Watch out for website suspension for "ABUSING RESOURCES".?

Last Update: January 26, 2016

A HEADS UP TO OTHERS WHO ARE AS CLUELESS AS MYSELF

Here's a note I got from Kyle and Carson that surprised me into doing some stupid things.


Hi Alexx,

We hope that you are having a great day. We have noticed that your website is using a large amount of storage space and we wanted to reach out to see if there is anything we can do to help you maintain a less "bloated" website footprint.

Ideally, your website should have media such as video, and large images hosted on specialized hosting services so that your site runs optimally, loads quickly, and offers your visitors the best user experience possible.

(I HAVE NO VIDEO, SO ESPECIALLY NEVER EXPECTED ANY OF THIS)

For example, rather than host video's directly on your website server that is optimized for serving website content, you could host the video on a service like youtube which specializes in serving fast streaming rates for video.

Hosting large files on your WordPress website here at WA is not optimal and could lead to slower site performance, a less than optimal experience for your visitors, and could lead to lower rankings and traffic.

You website storage usage is around 2.1 GB, take required action so your website will not be disabled for abusing resources.

So, today we wanted to reach out and offer to help optimize your storage space and see if we can minimize your website storage footprint to ensure the best possible performance for your site.

We suggest moving your large files to a dedicated service such as YouTube for video hosting, or Flickr for image hosting.

Let's discuss how we can work towards this and really optimize your site.

We look forward to hearing from you,

Kyle & Carson


Needless to say, I panicked! I do have a lot of photos on one site but I had a plug-in called WP SMUSH on it, which I apparently hadn't used well. So I went searching for plug-ins, found DNUI (Stands for DO NOT USE) which "cleans" your system of unused crap. It looks to me like for each image we store in the Media Library there are actually MULTIPLE versions stored in order to provide the option of multiple sizes to be used on our site.

So I watched this plug in "clean" like 6000 images (weird... no way I have that many, but again... these duplicates exist).

THEN when finished I started going through the site and finding TOTALLY MISSING PHOTOS. HOLY. CRAP. GREAT.

The DNUI program was supposed to clean only UNUSED pics. It did, along with many USED pics I clearly wanted to keep.. And of course it had warned me that sh*t could happen, but I felt I needed to do something fast. I don't respond well to unexpected catastrophe notices when I have all my eggs in this WA basket. (A SLIGHT PTSD issue, let's say... LOL)

So out of like 120 pages/posts I really don't have a good idea where to start. I guess anywhere is as good as anywhere else.

Meanwhile I've also opened a Flickr account and am figuring that out... but the workload of redoing so many pics on the site is mad aggravating.

I don't know what the best solution would be for anyone getting this notice in the future. I just know I won't run up against it again because I'm redoing EVERYTHING. It really spooked me, especially since I have 13 sites hosted here right now and for some reason I was under the impression that we had unlimited "service" generally. There are clearly BIG exceptions to that.

I've been absent from WA for a bit... a family death and dying and aftermath thing wherein I had to completely re-prioritize for a while. I did well to keep up with ANY websites, and the last thing I needed was a big ass problem with WA trying to get back in the saddle.

I sure hope this info helps somebody out to avoid a panic. Just don't jump onto a program that causes you more problems if you can avoid it. These plug-ins can be really glitchy.

Take care, all... and sorry I've been a bit scarce.

-Alexx



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ConeyM Premium
Thanks for sharing your experience, We are learning from each other. More power to you, Alex.
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SupportWorx Premium
Thanks Coney -Alexx
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WriterLynn Premium
How are pictures supposed to be added to a post? My pics are on my hard drive and in order to add one to a post, don't we have to upload pic to media library? I'm really confused....how else can we add pics to posts in WordPress?
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SupportWorx Premium
YES!!!! ABSOLUTELY that's exactly what I did! Another way is to have a Flickr account, load your pics up there, then insert a link to that pic. I can't say I've figured out Flickr yet though. But it's the same way you'd embed a YouTube video... where it just links it. Apparently WA doesn't really want pics hosted here on our sites. The storage adds up, and I'm guessing especially if we have a lot of sites it's worse. I just didn't know in time to avoid the mess I got into. -Alexx
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WriterLynn Premium
Sounds like a good Webinar for Jay to do.
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olivingstone Premium
Welcome back Alexx. This is good to. Know. Perhaps instead of rushing in, you should have taken Kyle's offer of help. I know I will if he comes knocking at my door. My site is full of images!
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SupportWorx Premium
Thank you. I knew it was just a standard form letter from support... I corresponded but it was definitely not Kyle. I SHOULD have taken time, but O.M.G. I just thought - that's all I freakin' need.

Now today NONE of my logins are working. A guy in chat said he's having the same problem. How are your logins today? -Alexx
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olivingstone Premium
Mine was fine bit I have not been on this afternoon. I hope you get your site sorted soon as it can be very frustrating. I spent a few days fixing mine last week.
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PjGermain Premium
Hmmm....... interesting. I didn't realize 2.1 GB is large. Will have to check my size as I have nearly 150 posts each with images - no videos, but still. Thanks for the headsup Alexx.
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SupportWorx Premium
Yeah man... hope I can help you for a change. ;) -Alexx
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TanjaRita Premium
Wow, that sounds like a nightmare. I would not know what to do in your situation. I am sorry that you have to go through this.

I also assumed there were no storage limits to hosting. I am sure if you PM Kyle/Carson they would be able to help you out.

Good luck.
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SupportWorx Premium
Hi Tanja... yeah when I did write back but waiting for the guys to have time wasn't something I wanted to take a chance on... I wish I had. -Alexx
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TanjaRita Premium
Hopefully you will hear back. And let us know what the answer was!
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