Using Thrive Content Builder Plug in, please help?
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Hi there, I have purchased visual content builder which I am having problems with at the moment and the admin/technical staff at thrive want to access my account, how to I do this? The password and user name that I give them from WA details does not work for them? Would really appreciate some help on this please
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I have done this before, and with the link yoururl/wpadmin and the generated password from your WA-login it should work...it did for me
I am not sure what you mean by "WA details" -- is the information you are giving them also allowing you to log in to your site from http://
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Hi,
you can edit your post at ThriveThemes and when you do so, you can see that there's an area to put your sensitive data (username & password to your website NOT to your WA account).
Only the staff at Thrive Themes will be able to view this info.
Go to SiteRubix and then Site Manager. Choose the account (should be one with admin rights) and copy and paste the name under "User" and the password into your post (where it specifically asks for this data) at Thrive Themes.
This should work this way. I use their themes and also content builder and when I had an issue and they asked for details, that's how I did it and it worked for them.
Once your case is resolved and you got the help from Thrive Themes, I recommend to go back to the WA SiteBuilder and reset your password under Site Manager (just to be safe). This will generate a new password.
Hope this helps and if you still have problems, let me know and I'll help you out. :)
Nicole
Hey Nicole, thank you so much for your message, I do need your help for some reason they cannot get into my site can I PM you? :)
Sure, you can PM me at anytime. Happy to help where I can. :)