Are These Mistakes Hurting Your Credibility?
1. Paying way too much attention to your electronics such as cell phones, and IPads when you are ignoring the people around you.
2. Not knowing how to act with regards to your cell device
Using foul language around people you are not familiar with
Not answering your business phone with either a polite or professional greeting. Have you ever heard someone answer their phone like this, " yeah what's up" or "whose this?"
Getting angry with the caller
taking a conference call and letting the world hear when they could care less about you or your business.
3. Making it difficult for people to reach you. Make it clear to people that if you are not available please leave a detailed message and that you will respond at a certain time.
For example, i let people know that I check my voicemails every 2 hours and that I respond to my emails at 11AM, 3PM and again @ 6PM. I make it very clear so they are NOT wondering why they cannot reach me.
4. Talking badly about fellow workers and your competitors. When you say nasty things it sends out a signal to the listener, "Hey does he talk about me that way?" If you have something negative to say, do with a constructive tone. You will garner more respect from the listener.
5. This is very important with emails, especially for us Online Marketers. Make sure that you use proper written communication. Misspelled words or poorly worded paragraphs can immediately turn off the reader .
6. No contact information in your email signature: Many times I will need to call someone rather than wait for a returned email only to find NO PHONE number. I get annoyed and have to go searching for their number, which wastes my time.
As I write these Mistakes out for your review, I know that in all likely hood, i will make one or two of them without thinking so Maybe I should add one more
7. Not Thinking about the first 6 Mistakes before you Act
Recent Comments
13
Politeness and courteous is something that many people underrate, but goes a long way in business. Sometimes people are just having a bad day and can lash out towards you, dealing with this and the same way by lashing back never really gets you that far in any situation.
Kindness always prevails and can diffuse almost any situation or frustration. Excellent post here Frank. :)
Great blog Frank. A very good reminder/wake up call. It is so easy to get far too relaxed with yourself, consequentially throwing your manners and etiquette out the window.
I find that if I have just gotten off a call, read an email or spoke with someone in person, and I'm agitated, then it's best to just walk away for a few minutes to regain my composure. I treat this example with tactics that are taught in Anger Mgt courses.
Well that's my take and comment to your post/blog. Once again, thank you for your great reminder.
Have an Awesome LongWeekend !!
Gary
Frank well said, I have to put my hand up to some of these, work in progressprogress. Thanks for the reminder. Happy Easter.
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Good post. Once those words are out, there's no taking them back either no matter how much you try to back peddle.