The Way We Approach Helping Others is Critical (UX Update)
A few weeks back we discussed the new navigational elements of the new UI/UX that is soon coming to WA. However, we left out one of the menu items intentionally because it is such a critical element here within WA. Help.
Where do you get help? How do you get it? And where do you find particular "types" of help based on your specific questions?
Also, what if you want private coaching or help directly from your referral? What if you want to see who the most active "helpers" are here that could potentially be qualified to help you out. We have addressed all of these issues, and more within the new UX design.
Where the Heck Do I Get Support?
Although there are many mediums in which you can leverage to get support here in WA, there is still a certain level of confusion of where to go.
Specific Questions. Specific Help. How to contact specific people. It is currently scattered throughout Wealthy Affiliate now, but moving forward we are going to be providing a much more streamlined process for getting all types of help.
Within the new UX (coming out in a few short weeks), there is a new centralized menu where you will go to get all of your help, of all types. It is called the "Help Center" and is directly within the main menu. Here is a screenshot below showcasing what happens when you click on the menu.
As you can see, there are many facets to this new menu. Not only is it going to offer clarity on the specific types of help and where to go to get it, you are going to have access to coaches and the top helpers within WA directly from this menu.
Say I want help with PPC, I should be able to efficiently fire up a question, ask it, and it should connect with the appropriate people. Within our new UX, you are going to be able to do this.
As time goes on, this platform will become smarter, more advanced, and more efficient in terms of response time. We understand how long even a few hours can feel like when you answer or question and or goal is to get ALL questions answered within minutes.
On any given day there are 10,000's of people within WA actively engaging, helping others, asking for help. Many of whom have a lot of expertise, many of whom are learning from others. Some members in the middle, asking for help and offering advice where they can.
This is great and this learn and pay it forward environment is what we stand for here at WA and is true to our ethos. :)
So let's get to the new "Help Center" within WA.
Different Types of Help
First off, there are different types of help that need to be offered in certain scenarios. We have broken down the Help categories into FOUR different topics (as shown below).
Site Support. This is where you are going to get any hosting related and technical support related to your websites. Currently this is buried within the SiteRubix menu and is difficult to find, now it is going to be readily available and in a much more intuitive location.
Ask a Question. If you want to ask the entire community a question and get focused responses, this is where you will be doing this. There is a very effective way to get help in respect to any topic relating to your business.
Live Chat. If you are in the middle of trying to accomplish something and are feeling stuck, Live Help is the place to do this. It is very efficient and at any given moment throughout the day there will be someone with experience in your given area that will be happy to help.
Private Message. As a Premium member, you can communicate and get help from fellow members. I personally am helping others throughout the day through PM, and I know many others are as well. It is an excellent way to communicate for more "private" type questions relating to campaigns, etc.As you can see, these are all streamlined in one location now. Within the current UX, you had to go to FOUR completely different locations to access these types of support, so this is now very much streamlined in within a well appointed "Help Center" Menu.
There are several other aspects within this new menu as well though, some of which are going to evolve into exciting new directions as we move through 2018!
Premium Coaches.
Direct help is available, but most people are unaware of it. We are introducing a new "Premium Coaches" section within the new UX.
Most of us come into WA through referrals, these are your natural coaches and they are typically there to help you out. But there are many others within the community, including myself and Kyle that will be more than will to help you out when you are stuck.
Of course, there are many other ways to get community help before you take this step, but this is just one more amazing option to get expert help from one of your fellow members.
This is also a platform that you will see evolve drastically in the coming year ahead. We have some exciting updates that will be taking place within this platform. There are many people with many expertises here at WA. There are many people, that are looking for mentoring/coaching in many areas. We are going to be working to align these two as time goes on. That is all we will reveal about the evolution of this platform at this point, but exciting stuff is coming.
For affiliates this is going to be an incredible tool for conversions as newcomers are going to feel a great deal of support (and you will be able to create "trust" efficiently) as you will automatically become someones coach when you refer them to WA.
Top Helpers Today
The top helper section will offer you insight into who is currently the most active helpers within the community. As a Premium member, it will also be an entrance to get help if you need it.
As an active helper, there is going to be benefits to this moving forward, including compensation for Ambassadors based on their help within the community. So making the "Top Helpers" is going to become incredibly valuable and will also lead to potential credit disbursements (outside of status/authority) here within the community.
We Are TRULY a Pay it Forward Community
One thing that is unique about WA is the fact that we, as a community, care about one another. This is unique and except the odd kerfuffle, it's the most helpful and community focussed platform on the web for online business.
But this has to start with us and the way WE approach support. 12 years on Kyle and I have NOT removed ourselves from the community, nor do we have plans to. We get asked about this all the time. Why are the owners spending time to interact with someone that is a Starter member?
