Having Some Major Issues With SiteComments

Last Update: July 08, 2018

I'm now running into my first really severe problems with SiteComments. Whenever I publish new content to my site, I always request a comment or two and it usually would be pretty quick in receiving those comments. Over the past year though, I've noticed it has been taking longer and longer to receive comments, but I would still eventually get them.

Well, it now appears I've hit the maximum amount of time that my comment requests are allowed to go because I've now gotten 2 private messages from the TheWA Team basically stating that my comment requests have been cancelled because it has taken too long to receive them and so I was refunded the 2 credits I initially used for requesting them. That was yesterday though.

I decided to try requesting them again, but this time followed a suggestion from that private message that I space them out so I chose to do 7 days instead of getting them as soon as possible which is what I've normally done. Well now I've checked my email and see that I've received a 2nd private message from TheWA Team saying basically the samething as the first one, but I did not get my credits refunded this time and it really makes no sense because on my second request I chose the 7 day option.

Has anyone ever gotten these messages before or have had problems receiving comments in a timely fashion? It is kind of disappointing that it has been taking longer for me to receive comments to a particular post and then see this happen.

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merlynmac Premium
Sadly I think the comments thread is taking away from the site comments tool. I have 2 requests for comments pending myself. The part that really bothers me about it is it actually hurts the new guys the most as it’s part of the training and is rarely used.
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MikaelM Premium
I agree it is a shame not more people are using it - what is so brilliant about the comment tools is that it mixes things up. In the comments thread people often just exchange comments (even though that is not the idea), and I have heard that Google potentially can see it as a problem when most of the comments are from somebody that you have also left a comment for and see it is just exchanging comments and not real engagement (and of course Google can see this).

The comment tool takes care of this as it mixes things up, and would be great if more people used it, and would also mean we would get comments faster.
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merlynmac Premium
Agreed...I’ll do more in live chat to see if I can’t get more people to start using it again.
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skmorrow Premium
Interesting I did not realize that was potentially bad in the eyes of Google. It makes sense and that is kind of scary.
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merlynmac Premium
I , too didn’t put that together...that’s just another reason this tool needs to be promoted more. I’ll write up a post about it tomorrow. Maybe I can drum up some more activity.
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merlynmac Premium
I haven’t run into your particular issue, probably because I’ve only been here 4 months. I have noticed that getting site comments is a slow process and I think it stems from people not really using the tool...
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skmorrow Premium
I have not received a message like this. I pretty much stopped using SiteComments because it was taking a really long time to get comments and the quality is honestly not much better than the comments thread. So I am using the comments thread instead.
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Rich908 Premium
I sometimes receive late feedback or comments from members on rare occasions. Most of the time I get feedback or comments within 24 to 48 hours
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MikaelM Premium
I just recently received the same messages for some of the comments I have requested.

I just keep going and will try again for the ones that have been cancelled later.

But thanks for sharing - will be interesting to see if other people have the same experience as well.

Mikael
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