what I get. Anybody else?
I have struggled with WP rocket not working properly for months, since April!
After much frustration I took the plunge and switched my hosting, no issues since.
Interesting. But you still pay them for membership here. If this continues I shall have to move.
Yes, my WA membership is due in April next year. I will likely cancel.
WP Rocket support looked into the issues for me and said that the plugin is only partially working. Issues with the .htaccess file and CRON, so WP Rocket could never function the way it should.
hmmmm.... i was hoping that they would let those who had it continue with it ...but maybe not... Boost Your Site's Performance: Understanding Plugin Restrictions at Wealthy Affiliate best way is to ask support to allow you to continue with it
They eventually replied, they updated it from their side, which means allowed update manually. Of course, the usual warning was there that it could not be updated properly but (as usual) I pressed 'dismiss', this has been so for many months as you know.
But I have it in three sites, so it is becoming more and more annoying for both sides. It will not end up well for us.
another nail in their coffin...
but it is managed hosting and their ball...
the fact that they keep changing the shape of the ball is really frustrating...
i have ditched wprocket - found it did little for my sites and gone back to my manual methods...
it's frustrating that they have taken away the opportunity to do backups manually and the file explorers....
but glad you are sorted - on one site at least...
You have seen my question above. I could not update it, the same in 3 sites. Did the system allow the update at your side?
Ah I see, sorry, yes I was able to. But you need to ask for an exception with site support. Maybe contact Kyle straightforward, because things get lost in communication I have noticed when you contact the general site support. You really need to be strict and DEMAND the exception, so that you can update it.
I had this what you see in the screenshot, The same for 3 sites.
As for contacting the owners, I gave up many years ago, they do not reply to me.
wow, that is horrible that no one replies to this issue, you want to be allowed to update a plugin that you actually paid for. To be frank: I would switch hosting if you can not get an exception for WP rocket
They replied and updated it themselves in all three sites. But this cannot work like that, it makes no sense. See what Jenny wrote, the plugin works only partially. I know this is true.
Yes, I noticed that too, I get that message as well that it is not working totally as it should, on both of my sites. It does have to do with hosting. Don't like it either!
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Cannot update wp rocket plugin?
"Not allowed" this is what I get. Anybody else?
Hey Jovo,
To be honest, I think this is one of MANY subjects that need a proper discussion, but it is NOT forthcoming.
Just a slight change of subject, but I have recently seen one of the most respected members of this forum, you'd out them in the "Top 10" most listened to and respected people here at WA, TWICE say something that I just can't agree with.
Essentially, if ANYONE dares mention issues with the hosting or SiteSupport, the response has come back along the lines of "I've never had a problem, they're fantastic and always have been"
Woohoo, well Bully for you... so are you saying the many HUNDREDS, potentially THOUSANDS of members who are experiencing issues are LYING?
Are the people who are experiencing issues all trouble-makers?
Are the people who are experiencing issues doing something wrong?
Look, I do 100% get it with Kyle, and Kyle if you are reading this, PLEASE can we once and for all have this discussion amicably, without either side proportioning blame or getting defensive.
But, Kyle started this business over 18 years ago, essentially it's like his baby, it is very much like one of his children. I TOTALLY GET THIS!
So, people complaining about "poor experiences" feels like a punch in the stomach, and as though someone is attacking his "baby".
Sure, I get that from a personal perspective, but this is a business.
There are literally 100s of people with (I'm talking about people who have approached me, so there's probably 1000s and 10000s of people with these same issues) the same type of hosting and SiteSupport problems.
But, it almost feels like it's "our fault".
"Sorry, you have to change your theme, nope it's your plugin, nope it's Google, etc."
This isn't really resolving an issue.
Furthermore, I don't want to be down on the hosting and SiteSupport, and YES I know that the platform hosting and our site hosting is different, but there is a LOT of downtime on the platform and glitches.
So, realistically there are "issues" with the platform's hosting... sure, YES, I understand that this happens from time-to-time, but COME ON, there are much larger websites, which a huge number of more monthly visitors, who DON'T experience as many problems.
Think about your Facebooks, TikToks, Quoras, Reddits, etc. How often do these platforms experience downtime and glitches on a WEEKLY BASIS?
We're still talking about platform Blog Editor issues almost a year after we first mentioned them.
