Answers to Your Questions About SumoMe "Disappearing"

byCathyS

2.7K followers

9 years ago

Several WA folks have experienced difficulties with SumoMe over the past few days.

Understanding how very frustrating when something that is supposed to work ... doesn't, I made contact with SumoMe to find out what's going on.

Here is their response and I hope it clarifies things. The good news is that the issue is temporary; it can and is being fixed.

Recently the GoDaddy name servers hosting our DNS stopped responding to many parts of the world. In response, we've moved the DNS off GoDaddy to another server.

Unfortunately this can take up to 48 hours to fully propagate around the world. Most people are able to access https://sumome.com but some may not until their local DNS cache is cleared.

SumoMe is not offline and is still functionally as normal to most visitors. If SumoMe is not working on your site it is because your DNS isn't updated yet. Fortunately, most of your visitors can still see and interact with SumoMe on your site. It's just not showing specifically to you at the moment.

A faster way to resolve the DNS is by switching your computer's DNS servers to Google's Public DNS following these instructions: https://developers.google.com/speed/public-dns/docs/using

In some cases, it may also be cached locally on your device. This can usually be resolved by simply rebooting your laptop or phone.

Hope this helps and please let me know how I can be of service to you.