How to use the Live Chat

The Live Chat or Live General Discussion can be found on the right hand side of the home page in WA. Just type in the box as shown below.

As well as the reply button you can also click on the action button which will allow you to report spam or to send a private message to an individual


The purpose of the Live Chat

The purpose of the Live Chat is to give members of the WA community the opportunity to 'chat' in real time and get a quick response for issues that concern them. As it has evolved, people use in lots of different ways to support their internet marketing activities and as a member of the community. Take a look at the list below.

Examples of How the Live Chat is used

  • To introduce themselves
  • To welcome people
  • To get to know other members
  • To ask questions
  • To get quick answers
  • To answer questions
  • To ask for help
  • To help other members
  • To ask people to look at something
  • To ask someone to critque something
  • To inform
  • To learn
  • To ask for feedback
  • To pay a compliment
  • To share good and bad experiences
  • To share good and bad news
  • To share knowledge
  • To share a joke and have a laugh
  • To make friends
  • To vent (anger or frustration)
  • To dip in and out to see what is going on in general
  • To discuss an IM issue or problem
  • To talk about any issue unrelated to IM - examples include, holidays, food, children, world economy, dogs, football, Olympics ...


How should you use the Live Chat?

This is entirely up to you. Some people get irritated by the chat which has nothing to do with internet marketing, but for others it is an integral part of their experience. What's important is that you find how you can make it work for you.



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Recent messages
Chrisie1 Premium
I understand the rules of the chat room and I like it a lot.

I am a shy person though. And it takes me a little to open up to people, especially a chat room.

I know it's not a normal chat room but some people like myself, won't just come out with a question upfront.

When I started, I just looked at the chat room like being the kid at school. The fear was crazy!

It took me almost a month to even use it. Does anybody else may have the same feeling(s)?

All things considered, you know it's not like a regular chat room.

How do I open up, unless I start with a little small talk to ease my fear?

It felt that way to me and it still does a little...

Being a newbie, yes; I make a little small talk to open up to ask a question. Not to make a chatty conversation.

I just wanted to say my piece in the matter. Yet, I truly overstand the concept of the live chat room.
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BenjisDad Premium
do things that you are comfortable doing. A lot of people who use chat or newbies, but most are Brand Newbies, lol. Newer than you! Things that you have experienced since you have been here, you can use that to help out another pool soul on the verge of quitting.

every little bit helps. The anxiety is real, so do not dismiss it, but as you get experience and more confidence you will be speaking with authority in the chat.
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SteveCrozza Premium
I use the chat room rarely, I find it too fast and keeping up with it becomes a chore rather than a pleasing time. If something is a chore your feelings will come through in your answers, that is how I feel anyway. For this reason I stay away from it.
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rileyroman Premium
I agree with you, it can be overwhelming and at times lately, tempers flare so I too am staying away.

However, Kyle asked us to spend 15 minutes per day in there helping. I am finding other ways to help people though so that I am involved the community.

stay humble & kind,
riley
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phoeby123 Premium
Thanks this helped!
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DebbieT004 Premium
Can't say that I'm totally sold on live chat yet. I did use it today but got a bit lost with it :)
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TopAchiever Premium
BIS, Lesson 7 on the Forum needs to be updated as this no longer exists.
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qbwa Premium
I've read and is still confused as to what to do. Being a newbie is frustrating. Feel like giving up. Will someone take me under their wing and explain in simple format it's purpose. Your help will be greatly appreciated.
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Labman Premium
It is for asking questions to members with more experience, often it is used to socialize.
Basically, whatever you want to use it for.
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Willow Tech Premium
Some times it happens you put a question and waited for minutes and hours. The person you asked interacting in the chat but not answering your question.

You try for the next day. Same thing happens. No other person replying either.

Is there any matrix who will help whom and when?
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Kerjackie Premium
Hi, I had the same issues, I used Live Chat twice, made questions and never got answers.
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Thanks, Beverley for the information.
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BIS Premium
My pleasure. Hope you found it useful
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Valplayer Premium
I haven't used the live chat yet because I really don't know what to ask or where I fit yet. I appreciate the caliber of the tutorials and training videos. I'm not shy at all so if you see something I'm missing, or just want to say hi "just do it." Thanks
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BIS Premium
Hi
Everyone has to use the Live Chat in a way that suits them. I would encourage you just to say hello sometime. It is certainly the best place to get a quick answer to any questions you may have. Never be concerned about the conversations that are already going on - just ask.