Yesterday, who knows what went on in the afternoon, and that IS a regular occurrence, but sorry, it IS.
As for SiteSupport, sure they were great when I first came here, I only really speak to them 1-2 times a year, but my last 3-4 interactions have been truly horrific.
Here's something else, I've now had 4, yes FOUR members, speak to one of my EXTERNAL hosting companies about a problem with WordPress which SiteSupport couldn't help with.
The EXTERNAL hosting company provided assistance and helped resolved the problems for people who AREN'T EVEN PAYING FOR THEIR SERVICE.
That's not right!
SiteSupport can't help, but an external hosting provider THAT YOU HAVE PAID NO MONEY TO can!
I do honestly think we need to hear exacts, YES you can have these SPECIFIC plugins and NO you can't have these.
At the moment, we have SiteSupport can update WP Rocket for some members, but they can't for others.
That's not right, is it?
Should it not be the same service for EVERYONE?
I just don't know what to say anymore.
"It's your fault if your website is slow and your website blows up, don't blame the hosting or SiteSupport" - this is really how things are currently coming across.
And PLEASE, can no-one say, "Well, I've never had a problem" <--- this is nothing more than talking down to others and syaing that thye are potentially LYING!
I DON'T like that at all!!
Partha
I saw the notice "Partha is typing" and I just knew something like this was coming and I LOVE YOU for it, haha!
I'm one of those people that contacted you about this, and while I haven't switched yet, I'm a bit scared at the moment about extra costs (as for uncertain things about my partner's job), while not wanting to give up a trip to Africa, but now that my traffic has gone up again and some more income again, I will change hosting if things are not been taking seriously here about the hosting and better support!
And no Kyle, that is not a threat or to defame anything,but like so many others, I don't like site support in lots of cases.
Like the other day, look at this message in the screenshot and look at the actual date! This was a week ago!
And yes, me too, I get FREE support from other hosting that I am not even using! (yet)
My dear Partha, this is why people admire you here and most likely everywhere else. I can only hope that you will not be banned for this.
The problem is that some people become delusional. Most likely the same "respected" member claimed not so long ago in a comment to somebody here that downtime at WA hosting is a non-existing thing.
Sooner or later I shall have to move sites from here. As Jenny mentioned in her comment, even when WP Rocket works here, it is only partially. The issue with hosting cannot be solved, I had a long discussion with both supports several months ago.
We use the plugin because it was allowed in the past. Now it is not allowed. But we are not crazy, and we are not just trouble makers. Why paying extra for something if we do not need it? However, it is not true what they claim here that this hosting has all needed for caching and it is integrated. My sites were hopelessly slow without the plugin. No need to measure anything, you simply see it.
I can tell you now, if they ban Partha for this, I will switch hosting and go back to just premium instead of premium plus, because he is totally right about this topic!
Didn't they teach us to be always honest in our reviews online about a branch, because people appreciate this the most?
Well, this IS a "con" of the "pros and cons section", and the owners should take it seriously and make improvements and not just brush people of.
My 2 cents,
Lizzy
I know some who were pointing similar issues in the past, and they were right, but they were kicked out. I just checked, the profile of one of them is still here, collecting "followers" even though the man has gone 6 years ago.
I have struggled with WP rocket not working properly for months, since April!
After much frustration I took the plunge and switched my hosting, no issues since.
Interesting. But you still pay them for membership here. If this continues I shall have to move.
Yes, my WA membership is due in April next year. I will likely cancel.
WP Rocket support looked into the issues for me and said that the plugin is only partially working. Issues with the .htaccess file and CRON, so WP Rocket could never function the way it should.
hmmmm.... i was hoping that they would let those who had it continue with it ...but maybe not... Boost Your Site's Performance: Understanding Plugin Restrictions at Wealthy Affiliate best way is to ask support to allow you to continue with it
They eventually replied, they updated it from their side, which means allowed update manually. Of course, the usual warning was there that it could not be updated properly but (as usual) I pressed 'dismiss', this has been so for many months as you know.
But I have it in three sites, so it is becoming more and more annoying for both sides. It will not end up well for us.
another nail in their coffin...
but it is managed hosting and their ball...
the fact that they keep changing the shape of the ball is really frustrating...
i have ditched wprocket - found it did little for my sites and gone back to my manual methods...
it's frustrating that they have taken away the opportunity to do backups manually and the file explorers....
but glad you are sorted - on one site at least...
