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I'm exploring how to implement AI chatbots for 24/7 customer service in a niche market. I've heard mixed opinions; some say it's a game-changer, while others mention challenges
Has anyone integrated ai chatbots for 24/7 customer support in a niche business?
I'm exploring how to implement AI chatbots for 24/7 customer service in a niche market. I've heard mixed opinions; some say it's a game-changer, while others mention challenges
Yup, you seem to have asked five other questions of the same nature :)
How can we help?
Abie
I've been working on implementing an AI-powered chatbot to streamline our customer service. While it's doing well with basic inquiries, I'm curious how effective these chatbot
I noticed all your questions are about the same topic, is that a niche you are considering?
I also noticed you have not built a website yet.
I suggest you get rolling with hubs.
https://my.wealthyaffiliate.com/hubs#training
There is webinar training within, which you can watch and follow. It explains the process for getting your site up and running.
If you have any questions, kindly let us know. You may leave your inquiries on the webinar training so the community or I can help you.
Kyle's Welcome to Wealthy Affiliate - How Your Hub Works! Abie
Can ai chatbots handle complex customer support requests?
I've been working on implementing an AI-powered chatbot to streamline our customer service. While it's doing well with basic inquiries, I'm curious how effective these chatbot
I noticed all your questions are about the same topic, is that a niche you are considering?
I also noticed you have not built a website yet.
I suggest you get rolling with hubs.
https://my.wealthyaffiliate.com/hubs#training
There is webinar training within, which you can watch and follow. It explains the process for getting your site up and running.
If you have any questions, kindly let us know. You may leave your inquiries on the webinar training so the community or I can help you.
Kyle's Welcome to Wealthy Affiliate - How Your Hub Works! Abie
I’ve been looking into different ways to improve our customer support efficiency, and the idea of automating certain tasks keeps coming up. We've been struggling with han
Hi Isabella,
A pretty solid funnel to a FAQ could work.
Often times, questions asked within customer support are common and rudimentary and thus directing those customers to some sort of support portal with a solid FAQ may be the solution.
Regards,
Jay
Kyle is right here, 100%!
I prefer a chat like WA, manned with real folks at all times.
When I reach out to suppliers or service providers and get to their chat, it is ever so frustrating, as they are pre-programmed and ask incorrect questions that do not serve specific inquiries. And if you type that you want to speak to a live person, it is ever so painful to get through.
Can you imagine how a user would feel? Why would you want to deal with this company or service?
The same is happening with ChatGPT. The last time I contacted their support, they emailed me correspondence in three months. Really? Are you kidding me?
If you cannot fulfill this task properly, it is better not to offer it at all, to be honest.
Abie
From my experience, customers will notice "automation" right away. The best thing you can do is get good at AI, training AI about your company and the voice you want to use to respond to customers, and then utilize that loosely to respond to your questions.
Like content creation through the Designer and Author platform, AI can do most of the heavily lifting for you, but don't expect it to do everything without having any human assistance at all. That would be my recommendation, and if you do this you will likely be able to offer much better support, and shave your support costs.
Has anyone automated their customer service? how much has it reduced your team's workload?
I’ve been looking into different ways to improve our customer support efficiency, and the idea of automating certain tasks keeps coming up. We've been struggling with han
Hi Isabella,
A pretty solid funnel to a FAQ could work.
Often times, questions asked within customer support are common and rudimentary and thus directing those customers to some sort of support portal with a solid FAQ may be the solution.
Regards,
Jay
Kyle is right here, 100%!
I prefer a chat like WA, manned with real folks at all times.
When I reach out to suppliers or service providers and get to their chat, it is ever so frustrating, as they are pre-programmed and ask incorrect questions that do not serve specific inquiries. And if you type that you want to speak to a live person, it is ever so painful to get through.
Can you imagine how a user would feel? Why would you want to deal with this company or service?
The same is happening with ChatGPT. The last time I contacted their support, they emailed me correspondence in three months. Really? Are you kidding me?
If you cannot fulfill this task properly, it is better not to offer it at all, to be honest.
Abie
From my experience, customers will notice "automation" right away. The best thing you can do is get good at AI, training AI about your company and the voice you want to use to respond to customers, and then utilize that loosely to respond to your questions.
Like content creation through the Designer and Author platform, AI can do most of the heavily lifting for you, but don't expect it to do everything without having any human assistance at all. That would be my recommendation, and if you do this you will likely be able to offer much better support, and shave your support costs.
Big businesses are jumping on the AI chatbot bandwagon, but can smaller companies see the same return on investment? I’ve been reading about some success stories, but I&r
I think as time goes on, people are going to "shy away" from chatbot feeling communication. Any communication that feels automated, is going to have inferior "trust" results than communication that is more personal and feels real (even if it is AI assisted).
I personally don't recommend that someone start out of the gate with chat bots, perhaps an implementation might make sense at some point, but certainly not initially. I think the Human + AI assisted approach is ideal for scalability.
I agree. Why risk turning off potential clients early on when there isn't much stuff to respond to anyway?
Isabella, I use a Personal Assistant AI Bot that I created on https://Poe.com. Its private and just for my business. Low monthly cost and I like it and use it.
Mel
I haven't gone that far, LOL. I am studying "alien intelligence" right now.
I still think manned chats are best.
At first glance, I think small businesses can have significant ROI and do well with scalability.
Can I ask your perspective on this? Since you asked,
Abie
See more comments
What’s the real roi of ai chatbots for small businesses?
Big businesses are jumping on the AI chatbot bandwagon, but can smaller companies see the same return on investment? I’ve been reading about some success stories, but I&r
I think as time goes on, people are going to "shy away" from chatbot feeling communication. Any communication that feels automated, is going to have inferior "trust" results than communication that is more personal and feels real (even if it is AI assisted).
I personally don't recommend that someone start out of the gate with chat bots, perhaps an implementation might make sense at some point, but certainly not initially. I think the Human + AI assisted approach is ideal for scalability.
I agree. Why risk turning off potential clients early on when there isn't much stuff to respond to anyway?
Isabella, I use a Personal Assistant AI Bot that I created on https://Poe.com. Its private and just for my business. Low monthly cost and I like it and use it.
Mel
I haven't gone that far, LOL. I am studying "alien intelligence" right now.
I still think manned chats are best.
At first glance, I think small businesses can have significant ROI and do well with scalability.
Can I ask your perspective on this? Since you asked,
Abie
See more comments
We all know that efficient operations are key to scaling a business, but what about AI chatbots? I’ve been researching how they can automate routine tasks like answering
They may do. However, they also need to be manned.
I have a preference for live ones vs bots.
Abie
Can ai chatbots really improve business efficiency?
We all know that efficient operations are key to scaling a business, but what about AI chatbots? I’ve been researching how they can automate routine tasks like answering
They may do. However, they also need to be manned.
I have a preference for live ones vs bots.
Abie
Yup, you seem to have asked five other questions of the same nature :)
How can we help?
Abie