Beverley
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PMV Premium
I like this too :) I must admit I don't go into the chatroom - mainly because I am sooo easily distracted and not so good at multi-tasking ... lol ... I like to watch what's going on though. And sometimes feel a little guilty for not contributing ... lol ... but then I'm no expert so not such a big loss ... lol!
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BIS Premium
Thanks for taking the time to comment. Glad you enjoyed it. You can learn a lot just by watching what's going on, but never feel worried about actually saying something if you want to.

Best wishes

Beverley
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phaeton Premium
Great article Beverley. Never thought that you would have discovered one of my weaknesses though. Shyness! lol. Couldn't believe that until I saw your list of reasons. I am in my 7th decade and truly thought that I left my shyness behind many, many moons ago. Guess that sort of proves that we are never too old to learn. ;- d
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BIS Premium
Thank you - glad you enjoyed it. I think shyness affects a lot of people and very often it isn't obvious. We're certainly never too old to learn
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petergillies Premium
Hi BIS. As a pensioner I aim to prove you right! I think the idea of a live chat community is a great psychological help
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fel Premium
Very straight forward rules/guide of using the chat. very nice and thank you you Beverly.
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BIS Premium
Thanks for taking the time to comment. Glad you like it.
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JohnnyMark1 Premium
Nicely done Beverley.
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BIS Premium
Thank you. Glad you liked it.
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mckventure Premium
Nicely put together! I am one of those that get caught up in chat! It's stems from my being a news junkie and not wanting to miss out on anything! LOL I have found that it's better for me to open a full view chat window then just check in and out using that full window.

A quick question for you, Coach! How long does it take you to put a resource like this together?

Great job on a great resource!
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BIS Premium
Thanks for the compliment. I have to control myself with Chat, or I can find it distracting me from other priorities.

I didn't actually keep track of how long it took me because I worked on it over several days in between doing other things. I probably took me about two hours - to write and another hour to do all the pictures.
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petergillies Premium
Hi mckventure. Is this live chat you are on now? How do you open a full page for live chat?
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steveww Premium
thank you. clarified some questions I had in using live chat.
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BIS Premium
That's good.
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You do really beautiful work! Difficult points really tamed down. Pleasant and great learning experience!
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BIS Premium
Thanks Daniel - I appreciate the compliment
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ronamo Premium
Hi BIS,
A greeat and informative piece for all of us, especially us newbies. Thanks
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BIS Premium
Thank you. Hope you found it useful. Look forward to seeing you in the Live Chat.
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veronica.l Premium
Thanks for a great training Beverly. I`m in the "English as a second language" group... Took me a long time to really get involved in WA just because of the language, today I am over that and enjoy the chat.

So if you feel like language is stopping you from getting involved in the chat and WA in general, just do it, you will not regret it.
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BIS Premium
Thanks Veronica. I'm glad you got over the language issues and feel happy to get involved, because as you say it's well worth it.
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Adi2008 Premium
This is a wonderful resource you've added Beverley, thank-you.
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BIS Premium
Thanks Adrian
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Hudson Premium
Thanks for taking the time to do this for us Beverley, very informative,
Regards,
Hudson
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BIS Premium
Thank you. Hope you found it useful

Beverley
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Deezdz Premium
Well done Beverley. Excellent tutorial!
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BIS Premium
Thanks for taking the time to comment Dee.
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mdude Premium
I have been trying to figure out if the Live chat is where we can ask others to review our sites and give feedback. As per your list this looks acceptable, are there any cautions you could add about this?
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BIS Premium
Hi - You can either drop into the Live Chat and ask people to take a quick look at your site ( in which case you will get quite a quick response), or if you would like to open it up to more people, then post a blog asking people to review. Either way you will get some answers.

If you let me know - I'm happy to take a look

Beverley
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Shawn Martin Premium
Nice job Beverley. this was overdue!
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BIS Premium
Thanks Shawn. Hopefully it will help some of the new members or some of the people who are reluctant to use it.
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Labman Premium
Well covered, missed a couple of the mechanics like the Reply button and the Actions button but these are small problems. I might redact the Fer quote to remove the name as she asked to be purged from this system ( I would remove references to that user). And you are welcome for the screen shot.
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BIS Premium
Thanks Craig - I did include something on the Reply button - you must have missed it. it's on the second page - I didn't explain what the action button was for - so I have added it. I have removed the name as suggested. Thanks
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Labman Premium
Sorry, yes I did skip right over it. Hmmm, banner blindness?
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