Well, because we care.
It may be a little crazy, but WA was built off of these ethics and core principles and we have no plans on deviating from this. We are focused on YOU, getting you more help, better help and of course constantly evolving the platform here to make your "business building" experience online much better (and more efficient).
Recent Comments
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Sounds awesome! This has been a great community, very responsive since I began whether they could help directly or not which has been very much appreciated.
I have been struggling through because of my technical challenges and once ranking in the 600's even. With my past lack of understanding tech terminology, I didn't get my site to appear or perform as desired. I began to start the training over; however, it never seemed to actually go back to the very beginning for a complete start over. I honestly did become discouraged and stayed away for a long time but still as a premium member because I am still determined somehow to get through, make it work, and enjoy a successful (membership and affiliate) website. Perhaps I will find more direct help with the new approach. Gives hope and generates excitement! Thank you!
Carson and Kyle, thank you very much for this great innovation of centralizing how you render help to the WA community via your new HELP CENTER. I have been stuck severally with divers problems in my walk with WA and it's community but could not obtain help. My problems stem from the fact that my knowledge and use of the computer is grossly inadequate to assist me in my drills in WA; most of which are still unsolved. The situation is made worse by my wife's health challenges. She is billed for three spine surgeries in May and I will be there with her. My attention with my WA training is quite impaired. I therefore request to step aside for two months and to resume again in WA if this request is okay with WA'S policy. My subscription for May 2018 has been reflected in my statement of account. If my request is acceptable, I would ask that that my subscription stops until I rejoin WA. But if not approved, no love will be lost with WA and it's wonderful people
But I will certainly take a break to give my wife my full attention which she needs at this time. Thanks to you all for your friendship.
Thank you Carson for everything you and Kyle do for us. Yes Jay, you too : )
Y'all have shown me that I can do the unthinkable and have taught me that internet love (caring people online) does exist.
To be a part of a platform where the owners take part in their members is rare, but to have them socialize on a regular basis
AND constantly want to improve the platform for their members?? That my dear is just unheard of.
Oh and NOT CHARGE US EXTRA. Definitely won't happen somewhere else. Thank you.
To see how long y'all have been doing this together and to hear how far you you have come just makes it all the more special to be a part of W A.
Thank you for what y'all do for us. We definitely appreciate all of you.
With that being said.... Can you just stop teasing us and give it to is already?? : ) lol jk
Best Of Luck In All You Do
Lee Ann
Looking forward to this new UX, but I'd be lying if I said I wasn't also nervous about glitches or having WA go down temporarily. I've been through this more than a few times while it took developers months to get thing running smoothly.
It's great that you guys are taking your time, and introducing us to it gradually... once done I'm sure we'll all be happy and maybe it'll lead to more conversions as well :-D
Already I must say thank you to both Carson and Kyle for sticking to your ethics for such an extended period of time. Thank you also for being such an active and driving force in this WA family. You provide ideal role models for others to emulate and follow.
The new UI/UX addition will be very welcome as will the more focussed helpers listings.
This is so awesome! As a newbie, my first thought of the WA website/platform was that it was kind of all over the place. So this new navigation is going to be fabulous! I'm so excited.
A sincere thank you to everyone who had a hand in making the UX update.
Hey i don't know why u said it like that . i am still struggling out here trying to figure this process out and im sorry i will wask for help when i have a min to sit down and pay attention . hopefully we got a place to stay for the next week straight instead of evryday having to find somewhere to go . that takes up alot of my day. But trust me im gonna get involved this evening .
Thank u i appreciate everything.
I love this platform and I love those ethics both yourself Carson and Kyle still put into this Platform. Most would be off and not really care by now.
I love to promote and work from something I believe in. Ok so I am not the best nor am I the most Tech Savvy.
What I have learnt and yes I have earned all because of this platform will stay with me for Life.
The knowledge I have and the extra money I have gained are second to none.
I am not too bothered about what others think and I have had my moments with some.
We are multi national that speaks alone for itself.
What I can say is this! We have our blips and bleeps but this platform I landed on in 2016 really is and has been a blessing for me.
I am loving it.
Hey and my kids think I am SUPER MOM they are 16 and 19. Great Kids and are proud of me.
NOW LETS GET THE NEW UX ROLLIN WOOHOO.
Thank you Carson and Kyle :-)
I really look forward to using the new format. But this discussion about the HELP feature(s) is going to be really helpful to me. I have learned a lot here but have not been able to get a website started to build on. Very disappointing to me but hope this will change soon.
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Thanks Kyle and Carson, for this incredible run down of the new UX Help Center! It's the perfect solution in gathering together all the help areas in getting assistance in one informative place! I will be happy to continue assisting the community to the very best of my ability! Looking forward to future innovation at its best! A very exciting post!