You have seen my question above. I could not update it, the same in 3 sites. Did the system allow the update at your side?
Ah I see, sorry, yes I was able to. But you need to ask for an exception with site support. Maybe contact Kyle straightforward, because things get lost in communication I have noticed when you contact the general site support. You really need to be strict and DEMAND the exception, so that you can update it.
I had this what you see in the screenshot, The same for 3 sites.
As for contacting the owners, I gave up many years ago, they do not reply to me.
wow, that is horrible that no one replies to this issue, you want to be allowed to update a plugin that you actually paid for. To be frank: I would switch hosting if you can not get an exception for WP rocket
They replied and updated it themselves in all three sites. But this cannot work like that, it makes no sense. See what Jenny wrote, the plugin works only partially. I know this is true.
Yes, I noticed that too, I get that message as well that it is not working totally as it should, on both of my sites. It does have to do with hosting. Don't like it either!
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Many sellers have occasional promotions, and adding them manually is not an optimal way. You would have to keep an eye on dates all the time. This question is for an ordinary b
Hi jvranjes,
Yes, there are plugins available that allow you to add promotions automatically through a feed. One such plugin is called "Promotions Scheduler". This plugin allows you to schedule promotions ahead of time and automatically adds them to your website as per the schedule.
Thank you. As I see this is a premium plugin. Could not find any video about its practical use. Strange page of the plugin, not sure how to order it, the link leads to a membership site.
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Is there a way to add promotions automatically through a feed or plugin?
Many sellers have occasional promotions, and adding them manually is not an optimal way. You would have to keep an eye on dates all the time. This question is for an ordinary b
Hi jvranjes,
Yes, there are plugins available that allow you to add promotions automatically through a feed. One such plugin is called "Promotions Scheduler". This plugin allows you to schedule promotions ahead of time and automatically adds them to your website as per the schedule.
Thank you. As I see this is a premium plugin. Could not find any video about its practical use. Strange page of the plugin, not sure how to order it, the link leads to a membership site.
See more comments
I find this migration issue rather complicated. Created GA4 for all sites long ago, and for most of them UA and GA4 are connected. Now, for those that are connected there are 6
I'm annoyed by this confusion and reminders too. As long as data is flowing and you made the connection, you should be good to go. Once I marked all those other options as "completed" even though they were not completed (I felt i didn't need them), the red warnings went away, so I *guess* that's what they wanted.
I'm quite frustrated by GA4 as well.
Hi - if you have already created GA4, and the accounts are connected and collecting data, then that's it, as far as I am concerned.
It will send you to a screen where you can configure things differently if you previously set up anything other than the standard data that UA provides.
If not, then mark them all as completed.
Annoyingly, it will not remove the reminder message that you will get every time you log in!
And, in fact, you don't have to do anything at all; Google will do it for you anyway if you just want to use the standard data without any of your own personalized features.
Thank you Diane, yes it is all as you describe in the first sentence. The reminder message is the reason for asking the question. I thought there was something extra to do.
I just completed those tasks and the annoying reminder is still there. So I shall assume this is done.
Agreed. I feel they made this migration way more complex than it needed to be. This article should help you out though: https://usefathom.com/blog/ga4-transition-guide
Thank you. I think I have completed this now, though I see the annoying reminder still appearing.
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Confusing ga4 migration, which options should be enabled?
I find this migration issue rather complicated. Created GA4 for all sites long ago, and for most of them UA and GA4 are connected. Now, for those that are connected there are 6
I'm annoyed by this confusion and reminders too. As long as data is flowing and you made the connection, you should be good to go. Once I marked all those other options as "completed" even though they were not completed (I felt i didn't need them), the red warnings went away, so I *guess* that's what they wanted.
I'm quite frustrated by GA4 as well.
Hi - if you have already created GA4, and the accounts are connected and collecting data, then that's it, as far as I am concerned.
It will send you to a screen where you can configure things differently if you previously set up anything other than the standard data that UA provides.
If not, then mark them all as completed.
Annoyingly, it will not remove the reminder message that you will get every time you log in!
And, in fact, you don't have to do anything at all; Google will do it for you anyway if you just want to use the standard data without any of your own personalized features.
