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INSIGHTS2 MIN READ

Do customer service reps admit to being a scam? This one did!

sarazoldan

Published on March 27, 2015

Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.

I just had the funniest experience and absolutely had to share it.

I was trying to stream something online and wasn't using the best of sources. Needless to say, countless ads popped up, but then there was one I couldn't get around.

I got a message supposedly from Safari Support claiming that a suspicious activity had been detected and that I must contact online support immediately. I figured it was just another popup, so I hit 'ok', but nothing happened. I couldn't close the window and I couldn't close Safari.

So I called the number.

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The Pakastani individual who answered my call explained that the only way to see what was going on was for him to share my screen. I said 'I'm not going to do that. I don't know that you're actually Apple support. I'm told to call a number with no other option, but I don't know that I can trust you.'

He responded that there was nothing he could do about that. I just had to share my screen with him.

(While on the phone I opened Google Chrome to check up Apple's online support number and this one didn't show up anywhere. Suspicion confirmed.)

After asking to please speak to a supervisor before agreeing, he simply said (and I suggest you read this aloud to yourself with a strong Pakistani accent), 'Ok, ma'am, you are right. This is a scam.' And he hung up.

So there you have it. At least know I know. It's a scam. (Just in case I wasn't sure before ;)

Thank G-d for Apple support forums where I found this exact scenario and was guided through the closing and reopening process…

Cheers y'all!

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