How do you handle complaints?
There will come a time when someone might complain about your something you written on your website, a product, or service. How do you handle it? Do you become all mad and defensive when you read their comments or do you read it and then contact the customer to come up with a generous solution.
When you make a reader or customer happy everyone wins. You win because you were considerate enough to reason with the consumer. The customer is happy because now he or she is satisfied that you took the time to listen so the support for your business is still there.
Integrity is important. Be honest. Stand behind your business and come to a resolution. Sometimes you may have to change something that may cost you some money and that's alright. You will get it all back. Word of mouth is powerful. So helping one customer may have saved your business in the long run.
God Bless,
jseright
Recent Comments
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Regardless of who's correct, everyone wants to be heard. The effort you put into resolving the complaint often helps diffuse the situation.
Erica
When you do something right, they will tell one person - when you do something wrong, they will tell 10! :)
That's true, stay open minded because things aren't always what they seem to be. Thank you for sharing...
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I think complaints are a very real part of operational growth and success. They may not be totally correct, but something stimulated the complaint.