No Reply to You Too - Outta Here - Rant
I understand that "noreply" has its place, obviously, but I am referring to those who send me regular emails and don't expect that I wil have a question.
I am sorry but I am tired of "noreply@thisdomain" and "noreply@thatdomain." I understand that you are getting tons of emails and "think" that you don't have the time to respond to everyone, but who cares? Aren't we the same people who have allowed you to have such an admirable email list? We "envy" you but you have become too big for your boots.
On the other hand, I am very impressed when someone takes the time to respond to a query I may have. That alone wins my trust in their products, advice, and in them.
Recently, I unsubscribed from a popular person's list for two reasons.
1. When I tried to contact their company via their official email, they never replied
2. When I tried to reply to them on their "friendly" and "personal" email they sent me, there it was; that dreaded no-relply@IamNeverGoingToRespondToThis.com.
"No-reply" always seems to be saying..." Don't bother sending me any emails, I don't want to hear you. You need to listen to me and only me. Just buy my stuff, OK!! Now get lost!"
What isn't said speaks much louder that what you have said in your email. We must treat our email list with respect and always be willing to engage in conversation. We must not use them like we do an ATM/ABM.
What do you think friends? Are you using noreply as well?:) Please enlighten me if I am wrong. If I am, I promise I will dive into the nearest manhole somewhere, or maybe pay a visit to that executioner.
Recent Comments
133
Oh, don't do that, David! I agree with you. If someone replies to me that way, I consider it an insult. If I didn't need to say something, I wouldn't bother to click on anything. I think it is rude and unprofessional to do that. It gives the message that they are not really interested in your input, and/or they are too busy to be bothered. Carol
I get "no reply" emails when I am getting a notification about something or am getting an information item. I can understand that they are sending out info to people and don't need, want, or require a response. I can't see many other reasons for it. The purpose of emails is communication, and we should be able to contact back.
Grant
Thanks, Grant. I can understand that...but it happens too often from marketers and bloggers who send me emails.
All the best and more!
David
I spend hours responding to people’s comments and messages. I haven’t received that email and didn’t even know that existed. I’m sure it will happen soon ... I’m new.. That can turn a good moment into a sour one quickly. As I can tell you are feeling and understand completely! Thx for bringing this to Everyone attention.!
Hi Kristy!
Welcome to WA! you do a noble thing by responding and commenting to members here. That's great! Thanks for sharing.
This is not anything to do with us here, sorry. I am talking about (mostly) marketing companies that send you correspondence from a "no-reply" email address; shutting down my ability to respond.
All the best and bountiful success to you!
David
There are moments when it’s fine to use: you receive a machine confirmation of a booking or purchase.
For all other interactions, there are better alternatives. And if the email you contact your tribe from is not monitored... then simply autogenerate a reply to say so, and provide instructions on where/how to make contact.
I like to provide positive feedback on the posts and newsletters I love. Why would anyone skimp on the possibility of receiving such detailed and generous feedback for their work? There will be days when spammers and outrageous personalities write in, sure. But one day, there may be blue ribbon fanmail, and it may be attached to some nice work offers.
I think it’s a fine line that online business asks people to walk between being sensibly guarded, and accessible to the audience/customer. How to manage that balance is not always going to invite a straightforward one-size-fits-all answer.
You make some good points here, Ivy. I think sometimes it may be a "copycat" mentality. We have "grown up" seeing no-reply in our inbox and figure it may be the thing to do.
I definitely agree with the courteous autogenerated mail as this avert any tantrums we may throw.
Some switch to no-reply and also turn commenting off when they become too big but haven't scaled for it fast enough or simply when they have enough money in their pockets to care.
I agree with you that there has to be a balance in security vs usability and customer satisfaction. My answer to that is that the customer is first every time.
Thanks for sharing, Ivy; all the best!
I have seen lots of the no reply in my time, if a autoresponder is set up properly and a question comes up from a client, usually a direct mail is sent to you to respond to. Many times is better to call and then talk to a bot waiting for an actual knowledgable voice...Good lookin Out David
Shields High
pilly pilly
Reese
It is irritating, but I've only seen it from fairly large companies that are trying to control communication. Maybe they had issues with e-mails getting lost and not answered, or they just don't have the staff to answer all their e-mails that they may receive. Also, could be an auto-responder?
But if they do provide a separate e-mail for you to contact them with and they don't respond to that, that's just bad customer service. Being understaffed could be an issue there, too.
Thanks, Susan. Good points. We all have to prepare for growth and remember to be consistent just as we were in the beginning.
Thanks for sharing!
All the best.
I agree, I have never understood this unless it's as you say, they think they get too big for their britches and dont need any more customers.
Same thing frustrates me when I see folks asking for feedback on their websites. You take the time to go through and read them and give them feedback but you never hear anything back at all. You go their sites and see comments left by others but yet they haven't taken the time to address or respond to the comments (sometimes none of them). I get that people get busy and overwhelmed but at least try to have some sort of infrastructure in place to handle your traffic/customers that you've worked so hard to get in the first place.
What's the point in working so hard to get customers in the first place if you can't or won't take care of them?
Absolutely! I try to respond to at least 1 of the things they say either in comments of feedback as well as thanking them for taking the time to visit and read anything off my site.
Hello and good morning> David...Absolutely thrilled with the style in which you wrote this post, as I feel a well written criticism/rant deserves attention and respect.
I am not familiar, but concerned in the matter of returning E-mails and the point you have made should certainly garner some reply if forwarded to the parties responsible...if not, they are not worthy of your further considerations period.
I Always believe that your efforts are valuable to my time...thanks for this post, David
Thanks for your kind words of encouragement, David! ( great name by the way).
I appreciate you sharing here. You are welcome!
David
That don’t sound very good ! I’m not that far as yet so I Thankyou for the heads up . That is not very Professional at all . Iv tried to cancel memberships from other sites and that’s what I have got for a reply now I kinda know what’s happening...
Thankyou for your Post
Lisa
You are welcome, indeed Lisa! No, It's not professional and will probably be the downhill trek from hereon
Thank you for sharing!
All the best and more!
David
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Companies use no-reply typically for notifications that there is not personalized intention to get a reply, or support channels to support such a reply.
Typically, if the company is doing this, they will provide a mechanism for their customers/followers to reach out and connect.
We use noreply@ for certain emails, ones that are purely for notification purposes. Google does. Facebook does. etc. It is convention and it is has a time and a place in business.
If an email is sent as a "personal" or "friendly" email, there is no way it should be from the address noreply@, that is simply a case where they don't know what they are doing.
Hi Kyle!
Thanks for coming in here...Understood. Much appreciated.
The latter is what I am talking about. I am referring to those marketers, bloggers etc. who send me personalized emails but yet I can't respond to them directly.
Thanks again, Kyle! Your presence at my home is always welcomed. I am honoured!!:)
Bountiful success to you and yours!
David