Watch out for website suspension for "ABUSING RESOURCES".?

Last Update: January 26, 2016

A HEADS UP TO OTHERS WHO ARE AS CLUELESS AS MYSELF

Here's a note I got from Kyle and Carson that surprised me into doing some stupid things.


Hi Alexx,

We hope that you are having a great day. We have noticed that your website is using a large amount of storage space and we wanted to reach out to see if there is anything we can do to help you maintain a less "bloated" website footprint.

Ideally, your website should have media such as video, and large images hosted on specialized hosting services so that your site runs optimally, loads quickly, and offers your visitors the best user experience possible.

(I HAVE NO VIDEO, SO ESPECIALLY NEVER EXPECTED ANY OF THIS)

For example, rather than host video's directly on your website server that is optimized for serving website content, you could host the video on a service like youtube which specializes in serving fast streaming rates for video.

Hosting large files on your WordPress website here at WA is not optimal and could lead to slower site performance, a less than optimal experience for your visitors, and could lead to lower rankings and traffic.

You website storage usage is around 2.1 GB, take required action so your website will not be disabled for abusing resources.

So, today we wanted to reach out and offer to help optimize your storage space and see if we can minimize your website storage footprint to ensure the best possible performance for your site.

We suggest moving your large files to a dedicated service such as YouTube for video hosting, or Flickr for image hosting.

Let's discuss how we can work towards this and really optimize your site.

We look forward to hearing from you,

Kyle & Carson


Needless to say, I panicked! I do have a lot of photos on one site but I had a plug-in called WP SMUSH on it, which I apparently hadn't used well. So I went searching for plug-ins, found DNUI (Stands for DO NOT USE) which "cleans" your system of unused crap. It looks to me like for each image we store in the Media Library there are actually MULTIPLE versions stored in order to provide the option of multiple sizes to be used on our site.

So I watched this plug in "clean" like 6000 images (weird... no way I have that many, but again... these duplicates exist).

THEN when finished I started going through the site and finding TOTALLY MISSING PHOTOS. HOLY. CRAP. GREAT.

The DNUI program was supposed to clean only UNUSED pics. It did, along with many USED pics I clearly wanted to keep.. And of course it had warned me that sh*t could happen, but I felt I needed to do something fast. I don't respond well to unexpected catastrophe notices when I have all my eggs in this WA basket. (A SLIGHT PTSD issue, let's say... LOL)

So out of like 120 pages/posts I really don't have a good idea where to start. I guess anywhere is as good as anywhere else.

Meanwhile I've also opened a Flickr account and am figuring that out... but the workload of redoing so many pics on the site is mad aggravating.

I don't know what the best solution would be for anyone getting this notice in the future. I just know I won't run up against it again because I'm redoing EVERYTHING. It really spooked me, especially since I have 13 sites hosted here right now and for some reason I was under the impression that we had unlimited "service" generally. There are clearly BIG exceptions to that.

I've been absent from WA for a bit... a family death and dying and aftermath thing wherein I had to completely re-prioritize for a while. I did well to keep up with ANY websites, and the last thing I needed was a big ass problem with WA trying to get back in the saddle.

I sure hope this info helps somebody out to avoid a panic. Just don't jump onto a program that causes you more problems if you can avoid it. These plug-ins can be really glitchy.

Take care, all... and sorry I've been a bit scarce.

-Alexx



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GomMagtibay Premium
Staring at the 20 GB space allocated for us, I wondered what will happen if all those space were used up. Thankfully, I came across this post of yours. Now, I know. Thanks! =)
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SamiWilliams Premium
Alexx,
What were the suggestions that Kyle and Carson recommended in their email? I saw the part about a bloated site but missed the part that happened after you responded to them. They offered to help
so I was just curious what was suggested in your exchange with them?

Thanks,
Sami
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SupportWorx Premium
Hello Alexx,

The size of the gallery directory is around 1.1 GB, which contains several images which are larger than 1MB in size as well as a copy of each image.

The size of the upload directory is 987MB, which contains several images which are larger than 1MB.

Please optimize the images so it does not abuse resource.

You can also move your large images to a dedicated image hosting service such as Flickr and similar ones and link them to your website.

