Admit When You Are Wrong...

"Everybody makes mistakes and that’s what makes us human.

So if your company has made a mistake, be open about it and admit it!

The more transparent your dealings are with your customers, the more loyal and cemented relations you will have with them.

When it comes to complaint handling, you need to stay vigilant on your social media platforms.

Do not argue or try justifying to the customer how it is their fault and not yours.

It will drive them away.

Even if it is their fault, clarify them through their inbox/message and move it from the public eye.

If you do not do this, it can be seen to be insulting and disrespectful to the customer.

If it has been established that the mistake has been committed from your end, then lay out a roadmap on how you plan to resolve it for them.

Conclusion...

This list of 7 tips is not exhaustive.

There are always going to be a number of other ways to humanize social media.

However, the future of customer retention will largely depend on how you connect with your customer...

Will it be in a corporate fashion or at a human level?"

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I KNOW YOU'VE BEEN HANGING OUT FOR THIS!

THE LITTLE TWITTER BIRD'S NAME IS "LARRY"!

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I welcome and appreciate any questions, feedback, opinions or comments you may have to offer.

Don't forget, if I don't answer you straight away, I'm in South Australia and sometimes our times zones are quite different :)

I hope you have found this post useful...if you did...please click the LIKE button and let me know what you think!

Thanks for taking the time...I know how busy you are!

Best wishes and much success...

Steve :)

HERE'S TO A HAPPY, PEACEFUL & PROSPEROUS 2017 HEADING OUR WAY!