How To Help Customers Make Decisions

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3.9K followers

Yesterday, I created a blog post titled, "Decision Making - Just Decide Already."

https://my.wealthyaffiliate.co...

Thank you to everyone who read it.

Continuing along the idea of decision making, the post today is about helping your readers or customers make decisions.

Parents or people providing child care may relate to this story about giving choices to children at meal time.

Years ago, we had a discussion, actually several discussions, as to whether children should be given choices as to what to eat.

I am a firm believer that a family is not a democracy particularly when it comes to food choices at meal time. Nor is the kitchen a restaurant where kids get to place orders for their food. Children should learn to eat the food that is prepared for them. It saves everyone time and frustration by avoiding the 21 questions as to what's available and how long it will take or how willing the "cook" is to make something.

The same thing applies in marketing to a degree.

The famous jam study done by a grocery store years and years ago shows that giving too many choices to customers does not help your bottom line.

The study shows that excessive information increases indecision. And reduces conversion rates.

Another example is the use of free give-aways (ebooks, reports, etc) in exchange for email addresses and names for subscriber lists.

Asking for too much information can be detrimental. But, as the example below shows, it is a way to have potential customers self-qualify themselves as potential purchasers.

To answer the question, yes, they expect me to make a decision by self-qualifying myself.

This company wants fewer subscribers. But more subscribers willing to become purchasers. In other words, make crazy high conversion rates.

I disqualified myself by not providing the requested information.

They are choosing quality over quantity.

Just saying.

Glen


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Recent Comments

21

Excellent post Glen. Definitely something we all need to consider when establishing our marketing campaign. Don't want to discourage visitors before they even become customers.
Jerome

Thanks for the great advice Glen:)

You are welcome, Rika!

Thanks for sharing, Glen.

You are welcome, Roger.

Bright shiny objects can derail customer attitudes!

Or at least distract them.

Everything you look at involves making decisions. When overwhelmed I mostly end up walking way. Good post!
Thanks,
Pat B

I tend to walk away as well! Thanks for commenting, Pat.

Good article thanks!

You're welcome, Salvatore.

I agree. There is sensory overload with too many choices.

Thanks, Pablo.

Glen - Great stuff. Very informative post. Double opt-in is another way to qualify subscribers. They may not want to purchase your products, but at least you know they are real and want to read what you have to say. Thanks for sharing this.

You are right about that, Patrick. Although I do not always use a double opt-in.

Great info. You are obviously right. No sense dealing with sensory over load. It is a very good point though.

Have an awesome day.

Thanks, Dale. :)

Glen,thanks very much for sharing,God Bless:)))

You are welcome, Marvin. Thanks for commenting!

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