We would also request you to remove the backup of the images that you have as that will also reduce the space usage.
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I then sent this list of questions, got no reply.
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SupportWorx 14 days ago
I will totally do whatever you guys need. However, it won't be quick. Maybe the first thing I can do is learn flickr.

1. Since you mentioned videos I've been worrying about it all night. While I have no videos at all of MY OWN on any of my sites, and none at all on this site, on another site I've "embedded' youtube videos... I THINK. At least they look like they're on the site and people can click and watch them.

DOES THAT TAKE UP SPACE?

2. Regarding my photos... is WP SMUSH a program that works well? I installed it a while back but have never had it indicate a "smush" happened after I did one, so I quit trying.

3. On photos again - If I need to link to a person for their photocredit, does that photo need to sit on my site, or... can it sit off-site and then I can still link it to the person?

THIS STUFF IS SO SO OVER MY HEAD. I'm lucky to get a site built, so expect a lot of questions you may think are stupid.

-Alexx
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I then screwed up my site but fixed the problem of resource overload, and sent this after no response for 3 days:
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SupportWorx 11 days ago
Still waiting for a response to the questions below. Also, I used a plugin called DNUI to clean up supposedly UNUSED pics and it seems to have deleted a lot that was used... if not everything. So it didn't work for me, but did it work for your storage issue? Could you check on my usage now? And please answer the questions below. Much appreciated. -A
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Got this response the same day.
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Alexx,

The disk space usage does look fine now. As far as your questions go, we have answered them for you.

Answer for Question 1 : Embedding videos will not take up any space.

Answer for Question 2 : We're not sure about WP SMUSH, we suggest that you do some research and decide for yourself.

Answer for Question 3 : You can link any off-site photos to your site, they do not necessarily need to be on your site.
-------------------------------------------------

Hope that helps Sami, but everybody keeps saying "What did the guys say?" I can virtually guarantee you this was NOT Kyle or Carson. They don't have time for this mundane stuff, seriously. -A
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SupportWorx Premium
Sami - LOL forgot to say those are messages from my Support Ticket...
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SamiWilliams Premium
Of course, the support team.
I hope this has been resolved.
Thank you for answering the detailed questions I asked.
Sami.
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AZechinato Premium
So sorry for your loss Alexx. Thank you for sharing and writing about this unknown requirement by WA. I will check out my storage.

I also appreciate all the suggestions by the other members on how to optimize database. I learned something new today.

I've also been away due to family and illness and I see that I have tons to catch up on.
All the best to you and yours,
Angela
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SupportWorx Premium
I think the trick, for me anyway, is going to be to learn ONE METHOD and use it well. I like the flickr idea because it's a really cool format, but there seems to be a bit of a learning curve. Probably a tutorial I just haven't had time to find. ;) -A
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AchuthanN1 Premium
Thank you for sharing.Hope you will be able to get this sorted out soon.
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SupportWorx Premium
I'm working on it man, thanks -Alexx
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Maxiam59 Premium
thanks for the heads up and I will check my site all the best Max
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SupportWorx Premium
You're welcome Max! -A
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chartdude Premium
Hi Alexx

I recently began using a plug in called 'Optimize Database after Deleting Revisions' that helps to manage the size of data base revisions, etc. It does a great job and keeps the bloat down on several areas. You can find more out about it here:
https://wordpress.org/plugins/rvg-optimize-database/

It is always good to try and keep a clean well performing site, and this plug in I am telling you about is quite safe and effective. Just an idea to consider.

Have you contacted Kyle and Carson about this message? It sounds to me they want to help you make sure your customers have the best experience. I can see where coming out of the blue caught you off guard. I appreciate you bringing this up for all of us.

I do hope you get things reorganized and optimized.

All the best to you!
Jim
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SupportWorx Premium
Thanks Jim... no I'm no a whiner, I'm a solver-and-mover-on-er LOL. They have bigger fish to fry than to deal with the occasional cryptic message or delayed answer. But I posted the exact message exchange above in my answer to SamiWilliams if you'd lie to see it.
I'll check out that plugin.
Do you use flickr?-Alexx
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SocEnt Premium
Wow, this is interesting. Thanks for sharing. I was clueless to this fact.
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SupportWorx Premium
You're welcome! -Alexx
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SupportWorx Premium
Me too. Clueless. -Alexx
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xhjregina Premium
Wow. So I guess "unlimited space" that we have here is limited to text and pages.

