How to Reply to Negative Reviews

Negative reviews are exhausting. You make frantic effort to ensure your business is great, but when a customer leaves you a negative comment, that may cause you screaming.

No matter how you felt about the criticism, at last, you’d have to respond to the customer. Here are some reasons:

• Consumers who frequently research your business will always see your replies and know that you have good concern for unhappy customers.
• If you fix problems, 70% of unhappy clients will continuously patronize your business.

How to Reply to Neutral Reviews

Neutral reviews are delicate. They would be positive with one more star, and negative with one star less which will hurt your brand’s reputation. Thus, what is the right way to respond to those reviews?

• Begin by thanking the clients for leaving you reviews. Appreciating a customer for feedback, whether negative or positive feedback, is normally the right place to get started. Tell them you appreciate their feedback and you’ll work on it to improve your business.

• Explain or apologize for negatives. “Our publication bills are a bit higher due to the fact that we recently installed giant printing machines worth over five hundred thousand dollars, so we can ensure publishers get all they want in one place!”

• Reiterate the positive aspects of those reviews. “Glad you left us a comment! Thanks for choosing us for all your publications!”

• Invite your customers back. “We’d be glad to see you visit us again.” Or “If you noticed an area in which we needed to improve the service we render to you, do let us know by giving us a call or send us an electronic mail. We look forward to seeing or hearing from you soon!”.