Thank you Diane, yes it is all as you describe in the first sentence. The reminder message is the reason for asking the question. I thought there was something extra to do.
I just completed those tasks and the annoying reminder is still there. So I shall assume this is done.
Agreed. I feel they made this migration way more complex than it needed to be. This article should help you out though: https://usefathom.com/blog/ga4-transition-guide
Thank you. I think I have completed this now, though I see the annoying reminder still appearing.
See more comments
Many people have complained that posts suddenly get deindexed by Google, and this is a sad fact. Such things indeed happen and I am probably among champions in this area, delet
I am currently battling the same thing with a "new" site.
1. Yes, Google can show wrong data
2. I'm working to get things re-indexed, my issue may not be the same as your issue, but mine seems to stem from this EEAT thing, basically a lack of authority. I'm establishing more social media presence, using same logo, name, brand, and author image across profiles, as well as establishing some other authorship on Medium.
So far, it seems to be working. I have had issues for 2+ years with things getting deindexed, and so far, in about two weeks of work focusing on EEAT, I've got it from 30 deindexed down to 15. 50% reduction. We'll see how it goes though, as this is only two weeks into the process.
https://static.googleusercontent.com/media/guidelines.raterhub.com/en//searchqualityevaluatorguidelines.pdf
(Section 5)
I usually start with two questions to trouble shoot:
1. When did you notice that?
2. How long time did pass between the two checks that showed the difference?
If you are asking about deindexing, this is a process that has been there from the beginning, the site is only three months old and the number of deindexed posts was growing all the time. The latest checks are all from today.
The reason I asked was, because often these changes are temporary. For example if you checked the stats yesterday and then today, and you see those changes between that very short time, it might be a temporary thing, not to worry about it.
Google itself is telling me that posts are deindexed so this is not my observation. It is not temporary because the graph of deindexed posts shows a growing trend. This is something to worry about, but I am getting used to it with all sites.
But this is not what I see myself on Google, hence the question.
Then I've got nothing. There are smarter people here than I am, hopefully one of them will come up with an answer to your question. Ta!
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Crawled - currently not indexed, but still on google. anybody noticed?
Many people have complained that posts suddenly get deindexed by Google, and this is a sad fact. Such things indeed happen and I am probably among champions in this area, delet
I am currently battling the same thing with a "new" site.
1. Yes, Google can show wrong data
2. I'm working to get things re-indexed, my issue may not be the same as your issue, but mine seems to stem from this EEAT thing, basically a lack of authority. I'm establishing more social media presence, using same logo, name, brand, and author image across profiles, as well as establishing some other authorship on Medium.
So far, it seems to be working. I have had issues for 2+ years with things getting deindexed, and so far, in about two weeks of work focusing on EEAT, I've got it from 30 deindexed down to 15. 50% reduction. We'll see how it goes though, as this is only two weeks into the process.
https://static.googleusercontent.com/media/guidelines.raterhub.com/en//searchqualityevaluatorguidelines.pdf
(Section 5)
I usually start with two questions to trouble shoot:
1. When did you notice that?
2. How long time did pass between the two checks that showed the difference?
If you are asking about deindexing, this is a process that has been there from the beginning, the site is only three months old and the number of deindexed posts was growing all the time. The latest checks are all from today.
The reason I asked was, because often these changes are temporary. For example if you checked the stats yesterday and then today, and you see those changes between that very short time, it might be a temporary thing, not to worry about it.
Google itself is telling me that posts are deindexed so this is not my observation. It is not temporary because the graph of deindexed posts shows a growing trend. This is something to worry about, but I am getting used to it with all sites.
But this is not what I see myself on Google, hence the question.
Then I've got nothing. There are smarter people here than I am, hopefully one of them will come up with an answer to your question. Ta!
See more comments
I realized a few hours ago that in several sites plugins are not accessible from dashboard.
More importantly, it turns out that in these same sites some plugins are dea
I had a similar thing happen to me, but I think it was more so that the plug-in owners changed the name of the plug-in because it does what the original plug-in did. I have seen one plugin that I don’t remember using, but I removed it from the plugin list as it wasn’t activated either.
I did ask Kyle in Live Chat if we could have a list of plugins that are now blacklisted.
He agreed it was a good idea and would "escalate" it.
