Posts
10
Questions
2
Why does this show up before my website name when you go to my website??? Also been having lots of login errors and page loading problems?
H153.direct please help? I don't understand
Why does this show up before my website name when you go to my website??? Also been having lots of login errors and page loading problems?
Hi Becky,
I guess you've noticed that we're moving your site to a brand new and much more powerful server.
When we move your website from server to server on the WA network, we do it with ZERO downtime. In order to do this there is a temporary URL that you will see like h123.direct.yourdomain.com
This is only visible to YOU because you have visited your site before and have the old server location cached at your ISP. Anyone visiting your site for the first time will see your real domain.
You can expect to see this temporary domain for anywhere between a couple hours to 24 hours. The time it takes depends on your Internet service provider to refresh it's localized cache. It's usually less than 24 hours.
As mentioned above, anyone new visiting your site will not see this. Google will not see this. It's how we can provide uninterrupted service to your site without making it unavailable during the process.
Cheers,
Carson
Thanks so much! Is that why I'm having problems on the back end of my site with themes and customizing?
No, this wouldn't cause anything to not work in your back end. If you are having issues with your site at all then you will want to create a support ticket. Also, you can try clearing your browser cache or cookies and see if that helps.
Carson
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Why does my website look different in IE and great in chrome? Is there something I can download to view it in different browsers without downloading them? Should I worry about t
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Why does my website look different in ie and great in chrom?
Why does my website look different in IE and great in chrome? Is there something I can download to view it in different browsers without downloading them? Should I worry about t
See more comments
Hi Becky,
I guess you've noticed that we're moving your site to a brand new and much more powerful server.
When we move your website from server to server on the WA network, we do it with ZERO downtime. In order to do this there is a temporary URL that you will see like h123.direct.yourdomain.com
This is only visible to YOU because you have visited your site before and have the old server location cached at your ISP. Anyone visiting your site for the first time will see your real domain.
You can expect to see this temporary domain for anywhere between a couple hours to 24 hours. The time it takes depends on your Internet service provider to refresh it's localized cache. It's usually less than 24 hours.
As mentioned above, anyone new visiting your site will not see this. Google will not see this. It's how we can provide uninterrupted service to your site without making it unavailable during the process.
Cheers,
Carson
Thanks so much! Is that why I'm having problems on the back end of my site with themes and customizing?
Some of the buttons don't seem to load anything when I hit them
No, this wouldn't cause anything to not work in your back end. If you are having issues with your site at all then you will want to create a support ticket. Also, you can try clearing your browser cache or cookies and see if that helps.
Carson
How do I create a support ticket?