But now we've heard from them about a good image hosting site, guess I should go check Flickr out. I'm currently using photobucket.

I was storing my images outside of WA to prepare for the day when I'd not be part of it anymore. But now it looks like it's necessary to host images externally even if you're here for good.
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SupportWorx Premium
Yeah, I just hate duplication of effort and wish I'd been as smart as to use photobucket. I did the training here for a reason... CLUELESSNESS... and nowhere did I see anything about this. Sometimes the simplest concepts to others aren't simple to me. -Alexx
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whitsunday Premium
Hi Alex. Did you discuss how to optimise your site with K & C.? They probably have some solutions for you.
Janelle.
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SupportWorx Premium
No I stupidly just handled it myself. I knew they didn't send me the note and was afraid to get in line for an answer. -A
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DaveSw Premium
Hi Alexx...Thanks for the heads up, I had not worried about this, but will take it into consideration now...Cheers! Dave : )
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SupportWorx Premium
Good Dave. It isn't pleasant to get blindsided by this stuff. -Alexx
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AlexEvans Premium
HI Alexx sorry to hear about your loss, takes a while to get back into the swing of things. Thank you for your advice. A very good conversation has started a round your post, which is very helpful. Fore warned is foretold.
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SupportWorx Premium
Thanks E, that's very sweet. I hope it helps a lot of people. -Alexx
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edtay78 Premium
Every time you update a post, you'll notice WP will keep a revision. You could try using ManageWP free service to clean up old revisions to reduce the unwanted resources.
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WriterLynn Premium
I'm so glad you brought this up. I never really thought about how all those revisions use resources. I'm pretty OCD with the editing and some of my posts have 10-15+ revisions. I have 114 posts. So, this really adds up.

I just used a Plugin called "Optimize Database after Deleting Revisions". It is compatible with the current Wordpress version and was updated 3 days ago.

I tried it. I had all revisions older than 30 days deleted and set it to only save 2 most recent revisions Max per post.

The plugin deleted a total of 1121 revisions

Size of the database
BEFORE optimization 9.979 MB
AFTER optimization 4.021 MB
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edtay78 Premium
Thanks Lynn, will try the plugin you recommended. :)
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WriterLynn Premium
Yeah, I just used it real quick. Only took a minute or two and then I deactivated it. I will re-use it again once my Revisions get built up enough to worry about it. All cleaned up for now though.
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whitsunday Premium
Yes that seems like a good place to start.
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SupportWorx Premium
REALLY???? I will try that. Thank you so much. I don't ever want to undo my photos again. -Alexx
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TanjaRita Premium
I also used this plugin to clean up my database. You should actually completely deleted and only reinstall when you want to do some clean up again. Plugins that are deactivated, but not deleted can still cause a site to slow down a bit (not as much as active ones).
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WriterLynn Premium
It doesn't do anything with photos. It cleans up revisions and other redundancies.
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WriterLynn Premium
Yes, I will just delete plugin and re-install when my Revisions, etc. start to build up again.
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SupportWorx Premium
SWEET... I'm gonna do this. I edit something crazy. -Alexx
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NWTDennis Premium
Bummer!

Is this a total storage issue for all your sites or one specific one? Do you "optimize" your images before including them on a site? I use:
http://jpeg-optimizer.com/ all the time for this purpose. It's a no cost service.