But, I certainly don't think it's acceptable to add different plugins, if that is what is happening.
Yes this is exactly one of the issues that is happening. Actually, Frank had them 5 in his site, you can see his discussion here:
Plugins not showing on website dashboard, anyone else? The 5th from his list appeared in one of my sites as well.
I thought I have seen everything possible in those 8 years here, but this place never stops surprising me.
wa are changing the backend dashboard and are deactivating backup plugins and others..
i am very disappointed that they are not responding - especially as it is affecting your site....
but the likelyhood is that it is wa that are deactivating your plugins...
i would try to get in touch with Kyle and ask him to step in and allow your site to have those plugins reactivated...
i hope you manage to get this sorted...
jsut checked one of my sites and even file manager plugin is blacklisted...
wpvivid backup restore
backup- backup
Eventually they replied and fixed the issue in one site. I am not sure for how long the site was in such a mess. So it is truly disappointing.
Asked them to do the same with another site with the same mess.
Frank reported 5 plugins added to his site: Plugins not showing on website dashboard, anyone else? I had the 5th from his list in one of my sites as well.
i think it is going to be messy .....
i'm glad they got you sorted ...
am not blogging at the moment s ohaven't checked my sites in a while and yes some of them i can't get into the plugin directory and others have certain plugins blacklisted and more inserted...
as others have commented - let us know what is happening...
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Plugins deactivated in several sites, new plugins mysteriously installed, why and how?
I realized a few hours ago that in several sites plugins are not accessible from dashboard.
More importantly, it turns out that in these same sites some plugins are dea
I had a similar thing happen to me, but I think it was more so that the plug-in owners changed the name of the plug-in because it does what the original plug-in did. I have seen one plugin that I don’t remember using, but I removed it from the plugin list as it wasn’t activated either.
I did ask Kyle in Live Chat if we could have a list of plugins that are now blacklisted.
He agreed it was a good idea and would "escalate" it.
But, I certainly don't think it's acceptable to add different plugins, if that is what is happening.
Yes this is exactly one of the issues that is happening. Actually, Frank had them 5 in his site, you can see his discussion here:
Plugins not showing on website dashboard, anyone else? The 5th from his list appeared in one of my sites as well.
I thought I have seen everything possible in those 8 years here, but this place never stops surprising me.
wa are changing the backend dashboard and are deactivating backup plugins and others..
i am very disappointed that they are not responding - especially as it is affecting your site....
but the likelyhood is that it is wa that are deactivating your plugins...
i would try to get in touch with Kyle and ask him to step in and allow your site to have those plugins reactivated...
i hope you manage to get this sorted...
jsut checked one of my sites and even file manager plugin is blacklisted...
wpvivid backup restore
backup- backup
Eventually they replied and fixed the issue in one site. I am not sure for how long the site was in such a mess. So it is truly disappointing.
Asked them to do the same with another site with the same mess.
Frank reported 5 plugins added to his site: Plugins not showing on website dashboard, anyone else? I had the 5th from his list in one of my sites as well.
i think it is going to be messy .....
i'm glad they got you sorted ...
am not blogging at the moment s ohaven't checked my sites in a while and yes some of them i can't get into the plugin directory and others have certain plugins blacklisted and more inserted...
as others have commented - let us know what is happening...
See more comments
Hey Jovo,
To be honest, I think this is one of MANY subjects that need a proper discussion, but it is NOT forthcoming.
Just a slight change of subject, but I have recently seen one of the most respected members of this forum, you'd out them in the "Top 10" most listened to and respected people here at WA, TWICE say something that I just can't agree with.
Essentially, if ANYONE dares mention issues with the hosting or SiteSupport, the response has come back along the lines of "I've never had a problem, they're fantastic and always have been"
Woohoo, well Bully for you... so are you saying the many HUNDREDS, potentially THOUSANDS of members who are experiencing issues are LYING?
Are the people who are experiencing issues all trouble-makers?
Are the people who are experiencing issues doing something wrong?
Look, I do 100% get it with Kyle, and Kyle if you are reading this, PLEASE can we once and for all have this discussion amicably, without either side proportioning blame or getting defensive.
But, Kyle started this business over 18 years ago, essentially it's like his baby, it is very much like one of his children. I TOTALLY GET THIS!
