Support to the Rescue!

One of the best part of the premium membership is that you get access to support whenever your site insists on being a thorn in your side.

Starter members, if it is still within your first week make sure to jump into live chat or ask in a comments area to see if anyone can provide you more ideas.

If anyone can find the problem with your site it is definitely them. I hear great things about the support team and they are normally very timely in helping you get your site back on track.

If you happen to open a support ticket for this problem and support tells you what caused it please leave it in the comment area.

Here is the direct link to the support

https://my.wealthyaffiliate.com/websites/support

It can also be accessed from the blue siterubix area on the left of your screen where you would normally go in to build your sites.


Do not ever hesitate to open a ticket, especially if there seems to be a lot of people complaining about the same thing. Letting support know what is going on will not only get you taken care of but can also help bring problems to the attention of Kyle, Carson and their support team so that the issues can be resolved as fast as possible.

Hope this was helpful to you guys who experiencing this problem. If I left something out that worked for you please leave it in the comments below!

Jean

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Kathy331 Premium
Nice one Jean, this has been asked a LOT just lately, I was getting deja vu. Now I can just point to this training!
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autumn56 Premium
@Kathy331
Yeah thats how I have felt the last month. I got the idea for the training when I spent a few hours trying to help someone and realized I had to jump from blog post to blog post and from question to question to find the different options that worked for people. I have just been slacking in actually getting int done... =)
Jean
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DIVICAN Premium
You know what I had that problem but now solved... cheers men
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autumn56 Premium
@DIVICAN
Yeah ive noticed lots of people have the problem. I find it to be very random. Glad you were able to get it solved. do you remember what you did to solve it?
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AlexSol Premium
Great tutorial, Jean!

Just like you, I was completely unaware of the visual editor being disabled as you described on page 2 of the tutorial! I'll keep that in mind ;)

And I am sure this tutorial will be very helpful to many WP users inside and outside WA ;)
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autumn56 Premium
@AlexSol
Oh hi Alex!

It means a lot that you find it useful since you post so much useful stuff for people. But after spending the last few weeks answering the question about the editor over and over I realized there wasn't some easy tutorial for me to link to them!
So I figured I should go ahead and give it a go. One day i'll move up to videos like the big boys =p.

Jean
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AlexSol Premium
@autumn56
Jean, that's exactly how success is born.
Find a gap in the industry and fill it! Find what information is missing and create that information! Once again, great job ;)

I might post a lot of stuff but I don't know everything. That's one of the reasons I've been with WA for so long - always learning new stuff!
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JeanL Premium
Good job, Jean. This really needed to be done, as I see so many people that this is happening to. Now we can just refer them here! Thanks!
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autumn56 Premium
@JeanL
Yeah, i have been putting it off for weeks but I know every few days i see this same question in chat and after spending so much time looking up answers i find that i figured it was time to put them all in one place lol
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DIGGER12 Premium Plus
Awesome job on this training, you covered it all, with great images :-) My culprit when I had this problem was the TinyMce and the wp edit being run ( activated) at the same time. THey were working fine until one day they decided they did not want to play nicely anymore :-( de-activating them both and adding one back and clearing my cache did the trick. Thanks for the great training on this.
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autumn56 Premium
@DIGGER12
Yeah I was thinking about you for half of it =). Not to mention everytime we are in live chat someone pops in with the problem. Though I guess you could just always skip right to support if you dont feel like dealing with the hassle at all.
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