Do customer service reps admit to being a scam? This one did!
Last Update: Mar 27, 2015
I just had the funniest experience and absolutely had to share it.
I was trying to stream something online and wasn't using the best of sources. Needless to say, countless ads popped up, but then there was one I couldn't get around.
I got a message supposedly from Safari Support claiming that a suspicious activity had been detected and that I must contact online support immediately. I figured it was just another popup, so I hit 'ok', but nothing happened. I couldn't close the window and I couldn't close Safari.
So I called the number.
The Pakastani individual who answered my call explained that the only way to see what was going on was for him to share my screen. I said 'I'm not going to do that. I don't know that you're actually Apple support. I'm told to call a number with no other option, but I don't know that I can trust you.'
He responded that there was nothing he could do about that. I just had to share my screen with him.
(While on the phone I opened Google Chrome to check up Apple's online support number and this one didn't show up anywhere. Suspicion confirmed.)
After asking to please speak to a supervisor before agreeing, he simply said (and I suggest you read this aloud to yourself with a strong Pakistani accent), 'Ok, ma'am, you are right. This is a scam.' And he hung up.
So there you have it. At least know I know. It's a scam. (Just in case I wasn't sure before ;)
Thank G-d for Apple support forums where I found this exact scenario and was guided through the closing and reopening process…