So, people complaining about "poor experiences" feels like a punch in the stomach, and as though someone is attacking his "baby".
Sure, I get that from a personal perspective, but this is a business.
There are literally 100s of people with (I'm talking about people who have approached me, so there's probably 1000s and 10000s of people with these same issues) the same type of hosting and SiteSupport problems.
But, it almost feels like it's "our fault".
"Sorry, you have to change your theme, nope it's your plugin, nope it's Google, etc."
This isn't really resolving an issue.
Furthermore, I don't want to be down on the hosting and SiteSupport, and YES I know that the platform hosting and our site hosting is different, but there is a LOT of downtime on the platform and glitches.
So, realistically there are "issues" with the platform's hosting... sure, YES, I understand that this happens from time-to-time, but COME ON, there are much larger websites, which a huge number of more monthly visitors, who DON'T experience as many problems.
Think about your Facebooks, TikToks, Quoras, Reddits, etc. How often do these platforms experience downtime and glitches on a WEEKLY BASIS?
We're still talking about platform Blog Editor issues almost a year after we first mentioned them.
Yesterday, who knows what went on in the afternoon, and that IS a regular occurrence, but sorry, it IS.
As for SiteSupport, sure they were great when I first came here, I only really speak to them 1-2 times a year, but my last 3-4 interactions have been truly horrific.
Here's something else, I've now had 4, yes FOUR members, speak to one of my EXTERNAL hosting companies about a problem with WordPress which SiteSupport couldn't help with.
The EXTERNAL hosting company provided assistance and helped resolved the problems for people who AREN'T EVEN PAYING FOR THEIR SERVICE.
That's not right!
SiteSupport can't help, but an external hosting provider THAT YOU HAVE PAID NO MONEY TO can!
I do honestly think we need to hear exacts, YES you can have these SPECIFIC plugins and NO you can't have these.
At the moment, we have SiteSupport can update WP Rocket for some members, but they can't for others.
That's not right, is it?
Should it not be the same service for EVERYONE?
I just don't know what to say anymore.
"It's your fault if your website is slow and your website blows up, don't blame the hosting or SiteSupport" - this is really how things are currently coming across.
And PLEASE, can no-one say, "Well, I've never had a problem" <--- this is nothing more than talking down to others and syaing that thye are potentially LYING!
I DON'T like that at all!!
Partha
I saw the notice "Partha is typing" and I just knew something like this was coming and I LOVE YOU for it, haha!
I'm one of those people that contacted you about this, and while I haven't switched yet, I'm a bit scared at the moment about extra costs (as for uncertain things about my partner's job), while not wanting to give up a trip to Africa, but now that my traffic has gone up again and some more income again, I will change hosting if things are not been taking seriously here about the hosting and better support!
And no Kyle, that is not a threat or to defame anything,but like so many others, I don't like site support in lots of cases.
Like the other day, look at this message in the screenshot and look at the actual date! This was a week ago!
And yes, me too, I get FREE support from other hosting that I am not even using! (yet)
My dear Partha, this is why people admire you here and most likely everywhere else. I can only hope that you will not be banned for this.
The problem is that some people become delusional. Most likely the same "respected" member claimed not so long ago in a comment to somebody here that downtime at WA hosting is a non-existing thing.
Sooner or later I shall have to move sites from here. As Jenny mentioned in her comment, even when WP Rocket works here, it is only partially. The issue with hosting cannot be solved, I had a long discussion with both supports several months ago.
We use the plugin because it was allowed in the past. Now it is not allowed. But we are not crazy, and we are not just trouble makers. Why paying extra for something if we do not need it? However, it is not true what they claim here that this hosting has all needed for caching and it is integrated. My sites were hopelessly slow without the plugin. No need to measure anything, you simply see it.
I can tell you now, if they ban Partha for this, I will switch hosting and go back to just premium instead of premium plus, because he is totally right about this topic!
Didn't they teach us to be always honest in our reviews online about a branch, because people appreciate this the most?
Well, this IS a "con" of the "pros and cons section", and the owners should take it seriously and make improvements and not just brush people of.
My 2 cents,
Lizzy
I know some who were pointing similar issues in the past, and they were right, but they were kicked out. I just checked, the profile of one of them is still here, collecting "followers" even though the man has gone 6 years ago.
Well done, I agree.