We are all talkers. At least most of us are unless we've been holding grudges for years upon years. Many impressions of us stem from how we converse. How we talk is how others perceive us in terms of our personality, educational level, intelligence, character, honesty, values, and many other personal attributes. First and foremost, we all need to be heard and listened to in the way we want or intend to be heard and understood. Fine. But just what are those skills? And once clarified, how do we

How we as human beings communicate with one another is not just a single skill. Rather, it is a unity of various skills brought together to ensure that we can be best understood in the way we want to be accurately heard. Speaking and listening involve a whole set of skills that most businesses complain is the most serious problem in their companies. Lack of effective communication with our WA colleagues, our customers, our affiliate companies, our website visitors, our families, and in most of

Blog DEATH OF A CONVERSATION Internal Interruptions Who me? Interrupt the other person while they have the floor, ME? How utterly rude! We know it as soon as it happens. With a red face we might even say "Sorry I guess I just got carried away." Then we hear our very annoyed friend saying "People who get carried away should get carried away!" That describes an external interruption. We know when we do it because it's verbal. We insist on doing it anyway. Maybe our friend is repeating himself aft

GUESS WHAT. ALL PEOPLE HAVE THEIR NEGATIVE MOMENTS IN FACE OF FRUSTRATION AND DOUBT. NONE OF US ARE THE LONE RANGER. Trying to erase a negative head on is not a reliable way to try and change ourselves because that focuses on the negative. If we want to sell our products we don' focus on why people will not buy. We focus on why people do buy. If I find myself constantly arguing with my mother-in-law, I'd be better off being nice to her in positive ways. If I want to get those things done that