How to Reply to Positive Reviews
While you don’t necessarily have to respond to every positive review you receive, it’s important to respond to some of those reviews. Here’s the guide:
- Begin by appreciating the client. Let them know you are glad they had a wonderful experience with your brand.
- Utilize keywords. Using relevant keywords will ensure that the review shows up in local search results. Insert your business name and relevant keywords. “Thank you for choosing the Pioneer Publishing House! Glad you had a great experience with publishing your book with us”
- Do not talk about yourself, but leverage this as an opportunity to promote exclusive offers or share new services or products with them. “Did you know we just installed a more giant printing machine and improved our loyalty bonus for local publishers? Visit and claim your loyalty bonus soonest!”
- Don’t be caught stuffing keywords in your replies. If you do, you’ll look like a spammer and penalty is severe from Google. Once you’ve mentioned your industry and company name, that’s okay.
- Leverage some additional marketing power from this review by sharing it on social media and your personal website.
Join the Discussion
Reply
Israel17
Premium
Oh, you're most welcome onboard, Tim! Awesome to know you are learning about Review Marketing for the first time! Great you stumbled at this post and congrats on reading! Review marketing is one of the online marketing models you should leverage to showcase your business to potential customers out there and to ensure you post replies to those consumers showing you truly care for caring about makings things right for unhappy customers.
Israel Olatunji
Israel Olatunji
Israel17
Premium
Hey Joy, thanks for leaving a thought! Glad you found this training valuable! By responding to all types of reviews: Positive reviews, Negative reviews, Neutral reviews, and Fake reviews, you'll prove to your customers and others who are reading that you care about making things right. Thanks for your time!
Israel Olatunji
Israel Olatunji
JeffreyBrown
Premium Plus
Israel--thanks for this informative tutorial--I never realized there was so much we could do within Yelp to help our business!
Jeff
Jeff
Israel17
Premium
Yes, there is so much to do within Yelp to improve your business, Jeff. Yelp is one of the few review sites you can leverage to receive and respond to those reviews that consumers leave after buying a product or service from your business. This can impact your business greatly. Thanks for your time, my friend!
Israel Olatunji
Israel Olatunji
