No Reply to You Too - Outta Here - Rant

Last Update: August 08, 2018

I understand that "noreply" has its place, obviously, but I am referring to those who send me regular emails and don't expect that I wil have a question.

I am sorry but I am tired of "noreply@thisdomain" and "noreply@thatdomain." I understand that you are getting tons of emails and "think" that you don't have the time to respond to everyone, but who cares? Aren't we the same people who have allowed you to have such an admirable email list? We "envy" you but you have become too big for your boots.

On the other hand, I am very impressed when someone takes the time to respond to a query I may have. That alone wins my trust in their products, advice, and in them.

Recently, I unsubscribed from a popular person's list for two reasons.

1. When I tried to contact their company via their official email, they never replied

2. When I tried to reply to them on their "friendly" and "personal" email they sent me, there it was; that dreaded no-relply@IamNeverGoingToRespondToThis.com.

"No-reply" always seems to be saying..." Don't bother sending me any emails, I don't want to hear you. You need to listen to me and only me. Just buy my stuff, OK!! Now get lost!"

What isn't said speaks much louder that what you have said in your email. We must treat our email list with respect and always be willing to engage in conversation. We must not use them like we do an ATM/ABM.

What do you think friends? Are you using noreply as well?:) Please enlighten me if I am wrong. If I am, I promise I will dive into the nearest manhole somewhere, or maybe pay a visit to that executioner.

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Kickbacked Premium
Your philosophy also follows along the same line as followers on social media sites. Sometimes I wonder how many followers are following because they like the content, or if they are just following because everyone else is! Also on the flip side, I wonder how many people respond to their followers when they are over 1,000. If you have that many, can you really do a good job of providing and communicating with them every day!

1,000 followers a month = about 33.3 people per day each month,

So someone with 10,000 followers is in contact with 333.3 people per day each month!

For an analogy, back in the day when I worked at this factory in the late 1970's, we used to have 1 foreman in charge of about 60 people per shift!

Today, in the same industry to manage effectively.......there are 1 foreman plus 2 leads managing 35 people per shift or about 1 person for every 11.6 people!

So when we look at the 1,000 followers per month, this person who is managing his account is trying to keep his 33.3 people each day happy with their needs, and still accommodate those who are the stragglers, which come and go! Where in the manufacturing industry we are at 1 person trying to manage the needs of around 12 people each day!

How times have changed!

Tim
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DEversley Premium
Great detail and solid analysis there, Tim.
We have to be proactive and be always thinking about our growth not just be driven by numbers and dollars. Our delivery of value must be exponential.

All the best!
David
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Kickbacked Premium
Thanks!

I was doing some number crunching on FB. Was kind of interesting to see some who had large numbers of followers, into the 10K range! Then to see their posts with maybe 100 - 200 likes or comments. For so many followers it is not a very good engagement of likes! Which is a rating of only 1 - 2% of the people following actually liking what they are presenting!

Twitter is a different beast, I wonder how many people actually like the post, or if they are just clicking like to be nice or if they read it!

Tim
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DEversley Premium
Those are things that we will never know, Tim. We just have to reach who we reach. I know for a fact that some will like your post but don't bother to click through to visit the site to read the post. People are just not an exact science experiment like that. They do what they do. :)

David
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SWagner2 Premium
It is irritating, but I've only seen it from fairly large companies that are trying to control communication. Maybe they had issues with e-mails getting lost and not answered, or they just don't have the staff to answer all their e-mails that they may receive. Also, could be an auto-responder?

But if they do provide a separate e-mail for you to contact them with and they don't respond to that, that's just bad customer service. Being understaffed could be an issue there, too.
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DEversley Premium
Thanks, Susan. Good points. We all have to prepare for growth and remember to be consistent just as we were in the beginning.
Thanks for sharing!
All the best.
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Cindyda1 Premium
I agree, I have never understood this unless it's as you say, they think they get too big for their britches and dont need any more customers.

Same thing frustrates me when I see folks asking for feedback on their websites. You take the time to go through and read them and give them feedback but you never hear anything back at all. You go their sites and see comments left by others but yet they haven't taken the time to address or respond to the comments (sometimes none of them). I get that people get busy and overwhelmed but at least try to have some sort of infrastructure in place to handle your traffic/customers that you've worked so hard to get in the first place.

What's the point in working so hard to get customers in the first place if you can't or won't take care of them?
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manne13666 Premium
Absolutely! I try to respond to at least 1 of the things they say either in comments of feedback as well as thanking them for taking the time to visit and read anything off my site.
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DEversley Premium
Good points, Cynthia!
Others are taking note.
All the best!
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Trujunco Premium
Hello and good morning> David...Absolutely thrilled with the style in which you wrote this post, as I feel a well written criticism/rant deserves attention and respect.

I am not familiar, but concerned in the matter of returning E-mails and the point you have made should certainly garner some reply if forwarded to the parties responsible...if not, they are not worthy of your further considerations period.

I Always believe that your efforts are valuable to my time...thanks for this post, David
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DEversley Premium
Thanks for your kind words of encouragement, David! ( great name by the way).
I appreciate you sharing here. You are welcome!
David
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LisaTerrel1 Premium
That don’t sound very good ! I’m not that far as yet so I Thankyou for the heads up . That is not very Professional at all . Iv tried to cancel memberships from other sites and that’s what I have got for a reply now I kinda know what’s happening...
Thankyou for your Post
Lisa
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DEversley Premium
You are welcome, indeed Lisa! No, It's not professional and will probably be the downhill trek from hereon
Thank you for sharing!
All the best and more!
David
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