I'm pretty sure Premium membership includes hosting up to 25 sites, but I don't think the banner comparing Free and Premium benefits has been updated.
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LisB247 Premium
Thank you for sharing the optimizer. I have bookmarked it to use on all my site pics.
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SupportWorx Premium
Hi Dennis. It's one site so far. I was using WP SMUSH but apparently not properly. Thanks for the recommendation. -Alexx
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TanjaRita Premium
tinypng.com is great for optimizing images. And its free. No plugin needed!
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SupportWorx Premium
THANK U Tanja -Alexx
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WriterLynn Premium
TanjaRita, I checked out the tinypng.com and noticed they had a message off to the right that says "Hooray! We launched TinyJPG Start compressing your JPEG images now" tinyjpg.com

So, they do both png and Jpeg, which is great. I will try this out.
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WriterLynn Premium
Dennis, thanks for the link http://jpeg-optimizer.com/ - Glad to have some options on where to reduce the size of my images.
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NWTDennis Premium
Me too ... I'm building quite a file of free Software Tools for use on my sites. Wouldn't have had a clue if it wasn't for WA and this wonderful community ... thank you.
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BenORourke Premium
WA hosting is very limited with what you can do, but okay for beginners. If you need more control you need to go elsewhere unfortunately.
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SupportWorx Premium
Seriously Ben? I had no idea. It sounds so comprehensive to a beginner. -Alexx
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BenORourke Premium
It is fine for most situations Alexx. If you require more control it is not. Hope you are doing okay after your recent loss.
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greenet Premium
I personally think this sucks when I'm just trying to get somewhere.
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SupportWorx Premium
Yeah it sucked alright, but I guess I had to be told before I was "suspended"... thank goodness. That woulda really freaked me out, not to have access to my site. -A
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VMahony Premium
HI Alexx. Sorry for your loss and absence. Could you maybe put your pictures in an On Line Album in the Cloud and create a link for people to access if they wanted to? You could sort your pics into categories or sections in the album. Hope you get this fixed to your needs. Best of luck.
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SupportWorx Premium
Thanks V, yes they recommended Flickr so I set up an account there and am learning the system right now. -Alexx
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WMS Premium
Thanks so much for sharing it during your hard time. Sorry for your lost. Take care.
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SupportWorx Premium
Thanks sweetie, much appreciated. -A
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kennick2015 Premium
Maybe Kyle and Carson could offer extra storage facilities at a reasonable price for those that require it. They could advise when people are reaching their limits and give them options to upgrade.
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SupportWorx Premium
Totally. -Alexx
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SEOgracey Premium
Thanks for sharing
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SupportWorx Premium
You're welcome! -Alexx
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KatieMac Premium
Thank you for sharing this I sort out my images before I upload them, and use youtube for video's,, sorry to hear of your loss and the calamity that has happened with your images,, I make a fate error and crashed both my sites support were great and managed to sort it.. hope you manage to get on top of this ... take care I now use a test site first before any major changes
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SupportWorx Premium
Hi Katie, long time no talkie. Yeah I use youtube also. A test site sounds like a major HASSLE but I guess you've found it's worth it. -Alexx
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KatieMac Premium
siterubix is a easy place to have the test site so not too much of a hassle and way better than breaking your site
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njeanmichel Premium
interesting and very informative. thanks. Really sorry you going through these hard times. As someone mentioned, would be great if we could have something to monitor our websites' usage and consumption.
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SupportWorx Premium
TOTALLY. So we have a clue. -Alexx
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dickw Premium
Hi Alexx, My sympathies for your loss. I know this mess was all you needed after that. Thank you for writing about it. I know that will help a number of us....Dick
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SupportWorx Premium
Awww thanks Dick. Very nice of you! -Alexx
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WriterLynn Premium
I wish that Kyle would chime in here. I also wish that Jay would do a webinar about this at some point.
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SupportWorx Premium
Great point. -Alexx
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shweetlife Premium
Alexx. sorry to hear about your loss.

i have to say a big thank you for this post tho... i'm off to flickr now!
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SupportWorx Premium
Awesome Marc, so glad to help. -Alexx
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DreamN Premium
Hi, Alexx. First off....I'm so sorry to hear about your loss, and your pending loss. What a load you've been carrying on your plate, and then to have this happen.
Second....I think in the future, if I am "warned" as you were, I would take them up on their offer to "help" me to change my website, especially since there are no guidelines, that I know of on how much data you can have on each website. Another factor is that I'm completely ignorant of most of this computer mumbo-jumbo, so I have to rely on those more learned in this.
Again...my condolences and I hope that things get much better for you in the immediate future.
Dennis
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SupportWorx Premium
Point taken, Dennis. They said in my notice we only get 2.1G. -Alexx
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JulietAA Premium
Oh, I never knew about this. Thanks for writing this blog
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SupportWorx Premium
You're very welcome! -Alexx
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DailanDemon Premium
ohhhhh thanks for the warning. Is there a way to know how many resources i have been using? because in my case the webpage requires a lot of content that i have to add
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SupportWorx Premium
Dailan I think you have to ask. There is no way of monitoring that I'm aware of. -Alexx
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Prestones Premium
Greetings Alexx!

