The Way We Approach Helping Others is Critical (UX Update)
A few weeks back we discussed the new navigational elements of the new UI/UX that is soon coming to WA. However, we left out one of the menu items intentionally because it is such a critical element here within WA. Help.
Where do you get help? How do you get it? And where do you find particular "types" of help based on your specific questions?
Also, what if you want private coaching or help directly from your referral? What if you want to see who the most active "helpers" are here that could potentially be qualified to help you out. We have addressed all of these issues, and more within the new UX design.
Where the Heck Do I Get Support?
Although there are many mediums in which you can leverage to get support here in WA, there is still a certain level of confusion of where to go.
Specific Questions. Specific Help. How to contact specific people. It is currently scattered throughout Wealthy Affiliate now, but moving forward we are going to be providing a much more streamlined process for getting all types of help.
Within the new UX (coming out in a few short weeks), there is a new centralized menu where you will go to get all of your help, of all types. It is called the "Help Center" and is directly within the main menu. Here is a screenshot below showcasing what happens when you click on the menu.
As you can see, there are many facets to this new menu. Not only is it going to offer clarity on the specific types of help and where to go to get it, you are going to have access to coaches and the top helpers within WA directly from this menu.
Say I want help with PPC, I should be able to efficiently fire up a question, ask it, and it should connect with the appropriate people. Within our new UX, you are going to be able to do this.
As time goes on, this platform will become smarter, more advanced, and more efficient in terms of response time. We understand how long even a few hours can feel like when you answer or question and or goal is to get ALL questions answered within minutes.
On any given day there are 10,000's of people within WA actively engaging, helping others, asking for help. Many of whom have a lot of expertise, many of whom are learning from others. Some members in the middle, asking for help and offering advice where they can.
This is great and this learn and pay it forward environment is what we stand for here at WA and is true to our ethos. :)
So let's get to the new "Help Center" within WA.
Different Types of Help
First off, there are different types of help that need to be offered in certain scenarios. We have broken down the Help categories into FOUR different topics (as shown below).
Site Support. This is where you are going to get any hosting related and technical support related to your websites. Currently this is buried within the SiteRubix menu and is difficult to find, now it is going to be readily available and in a much more intuitive location.
Ask a Question. If you want to ask the entire community a question and get focused responses, this is where you will be doing this. There is a very effective way to get help in respect to any topic relating to your business.
Live Chat. If you are in the middle of trying to accomplish something and are feeling stuck, Live Help is the place to do this. It is very efficient and at any given moment throughout the day there will be someone with experience in your given area that will be happy to help.
Private Message. As a Premium member, you can communicate and get help from fellow members. I personally am helping others throughout the day through PM, and I know many others are as well. It is an excellent way to communicate for more "private" type questions relating to campaigns, etc.As you can see, these are all streamlined in one location now. Within the current UX, you had to go to FOUR completely different locations to access these types of support, so this is now very much streamlined in within a well appointed "Help Center" Menu.
There are several other aspects within this new menu as well though, some of which are going to evolve into exciting new directions as we move through 2018!
Direct help is available, but most people are unaware of it. We are introducing a new "Premium Coaches" section within the new UX.
Most of us come into WA through referrals, these are your natural coaches and they are typically there to help you out. But there are many others within the community, including myself and Kyle that will be more than will to help you out when you are stuck.
Of course, there are many other ways to get community help before you take this step, but this is just one more amazing option to get expert help from one of your fellow members.
This is also a platform that you will see evolve drastically in the coming year ahead. We have some exciting updates that will be taking place within this platform. There are many people with many expertises here at WA. There are many people, that are looking for mentoring/coaching in many areas. We are going to be working to align these two as time goes on. That is all we will reveal about the evolution of this platform at this point, but exciting stuff is coming.
For affiliates this is going to be an incredible tool for conversions as newcomers are going to feel a great deal of support (and you will be able to create "trust" efficiently) as you will automatically become someones coach when you refer them to WA.
Top Helpers Today
The top helper section will offer you insight into who is currently the most active helpers within the community. As a Premium member, it will also be an entrance to get help if you need it.
As an active helper, there is going to be benefits to this moving forward, including compensation for Ambassadors based on their help within the community. So making the "Top Helpers" is going to become incredibly valuable and will also lead to potential credit disbursements (outside of status/authority) here within the community.
We Are TRULY a Pay it Forward Community
One thing that is unique about WA is the fact that we, as a community, care about one another. This is unique and except the odd kerfuffle, it's the most helpful and community focussed platform on the web for online business.
But this has to start with us and the way WE approach support. 12 years on Kyle and I have NOT removed ourselves from the community, nor do we have plans to. We get asked about this all the time. Why are the owners spending time to interact with someone that is a Starter member?
Well, because we care.
It may be a little crazy, but WA was built off of these ethics and core principles and we have no plans on deviating from this. We are focused on YOU, getting you more help, better help and of course constantly evolving the platform here to make your "business building" experience online much better (and more efficient).