Site Comments vs Site Feedback - The Battle Continues

I know there are thousands of posts on this topic, but there are also lots of newbies joining every week - and so the battle continues.

What is the difference between Site Comments and Site Feedback and which goes where?

Site Comments OR Site Feedback

For me the easiest way to remember the difference is this;

Site Comments - these are public comments going on someone's business website. You need to PRETEND to be a real customer and respond to their content ONLY.

You can talk about;

• your experience of the product they are reviewing
• share your experience of the topic they are writing about
• ask a question on the topic or product
• support a point they are making with further examples or experiences of your own
• disagree with a point if you have a valid reason for doing so
• give other examples if appropriate (but don't try and sell another product)

If you talk about anything else the comment in all likelihood will be declined, because it can't be published.

Site Feedback - this is private, only seen by the designer of the site and you can say whatever you want and talk about;

• design,
• colours,
• layout and presentation
• site navigation
• font size
• as well as anything about content if they ask for it.

Site Comments and Site Feedback are two completely different sections of WA and (note to Kyle & Carson - I honestly think that they need re-naming and separating out further because they simply cause too much confusion).

Why am I mentioning it again, because it continues to cause confusion and it is shame if someone has gone to the effort to write something and it is rejected for being in the wrong section.

So hopefully this helps and maybe all new referrals can be linked to this or a similar post to explain the differences right at the beginning.

*image - "Business Competition" by jesadaphorn, freedigitalphotos.net