Perhaps you could contact Support and see if they have a backup to restore your site (including the deleted photos) - with the caveat that you'll continue trying to reduce your site's size.

Bummer. Here's hoping you can get your arms around it & resolve the issue - with minimal repercussions!

Dennis
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SupportWorx Premium
HMMMMMMMM!!!!! DENNIS you always pull out that big brain at the right time. I WILL ASK IF THEY CAN RESTORE THEM. Now that I'm calmer it all seems so unnecessary that I screwed it up in a panic. -Alexx
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Prestones Premium
Your response is a bit of a chuckle Alexx :)

I'd like to believe I have enough mental wattage to light a small city - but that's far from the truth. I've just found LOTS of ways to terminally modify my sites - whether by deleting required files, by locking myself out with security software, or... the list goes on and on.

I've learned to keep regular backups. Even then, when disaster strikes and panic sets in, you have to remember that you *have* those backups ;) The sense of relief is amazing when you can simply blow away an entire site and reload it from a backup - a simple matter when you host off-site.

As you may have guessed, I'm hosted elsewhere - at a host called A Small Orange (what a name!) I have about 14 sites hosted on a single shared account, at a cost of $100 per year. I've used a little under 4GB of space out of an allowable 15GB for those sites. Support has been great, and site speed and uptime have been first class.

FWIW, I use a plugin called WP-Optimize to automatically keep my database size under control. I see lots of other recommendations here - knock yourself out!

Dennis
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Michelle04 Premium
I vaguely recall hearing something about this months back, but was told it had to be very large sites that would be a problem and potentially have to host somewhere else. Thank you for the heads up and I'm sorry for all the trouble it has caused you!
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WriterLynn Premium
Strange because Alexx said he only has 120 posts. Not a very large site.
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Michelle04 Premium
I think I'm as confused as you are! :)
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SupportWorx Premium
My site is not so large. Maybe 125 pages. -Alexx
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ElwinDutton Premium
Hi Alex, It's kind of funny me stumbling on this post.I got a warning from Hostgator a few days ago about me using there data base for storage an that i was using 25 GB of space which violates there terms of use.The first thing i said is ,what are you talking about i have my own storage.

I guess the storage i have didn't work the way i thought it was.I to have thousands of images on my website.So now i have to reduce that because i am trying to host my website over at Namecheap an they wont transfer any website over 10 GB. Thanks for this post.
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WriterLynn Premium
Yeah, I knew that Hostgators unlimited was limited. I still just don't understand then what the Wordpress Media Library is there for.....

This is where I upload pics from my hard drive and add them to my posts. I did not know there was another way that I was supposed to be doing it. Why would I upload pics to another 3rd party and embed the pics in my post when there is a Media Library?

I would never upload videos though. I already know that most people upload them to YouTube and embed them in the posts.

It's just the picture thing is really throwing me....

I have been using Wordpress since 2009 and used to host at HostGator and now I host at WA.
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ElwinDutton Premium
I know that half the files they are talking about i cant get to them because of permissions. They have to remove them an i don't even know what half of it is.
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WriterLynn Premium
I am hoping Jay will chime in on my questions. I alerted him via the chat line of this post.
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SupportWorx Premium
I just gotta say... WHAT A BUNCH OF CRAP. I know this is a learning process but how hard would it be to send little reminders/trainings once they see what type of usage we have building in the event that, like ALMOST EVERYONE, we don't realize we're heading for trouble in their limited system. At least here I don't have to worry about moving my site... I don't think, anyway! -Alexx
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WriterLynn Premium
I would have to revisit all the training and videos to be sure, but I just don't remember anything about hosting pics on 3rd party sites and embedding them in posts. Bypassing the Media Library just never crossed my mind and I don't recall being instructed to do that, but maybe I missed something all these years.....
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Dmorrow Premium
Thanks for sharing Alexx! I had no idea this could be an issue. On the brighter side, you can do a training about how to fix this the right way once you get it all figured out. We'll be waiting to see it! Glad to see you back and I hope things have finally settled down for you.

Blessings, Debby
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SupportWorx Premium
Thanks for the brighter side Debby! -Alexx
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Sheila50 Premium
Thank you for sharing Alexx!
I didn't realize this either!
That would have freaked me out!
Thanks again for this heads up
Sheila
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SupportWorx Premium
You're very welcome Sheila. -Alexx
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PIOFJR Premium
Thanks for sharing Alexx. This is really important to note.
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SupportWorx Premium
Yes it is, and you're welcome! -Alexx
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WriterLynn Premium
I know that HostGator had this same thing. It was not really "unlimited". They had some sort of alert of using resources as well. Didn't really understand it from a technical angle to be able to explain what I am talking about. I host my sites here now. I do use pics in most posts, as is suggested.
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SupportWorx Premium
EXACTLY! LOL Here we are trying to push pics into our posts to make them visually appealing then POW... "Stop that" LOL. Kidding, of course. If I were better equipped with endless time I'd do a training when I figure this out. This is really important I think. -A
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WriterLynn Premium
I could swear during the different training's on here......Kyle would use the upload image to Media Library to demonstrate how to add pics to our posts in Wordpess. It is the only way I have ever done it. I already knew about the YouTube thing and embeding videos, etc.

I'll have to revisit this because I don't recall any of his trainings mentioning to use Flickr or whatever service to "embed" photos in our posts.
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SupportWorx Premium
If you open a Flickr account now and start to learn it, it might be better in the long run than being smacked in the face LOL -Alexx
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ConeyM Premium
Thanks for sharing your experience, We are learning from each other. More power to you, Alex.
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SupportWorx Premium
Thanks Coney -Alexx
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WriterLynn Premium
How are pictures supposed to be added to a post? My pics are on my hard drive and in order to add one to a post, don't we have to upload pic to media library? I'm really confused....how else can we add pics to posts in WordPress?
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SupportWorx Premium
YES!!!! ABSOLUTELY that's exactly what I did! Another way is to have a Flickr account, load your pics up there, then insert a link to that pic. I can't say I've figured out Flickr yet though. But it's the same way you'd embed a YouTube video... where it just links it. Apparently WA doesn't really want pics hosted here on our sites. The storage adds up, and I'm guessing especially if we have a lot of sites it's worse. I just didn't know in time to avoid the mess I got into. -Alexx
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WriterLynn Premium
Sounds like a good Webinar for Jay to do.
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olivingstone Premium
Welcome back Alexx. This is good to. Know. Perhaps instead of rushing in, you should have taken Kyle's offer of help. I know I will if he comes knocking at my door. My site is full of images!
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SupportWorx Premium
Thank you. I knew it was just a standard form letter from support... I corresponded but it was definitely not Kyle. I SHOULD have taken time, but O.M.G. I just thought - that's all I freakin' need.

Now today NONE of my logins are working. A guy in chat said he's having the same problem. How are your logins today? -Alexx
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olivingstone Premium
Mine was fine bit I have not been on this afternoon. I hope you get your site sorted soon as it can be very frustrating. I spent a few days fixing mine last week.
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PjGermain Premium
Hmmm....... interesting. I didn't realize 2.1 GB is large. Will have to check my size as I have nearly 150 posts each with images - no videos, but still. Thanks for the headsup Alexx.
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SupportWorx Premium
Yeah man... hope I can help you for a change. ;) -Alexx
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TanjaRita Premium
Wow, that sounds like a nightmare. I would not know what to do in your situation. I am sorry that you have to go through this.

I also assumed there were no storage limits to hosting. I am sure if you PM Kyle/Carson they would be able to help you out.

Good luck.
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SupportWorx Premium
Hi Tanja... yeah when I did write back but waiting for the guys to have time wasn't something I wanted to take a chance on... I wish I had. -Alexx
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TanjaRita Premium
Hopefully you will hear back. And let us know what the answer was!
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